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Salesforce User-Experience-Designer Salesforce Certified User Experience Designer (SP23) Exam Practice Test

Salesforce Certified User Experience Designer (SP23) Questions and Answers

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Question 1

Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team.

What is one requirement that could lead to recommending the Console?

Options:

A.

Need for viewing multiple list views at the same time

B.

Ability to toggle between multiple records

C.

Work that is mostly in the field

Question 2

A UX Designer is attending a sprint planning session as part of their team's Agile ceremonies.

Which methodology could the designer be asked to use to roughly estimate the work required for each item?

Options:

A.

Sprint Backlogging

B.

Prioritization Matrix

C.

T-shirt Sizing

Question 3

Cloud Kicks (CK) has hired a UX Designer to help with the design of its Experience Cloud site. CK wants to understand the structure and layout of the navigation menu.

Which activity should the designer use while card sorting?

Options:

A.

Compare two versions of the navigation menu mockups to see which performs better.

B.

Have users sort the cards based on similar categories or groups.

C.

Arrange pages in the navigation menu by alphabetical order.

Question 4

Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature.

What should be recommended?

Options:

A.

Lightning Path component

B.

Docked prompt using In-App Guidance

C.

Custom video component

D.

Utility bar with embedded video

Question 5

A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one.Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list.

Which two impacts of the LWC’s Shadow DOM should be considered when designing or developing the stylesheets for these components?

Choose 2 answers

Options:

A.

Any needed Saleforce Lightning Design System (SLDS) classes and styles must be imported into both the parent list and child items.

B.

The CSS styles defined in the parent list component are not shared with the child items.

C.

Any custom shared between the list and child items should be imported from a shared CSS file.

D.

The CSS style defined in the parent list component are inherited by the child items

Question 6

Cloud Kicks needs functional components thatwill be used on many pages. The components need to be consistent with the look and feel of Lightning Experience.

What does the Salesforce Lightning Design System (SLDS) provide that will ensure consistency?

Options:

A.

Experience Lightning Components

B.

ComponentBlueprints

C.

JavaScript Frameworks

D.

Custom Lightning components

Question 7

Which document should be the source of truth for consistency when implementing a company’s brand on Salesforce?

Options:

A.

Style Guide

B.

DesignPrinciples

C.

Pattern Library

D.

Salesforce Lightning Design System

Question 8

A UX Designer wants to communicate the value of diversity, inclusion, and equality in design.

Which business outcomes represent these values?

Options:

A.

Inclusive recruitment, lower market share, and less employee turnover

B.

Economic growth, greater market share, and less employee turnover

C.

Critical investing, more employee turnover, and greater market share

Question 9

Cloud Kicks wants to use Paths for onboarding its sales representatives.

Which Path feature should be used to add onboarding value?

Options:

A.

Integrated buttons to automate approvals

B.

Actions and recommendations component

C.

A Key fields to complete before next Path stage

Question 10

Cloud Kicks marketing development representatives need to process incoming leads. Understanding the typical lead to opportunity is essential to the design.

Which three new records would typically be created when they convert a lead?

Choose 3 answers

Options:

A.

Contact

B.

Activity

C.

Converted Lead

D.

Account

E.

Opportunity

Question 11

A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.

How should the designer help mitigate pushback from developers?

Options:

A.

A Share research notes from previous projects with them.

B.

Get buy-in from the development lead first and let them persuade others.

C.

Work together on setting up UX Indicators.

Question 12

Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performing as anticipated.

In what way could confirmation bias be avoided?

Options:

A.

Allow the user to explore the application without specific questions regarding which tasks to perform.

B.

Ask open-ended questions staying away from questions regarding feelings.

C.

Ask specific questions about known pain points to confirm your hypothesis.

Question 13

In which way could the usability of accordion elements be improved in a mobile environment?

Options:

A.

Use the Back browser button to collapse content.

B.

Move an expanded section to the top of the screen.

C.

Expand the first section by default.

Question 14

A UX Designerhas created a new form for a call center that takes special delivery information from its customers.

The designer wants to ensure the call center staff finds the form easy and intuitive to use.

Which kind of testing should be conducted to validate this?

Options:

A.

Usability Testing

B.

Survery

C.

Focus Groups

D.

Qualitative

Question 15

Cloud Kicks wants to improve its Salesforce org to provide tailored functionality that enables sales representatives to provide quick, competitive pricing and close deals faster.

What is the benefit of Lightning Console Apps in this scenario for the sales representatives?

Options:

A.

They can organize items in the utility bar.

B.

They can add records to Favorites.

C.

They can complete actions with a single click.

Question 16

Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.

Inwhich two ways could confirmation bias be avoided?

Choose 2 answers

Options:

A.

