ServiceNow CSA ServiceNow Certified System Administrator Exam Practice Test

onSubmit

onUpdate

onCellEdit

onLoad

onEdit

onChange

onSave

Roles

Conditional Expressions

Assignment Rules

Scripts

User Criteria

Groups

You should never assign roles to groups.

You should assign roles to users.

You should assign roles to groups

You should add users to groups

A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals

Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes

A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups

A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications

A change request

An Order Guide

A request

An SLA

Testing and visibility

Activate verbose logging

View custom perspectives

Unlock Application master list

An existing Transform Map can be used one time on the same import set

Coalesce fields are used only after running Transform

Any user can manage and set up import sets

An existing Transform Map can be used multiple times on the same import set

XML feed

Local database

LDAP

SSO

FTP authentication

Number Maintenance

System Maintenance

Table Maintenance

Record Maintenance

A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items

A schema map graphically organizes the visual task boards for the CMDB

A schema map graphically displays the Configuration Items that support a business service

A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema

Local Database: The user name and password in their user record in the instance database.

Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed

LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.

SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.

OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.

Digest Token: An encrypted digest of the user name and password in the user record.

Data Editor

Edit Menu

List Editor

Form Designer

Roles can contain other roles, when you are assigned a role, you inherit all the roles within that role

Users can click on the Personalize Role feature to try different roles

A role is granted to a user by the System Administrator

Each user has a role in the ServiceNow platform

Tables & Columns

Access Control

Columns and Fields

Tables and Fields

records

lists

forms.

fields

u_users

sys_users

x_users

sys_user

Rules are evaluated using roles. The role with the most permissions evaluates the rules first

If more than one rule applies to a row, the older rule is evaluated first

If a row level rule and a field level rule exist, both rules must be true before an operation is allowed

Rules are evaluated from the general to the specific, so a table rule must be active to continue

An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

By default, an Update Set includes customizations, Business Rules, and homepages

An Update Set is a group of customizations that is moved from Production to Development

By default, the changes included in an Update Set are visible only in the instance to which they are applied

User conditions

User info

User Criteria

User permissions

View

Dashboard

Panel

List

Base Tables

Core Tables

Extended Tables

Custom Tables

Insert creates a new record and Update saves changes, both remain on the form

Insert creates a new record and Update saves changes, both exit the form

Insert saves changes and exits the form, Update saves changes and remains on the form

Insert saves changes and remains on the form, Update saves changes and exits the form

Knowledge > articles > My Flagged

Knowledge base > my knowledge > flagged articles

Knowledge > My articles > Flagged

Knowledge > articles > published

The CMDB contains data about tangible and intangible business assets

The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company

The CMDB archives all Service Management PaaS equipment metadata and usage statistics

The CMDB contains ITIL process data pertaining to configuration items

If a match is found using the coalesce fields, the existing record is updated with the information being imported

If a match is not found using the coalesce fields, the system does not create a Transform Map

If a match is found using the coalesce fields, the system creates a new record

If a match is not found using the coalesce fields, the existing record is updated with the information being imported

True

False

List column heading

Metrics module

Statistics module

View / Run module

System Administrator: The admin role provides access to all platform features, applications, functions and data.

Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services

Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.

Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver

Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.

The human-readable labels and language settings

The definition for each table and column

The information on how tables relate to each other

The language dictionary used for spell checking

True

False

Names of Applications and Modules

Names of Modules

Names of Applications

Favorites

History Records

Titles of Dashboard Gauges

True

False

True

False

A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update

A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services

A Dictionary Override is a task within a workflow that requests an action before the workflow can continue

A Dictionary Override sets field properties in extended tables

Service Catalog variables can only be used in Record Producers

Service Catalog variables can only be used in Order Guides

Service Catalog variables cannot affect the order price

Service Catalog variables are global by default

To create a one-to-many relationship

To dot-walk to a core table

To present related fields

To present related records

Field, Operator, then Value

Field, Operator, then Condition

Operator, Condition, then Value

Value, Operator, then Field

True

False

True/False, Multiple Choice, and Ordered

True/False, Checkbox, and Number List

Number List, Single Line Text, and Reference

Multiple Choice, Select Box, and Checkbox

True

False

Sourcing fields

Function fields

Computational fields

Calculation fields

A column is a field in the database and a record is one user

A column is one field and a record is one row

A column is one field and a record is one column

A column contains data from one user and a record is one set of fields

Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services

Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies

Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions

Data Policies run only after UI Policies run successfully

Configure Default notification content

Enable Actionable notification content

Provide Common notification content

Set up Related notification content

Before, After, Async, Display

Prior to, Synchronous, on Update

Insert, Update, Delete, Query

Before, Synchronous, Scheduled Job, View

Common Services Data Model (CSDM)

Information Technology Service Management (ITSM)

Configuration Management Database (CMDB)

Information Technology Infrastructure Library (ITIL)

