ServiceNow CIS-SM Certified Implementation Specialist - Service Mapping Exam Practice Test

Problem Management: Number of Incidents per Known Problem

Incident Management: Mean Time to Resolve

Event Management: Signal to Noise Ratio

Change Management: Number of Major Changes

For each pattern that supports the Entry Point Type, run identification Sections until one finishes successfully and then run each Connection Section for the pattern.

For each pattern that supports the Entry Point Type, run all the identification Sections that finish successfully and then run each Connection Section for the pattern.

For each pattern that supports the Entry Point Type, run identification Sections until one finishes successfully and then run Connection Sections until one finishes successfully.

For each pattern that supports the Entry Point Type, run all the Identification Sections and run all Connection Sections.

The host will be deleted in the CMDB and a new host record will be created during Service Mapping discovery.

The host will be immediately rediscovered, but only the changes will be updated in the CMDB during Service Mapping discovery.

The host will be immediately rediscovered and updated in the CMDB during Service Mapping discovery.

The host will not be rediscovered during Service Mapping discovery.

An identification error will occur.

The Apache Web Server CI will be reclassified as a Web Server CI.

The Apache Web Server configuration item will be discovered successfully and either inserted or updated in the CMDB.

A duplication error will occur.

Map

Fix

Approve

Completed

Review

For each pattern that supports the Entry Point Type, run all the Identification Sections and run all Extension Sections.

For each pattern that supports the Entry Point Type, run Identification Sections until one finishes successfully and then run all Extension Sections for the pattern.

For each pattern that supports the Entry Point Type, run all the Identification Sections that finish successfully and then run each Extension Section for the pattern.

For each pattern that supports the Entry Point Type, run Identification Sections until one finishes successfully and then run Extensions Sections until one finishes successfully.

Discovery Pattern, CI Type/Class, Process Classifier

CI Type/Class, Process Classifier, Identification Rule

Process Classifier, Connection Section, Discovery Pattern

Identification Rule, CI Class/Class, Identification Section

Reduced ongoing service map maintenance effort as a result of automated map updates

Faster service issue resolution and reduced downtime due to better root cause analysis

Improved Software Asset Management capabilities

Reduction in effort to create service maps

Reduction in change related incidents due to improved service visibility during change planning

More accurate alerts from monitoring tools

Map multiple services suggested by Service Mapping by discovering the load balancers in an enterprise.

Map multiple services by importing entry points from a CSV file.

Map a single service defined by configuring an entry point.

Map services suggested by the discovery of MID Servers in an enterprise.

Map services based on Assets stored in the CMDB.