Interview users about the intended use of the product to support the questionnaire creation.

B.

Obtain user feedback to reinforce known assumptions and support design decisions.

C.

Diversity feedback by ensuring it features as many unique perspective as possible.

D.

Review questions to remove assumptions about issues or problem not supported by quantitative data.

Question 17

Cloud Kicks has requested feature enhancements as a result of user acceptance testing.

In which three ways could the changes be effectively analyzed and implemented?

Choose 3 answers

Options:

A.

Determine the change in scope and impact of each enhancement request.

B.

Develop and deploy all enhancement requests before going live.

C.

Reduce unexpected results by configuring and testing in & sandbox.

D.

Deploy enhancements with the feature and adjust scope accordingly.

E.

Create a prioritization list and perform a feasibility analysis.

Question 18

Cloud Kicks is launching a new Salesforce org and wants to test its levels of accessibility, including keyboard navigation.

Which detail could be verified by testing keyboard navigation for accessibility?

Options:

A.

Tabbing order is logical.

B.

Keyboard actions provide audio feedback.

C.

Actionable items are highlighted in a specific color.

Question 19

Cloud Kicks (CK) wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. Which navigational feature should CK use?

Options:

A.

Personalized Navigation Tabs

B.

Console Navigation

C.

Utility Bar

Question 20

Cloud Kicks (CK) wants gamified learning content for its internal users and leadership. CK wants to create a custom product training as a part of the experience.

What should be recommended?

Options:

A.

In-app prompts to provide access to video content

B.

Sandbox to experiment with the product

C.

Enablement Site to build and assign custom modules

Question 21

A Sales team is having trouble interacting with Contact records in Sales Cloud. They cannot find the information they need, and many of the visible record fields are not relevant to sales activities. On top of that, they complain the page load time is very long.

Which approach should be recommended to improve their experience?

Options:

A.

Run the Salesforce Optimizer App to identify fields not in use.

B.

Move all unused fields to a separate section at the bottom of the page.

C.

Implement In-App Guidance to help users focus on the most important fields.

Question 22

A UX Designer is creating an experience to help organize content into collapsible sections.

Which Lightning component should be used?

Options:

A.

Einstein Next Best Action

B.

Lightning Toggle

C.

Accordion

D.

Highlights Panel

Question 23

A UXDesigner is asked to design a new application built on Salesforce.

What should be their first step?

Options:

A.

Create branding sets for each audience using Experience Builder.

B.

Find and review relevant AppExchange packages.

C.

Become familiar with theSalesforce Lightning Design System (SLDS) component blueprints.

D.

Design a series of custom web component for the app.

Question 24

A UX Designer needs to restyle a Lightning Experience model to meet brand guidelines.

Which two steps should the designer take?

Choose 2 answers

Options:

A.

Use design tokens.

B.

Configure properties in App Builder.

C.

Find theappropriate component blueprint.

D.

Use a Lightning flow.

Question 25

What would it mean for the user when designing perceivable content?

Options:

A.

The content should only be presented In a visual format.

B.

The content should only be presented In an audio format.

C.

The content should be presented in a way that can be convertible between different formats.

Question 26

A UX Design team is doing a review of a new Lightning Web Component (IWC). They are following the Salesforce Lightning Design System (SLDS) block, element, modifier (BEM) naming conventions.

Which class does NOT follow this convention?

Options:

A.

.slds-avatar_circle

B.

.slds-box

C.

.slds--size-l-of-2

Question 27

What should a UX Designer use to design responsively within the Salesforce Lightning Design System (SLDS)?

Options:

A.

JavaScript

B.

Material Design

C.

Lattice System

D.

Grid System

Question 28

What is a goal of usability testing?

Options:

A.

Showing users how to use the design in the right way

B.

A Learning about the user's behavior and preferences

C.

Identifying the best variation of a page

Question 29

Which two UX design principles are key to creating excellent mobile user experiences?

Choose 2 answers

Options:

A.

Removal of all images for faster load times

B.

Increase the need fortyping with the onscreen keyboard

C.

Consistency. across device experiences

D.

Prioritization of content and UI elements on the screen

Question 30

A UX Designer needs to create a visual representation of a user’s series of steps to achieve a meaningful goal.

Which UX design method should be used?

Options:

A.

User Persona

B.

Site Map

C.

Lightning Flow

D.

User Flow

Question 31

Cloud Kicks’s development team is working on the build of anew custom component using VS Code. They often have new CSS dasses and properties conflicting with the Salesforce Lightning Design System (SLDS).

What should simplify working with SLDS in Lightning Components?

Options:

A.

Salesforce Developer Console should beused instead

B.

SLDS Validator extension for VS Code

C.

Install SLDS creator from AppExchange

D.