Application Configuration

Verbose Log

Access Control Rules

Application Scope

Look up their password, so you can login with their account

Initiate a Connect Chat session

Install the Bomgar plug-in

Impersonate the user

Launch a NowChat window

Transform Schema

Schema Map

Dictionary Map

Transform Map

Field Transformer

Import Designer

A role is one record m the Role [sys_user_role] table

A role is one record in the Role Iuser_sys_role] table

A role is a persona used In Live Feed Chat

A role Is a set of modules for a particular application

As newly generated icons

As scratchpad variables

As new tabs

As data pills

Database View

Many to Many

One to Many

Extended

Star

Clock

Application

Funnel

Schema Mapping

Automatic Mapping

Mapping Assist

Mapping Dashboard

A new Knowledge article created by a Business Rule

A tool for alerting users that events that concern them have occurred

A message through Connect related to a Change Request

An email file attachment

Activate application trigger spoke

Activate trigger security rules

Activate application spoke, and plug-ins as needed

Assign Application trigger role [sn_app_trigger_write] to SME

Activate application plugins only

Search

Favorites

Tags

Bookmarks

snc_abc

abc

u_abc

sys_abc

an action

a spoke

a connection

an integration step

Batch

Verify

Test

Preview

CI Relationship Editor

CMDB Builder

CI Service Manager

Cl Class Manager

sn_rec_id

rec_id

u_id

sys_id

sn_gu_id

sn_sys_id

id

Define the first condition; click AND button; define second condition; click Run

Define the first condition; click AND button; define second condition; press enter

Define the first condition; click OR button; define second condition; press enter

Define the first condition; click > icon on breadcrumb, define second condition; click Run

Define the first condition; click > icon on breadcrumb, define second condition; press enter

Flow Manager

Flow Designer

Flow Editor

Workflow Editor

Workflow Designer

Make sure the latest flows are activated.

Use the instance Incognito setting to quickly toggle between requester and approver.

Impersonate the requester to ensure the form works.

Make sure the requester's user record has a manager specified.

Create and select your Testing Update Set, before starting the test cases.

Use your Admin account, so you can approve the items quickly.

Specify the Dept_Mgr role on the catalog content block

Add the Department Manager group to the catalog item’s user criteria

Add the Department Manager group to the catalog item’s ACL

Only publish the item in the HR service catalog

Use a Dept_Mgr ACL on the HR service catalog

The Task table is the only table that can be a destination for imported data in the Transform Map module

The Incident. Problem. Change, Task, and Service Catalog tables are the only tables that can be a destination for imported data m the Transform Map module

Only the Incident Problem, and Change tables can be a destination for imported data in the Transform Map module

Any ServiceNow table can be a destination for imported data in the Transform Map module

Go to the Number Maintenance application and change the prefix to "IN" for incident

Create a Business Rule that modifies the prefix before the Insert operation

The prefix of an incident cannot be changed because it is a built-in feature

Submit a Change Request to ServiceNow Technical Support

Configure Lists

Show Options

Configure Task

Show Choices

Show Choice List

Configure Options

Coalesce Data

Transform Data

Import Data

Load Data

Context Menu > Form > Layout

Context Menu > Configure > Form Layout

Context Menu > Configure > Form Design

Right click on header > Add > Field

Context Menu > Form > Designer

Right click on header > Configure > UX Dashboard

Configuration > Business Services

Self-Service > Knowledge

Service Portal > Widgets

Incident > Assigned to me

For a specific role, group, or user

For a specific row, column, or table

For specific groups

For a specific CMDB Configuration item

UI action

Table

Fields to update

Who can run

Script to run

Application scope

Update set

Feature

Guided boards

Flexible

Freeform

Task Escalation Clock

Service Level Agreements

Inactivity Monitor

Response Time Clock

Business Time Remaining

Reference

Verity

Options

Selections

Dot walk

Lookup

Create Record Producer and use the Available For list to specify First Line [sn_first_line] role

Create Catalog Item and use the Not Available list to specify the Manager Group

Create Catalog Item and use the Available For list to specify ITIL [itil] role

Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

Clock

Hamburger

Pencil

Three dots

Triangle.

Star

Unique 32-character identifier that is assigned to every record

A client-side Business Rule

A server-side Business Rule

Unique 64-character identifier that is assigned to every record

sn_knowledge_import

sn_knowledge contribute

Can contribute

Can import

Policies and Client Scripts

Access Contral Scripts

script Include Scripts

Business Rule Scripts

All > System Properties > Ul Properties > Turn on the glide.ui.advanced* property

Context Menu > Form Design > add the Save'' button

All > System Properties > Ul Properties > Turn on the Save" button

Context Menu > Form Layout > add the Save* button.

Export to Data Package

Export to XML

Update Sets

Export to Zip

Ensures user has access to the fields in a table, before considering their access to the table

Ensures user can get to work as quickly as possible

Ensures user has access to the application, before evaluating access to a module within the application

Ensures user has access to a table, before evaluating access to a field in the table

Navigate to sys_form_properties.list and set the property glide.ui.enable_personalize_form.admin to true.

Navigate to Context Menu > Configure > Form Layout and select 'Enable Personalization' and Enter the 'admin' role.

Navigate to Context Menu > Configure > Table and add the role 'Admin' in the 'Available User' list box.

Navigate to sys_properties.list find the property glide.ui.personalize_form.role and set the Value to admin.

Groups

CRUD

Roles

Script that sets the answer variable to true or false

Conditional Expressions

Field Matching

Load Data

Select Data Source

Schedule Transform

Create Transform Map

Browser tab title

Module text color

Preferred browser

Base theme

Font style

Animation style

Header background color

Name: incident”; Permission: write; Role: itil

Name: incident Any, Operation: write, Permission: itil

Name: incident.*; Operation: write; Permission: itil

Name: incident None, Permission: create: Role: itil

Name: incident. None; Operation: create; Role: itil

List Links

List Control

List Buttons

List Context Menu

List Override

List Choices

Module

Content Frame

Application Navigator

User Menu

Requests can contain many items; and Items can be any item from the catalog.

Vendors can sell multiple products; and products can be sold by multiple vendors.

A Task can trigger many Workflows; and a Workflow can trigger many Tasks

A Configuration Item can belong to multiple Classes; and Classes can contain multiple Configuration Items.

Service Tracer

Automapping Utility

Relationships

Transform Map

User

Incident

Item

Issue

Project

Task

One Approval can have many Requests

One Request can have many Requested Items

One Requested Item can have many Approvals

One Requested Item can have many Catalog Tasks

One Cart can have many Requests

Choice

Picker

Drop down

Option

What is the content of the notification

The associated knowledge base

Under what conditions is the notification sent

Who receives the notification

Settings for handling inactive user accounts

Automatically select a filter, based on keywords

Filter list by typing in a phrase

Predict the filter desired by the user

Speak to the condition builder

Set list filter, using audible commands

Client Script

Ul Policy

Data Policy

CSDM

Business Rule

Create one Variable Set for the four variables; then add that variable set to each of the 80 catalog items.

Create a Record Producer that contains the four fields: then add to the record producer related list on the Catalog files.

Create a Flow Designer Action, with Variable Set Data Pill; then apply flow to all of the 80 catalog items.

Create an Order Guide, which includes all variables: then copy and hide variables as needed.

Create a Variable Set Template: then apply to all of the catalog items.

Add User Account to itll group

Add User Account to ACL

Add User Account to network group

Add User Account to IT Knowledgebase

Create User Account

Add User Account to Hardware group

Performance Analytics

Configuration Management (CMDB)

Financial Management

Discovery

Service Mapping

Add the role Log Write [sn_log_write] to the Impersonator Group

Create user update set for impersonation tracking

Activate the glide.sys.log_impersonation prop

From User icon, select Elevate Roles

On the Impersonator role record, right click and select Create Log

Merge Default update sets before moving between instances

Submit Default update set to application repository

You should not use the Default Update sets for moving between instances

Keep Default update set to maximum of 20 records, for troubleshooting purposes

On the Iist, locate and right click on the value Hardware, select Show Matching

Click Funnel ten, type Hardware and click enter

On the Category column header, right click and select Show > Hardware

Right dick on magnifier, type Hardware and click enter

On Breadcrumb, click > icon, type Hardware and click enter

Role Assignment Rules

CRUD Rules

Scripted User Rules

Access Control Rules

User Authentication Rules

incident .*

incident.all

incident .!

incident.None

To monitor fields on a form, and provide feedback

To use a shared g_scratchpad object, which can be sent to the client, as part of the form

To set files to mandatory, hidden, and read-only

To define what happens on a form, when a particular fled changes

The View All setting

The Allow role

The ESS role

The Public setting

All rows are rejected from the import, as coalesce field is required.

All rows are treated as new records. No existing records are updated.

Duplicate rows are rejected from the import.

All rows are treated as new records, but errors will be flagged in the import log.

Self Service Module

Application Navigator

Service Desk Homepage

Favorites

Related List

Activity Stream

Audit Log

Timeline

All > Service Catalog > Open Records > Items

In the Navigation Filter, type 'requests. Let' and press the Enter key.

All > Tables and Columns > Taste

All > Service Catalog > Requests

Analytics Reports

Performance Analytics

Scheduled Reports

Reporting

Select source file; Run automap; Transform data; Clean up target table

Set up LDAP; Test map: Create update set; Run import: Apply update set

Identify source; Import transform map: Run transformer; Verity import

Load the data; Create transform map; Transform data; Clean up import table

Create a separate update set for them

They are automatically added to the update set

Manually add them to the update set

They cannot be moved via update set

Adjust your Transform maps, after the data is loaded into the target table.

Use extremely large Import Sets, instead of multiple large Import Sets.

Create a new Import set table for each new data load.

Plan time before your import to remove obsolete or inaccurate data.

Monitor data quality and clean imported data, using the Data Scrub Workspace.

Script include Scripts

Business Rule Scripts

Access Contra! Scripts

Ul Policies and Client Scripts

A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded

A Client Script executes on the server and a Business Rule executes on the client

A Client Script executes on the client and a Business Rule executes on the server

A Client Script executes before a record is loaded and a Business Rule executes after a record is updated