Keep the SLDS Stylesheet open for reference

Question 32

Cloud Kicks(CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose 3 answers

Options:

A.

Prioritizing Innovation over copying the competition

B.

Releasing Salesforce updates in managed packages over unmanaged packages

C.

Reframing products in terms of user value over features and functions

D.

Prioritize engagement number of impressions

E.

Uncovering customer needs over broadcasting product benefits

Question 33

During our interview, a UX designer discovers that the most common daily task for the user is to view and commonly view reports using the global search bar for:

Options:

A.

Make the global search bar bigger on every page

B.

Update the homepage with access to commonly used reports

C.

Add the daily task component to the homepage

D.

Create the mind board to communicate the visual style of the UI

Question 34

Which visual design elements should be used in corporate style and branding guidelines?

Options:

A.

Typography. Color, Imagery

B.

A/BTesting, Heuristics, Dairy Studies

C.

Sketching, Wireframes, Storyboards

D.

User Stories, Scenario, UX Reviews

Question 35

A UX Designer wants to plan and communicate the intended page layouts of a community portal.

Which tool should they use?

Options:

A.

Journey Mapping

B.

Wireframes

C.

Personas

D.

Process Flows

Question 36

A UX Designer has been asked to optimize a Lightning app for screen reader-assisted accessibility.

How should the page be optimized?

Options:

A.

Switch to a Lightning Console layout.

B.

Place components in adjacent tabs.

C.

Stackcomponents on the same page.

D.

Use accordions to organize components.

Question 37

A UX Designer is creating a site for delivery within Builder for a customer who has strict requirements is stay focusedon out-of-the-box styling and components only.

Which three methods would deliver a branded experience?

Choose 3 answers

Options:

A.

Select a footer and configure which social media links to display.

B.

Display custom variations of pages based on user behavior.

C.

Select a theme and customize content including copy and imagery.

D.

Use the theme editor to adjust fonts, text case, colors, and site logo.

E.

Create flexible layouts for pages with unique background images.

Question 38

Cloud Kicks wants to modify one of its custom Lightning Web Components so that itsadministrators can change the look and feel depending on what type of Lightning page is used in.

Which feature should be recommended?

Options:

A.

Styling hooks

B.

CSS loaded as a static resource

C.

App Builder styling property

D.

SLDS utility classes

Question 39

A UX Designer has been tasked with designing a custom Lightning Web Component (LWC) that uses the Salesforce Lightning Design System (SLDS).

Where on the SLDS website should the designer find accessible HTML and CSS used to create components along with implementation guidelines?

Options:

A.

Component Blueprints

B.

Design Tokens

C.

Development Tools

Question 40

A Ux designer has been asked to improve salesforce adoption among sales representatives at cloud kicks after conducting stakeholder and user interviewsthe designers finds there is no clear consistent sale process

What should the designer do next

Options:

A.

Tell the customer they need to improve operations before anywork can be done

B.

lock the findings and move forward with presenting possible solutions

C.

recommend field level validation to ensure users are entering the correct data

D.

conduct a workshop with stakeholders to align on correct state and build consenses

Question 41

Which two consideration should be made when conducting a Consequence Scanning workshop?

Choose 2 answers

Options:

A.

Consider design ramifications to prevent misuse and protect communities.

B.

Prioritize marketing opportunities when designingfeatures of a product.

C.

Bring together a cross-function group with varied experiences.

D.

Examine a product for potential inclusivity after it has been built

Question 42

Which two steps should a UX Designer take to create and deliver responsible andtransparent AI technology? Choose 2 answers

Options:

A.

Collect as much data from the user as possible for a catered experience.

B.

Design AI that is seamless enough so the user does not notice.

C.

Document model cards to clarify intended context and use cases.

D.

Provide clear explanations of AI predictions or recommendations.

Question 43

Cloud kicks wants to hire a deal closer.

Which three activities wouldsomeone in this role do each day?

Choose 3 answers

Options:

A.

Update existing prospect and customer records.

B.

Log activities such as calls, emails, and notes.

C.

Review and work through their list of leads or opportunities.

D.

Create cases from issues.

E.

Customize and administer Salesforce.

Question 44

Users from a small group within a Sales team have complained about an object that is often usedonly by team that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them.

Which two Salesforce feature should be suggested to improve the end-user experience?

Choose 2 answers

Options:

A.

Favorite the often-used object.

B.

Add the object’s related list to the Home page.

C.

Personalize the navigation bar.

D.

Create a custom component on a Dashboard.

Question 45

Cloud Kicks (CK) wants to build a custom component for a complex opportunity process. CK's UX Designer is creating a three-step flow with modals and needs to select the main buttons for the "Continue", "Cancel", and "Back" actions.

Which set should be chosen to adhere to the Salesforce Design System guidelines for button usage?

Options:

A.

Brand button for "Cancel" and "Continue"; Neutral button for 'Back"

B.

A Neutral button for "Cancel" and "Back"; Brand button for "Continue"

C.

Brand button for "Continue", "Cancel", and "Back"

Question 46

Cloud Kicks wants its Salesforce app to represent company branding and comply with Web Content Accessibility Guidelines (WCAG) 2.1.

What should they consider about themes and branding?

Options:

A.

Salesforce automatically updates the selected brand color to make it accessible; this should overridden to select the colors manually.

B.

There is a default WCAG complaint Salesforce color theme; only brand color can be updated.

C.

The color palette is auto-generated based on the brand color to be WCAG compliant.

Question 47

A UX Designer wants tobuild on a human-centered design by focusing on more than just an individual person and is considering engaging, connected, and social value-driven solutions.

What is the designer practicing?

Options:

A.

Compassionate Design

B.

Relationship Design

C.

Service Design

D.

User Experience Design

Question 48

Cloud Kicks (CK) allows its partners to manage leads and opportunities. CK's relationship manager has requested that partners are able to quickly browse and see their opportunities segmented by key attributes:

If the opportunity is closing within 2 weeks If it is valued at more than $100,000

Which approach should be used in Experience Builder to enable this?

Options:

A.

Create a custom Lightning Web Component using a data table for each key attribute.

B.

Allow each user to create a filter for each key attribute and link to the opportunities list view.

C.

Configure a pre-filtered opportunity list view for each key attribute with the partner group.

Question 49

In which two ways could the usability of accordion elements be improved in a mobile environment?

Choose 2 answers

Options:

A.

Include persistent headings.

B.

Nest an accordion inside of another

C.

Use the ‘’back’’ browser button to collapse content

D.

Only allow users to open one selection at a time.

Question 50

A UX Designer wants to use the Salesforce Lightning Design System (SLDS) to create consistent user interface across Cloud Kicks' various platforms.

On which three platforms could the designer use SLDS resources?

Choose 3 answers

Options:

A.

Android

B.

Visualforce

C.

Heroku

D.

MuleSoft

E.

Azure

Question 51

It is recommended to carefully consider which demographic data and for what purpose is fed into an AI model.

Which reason explains this?

Options:

A.

To avoid societal bias

B.

To avoid unconscious confirmation bias

C.

To avoid interaction bias

Question 52

A UX Designer is tasked with ensuring Lightning App Builder apps are mobile-friendly, including interactive elements.

What should be the minimum touch screen target size for interactive elements on mobile devices?

Options:

A.

24 pixels wide x 24 pixels tall

B.

44 pixels wide x 44 pixels tall

C.

64 pixels wide x 64 pixels tall

Question 53

After conducting user interviews, a UX Designer finds an equal amount of users prefer to use the Comply densitysetting as the Compact density setting while viewing records details.

Which one token and one utility class should be suggested to the developers to ensure custom component respect these settings?

Choose 2 answers

Options:

A.

varSpaceingMedium

B.

specing Small

C.

sIds-p-around_medium

D.

slds –var-m-around_small

Question 54

Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as(Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement?

Options:

A.

Permission Set.

B.

Object Permissions.

C.

Custom Lightning Component.

D.

Field-level security

Question 55

A sales representative needs to quickly see key fields whenever viewing an opportunity.

Which three Salesforce feature would allow fields to be available when they are viewing arecord?

Choose 3 answers

Options:

A.

Customer Links

B.

Highlights Panel

C.

Compact Layout

D.

Tabs

E.

List Views

Question 56

A UX Designer wants to communicate the value of diversity, inclusion, and equality in design.

Which three business outcomes represent these values?

Choose 3 answers

Options:

A.

Less employee turnover

B.

Greater market share

C.

Economic growth

D.

Critical investing

E.

Fewer workplace debates

Question 57

A UX Designer at Cloud Kicks wants to utilize a design thinking approach for the design of new customer services.

Which approach combination encourages more creative problem-solving?

Options:

A.

Divergent and convergent

B.

Agile and efficient

C.

Simple and innovative

Question 58

Cloud Kicks has a content-rich set of record pages and wants its UX Design team to organize and consolidate them.

Which Salesforce Lightning Design System (SLDS) component should be used to organize and consolidate content?

Options:

A.

Data Tables

B.

Modals

C.

Q Tabs

Question 59

During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reportsusing the global search bar.

What should be done to improve their experience?

Options:

A.

Make the global search bar bigger on every page.

B.

Update the Home page with access to commonly used reports.

C.

Add the Daily Task component to the Home page.

D.

Create a mood board to communicate the visual style of the UI.