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Salesforce Health-Cloud-Accredited-Professional Salesforce Health Cloud Accredited Professional (SP23) Exam Practice Test

Salesforce Health Cloud Accredited Professional (SP23) Questions and Answers

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Question 1

Which three statement are true about a Care Program? (Choose 3)

Options:

A.

A Patient can be enrolled in multiple care programs at the same time.

B.

A Patient cannot be enrolled in the same care program more than once.

C.

More than 500 patients can be enrolled in a care program in a single request using the Care Program Enrollment.

D.

CareProgramEnrollee represents the participant enrolled in a care program

E.

A patient can be enrolled in the same care program more than once.

Question 2

Which credentials are available to track against providers with standard Health Cloud? (Choose two.)

Options:

A.

Specialties

B.

Facility Relationship

C.

Business License

D.

Board Certification

Question 3

A Health Cloud administrator working on a Care Coordination project needs to change the role name ‘Care Coordinator’ to ‘Care Consultant’ to match the organizations nomenclaturE. Which three steps should the administrator take to ensure all Tasks identify the role ‘Care Consultant’? (Choose three.)

Options:

A.

Create an ETL script to update the previously assigned To picklist values of Tasks created in the past.

B.

Update/Add the organization roles in the CarePlan_Role_Patient key:value pair in Health Cloud Setting.

C.

Update the organization roles in the CarePlan_Role_Care_Coordinator key:value pair in Health Cloud Setting.

D.

Update the Care Plan Record Type custom metadata type to reflect the care coordination processes specific to the Care Coordinators.

E.

Update the corresponding roles in the Assigned To picklist for the Care Plan Template Task object.

Question 4

A sales Representative wants to request a Rep-to-Rep Transfer. What two paths are available to request the transfer? (Choose two)

Options:

A.

Under visit, choose to navigate to visit Products.

B.

The transfer can be requested while creating an Order Authorization for a Visit.

C.

To Request the transfer, navigate to product, then choose the specific inventory location against which to request the transfer.

D.

During Visit creation you can request the transfer while selecting products required for a visit.

Question 5

Which three steps should be followed when setting up Intelligent Sales in Health Cloud? (Choose three.

Options:

A.

Customize Visit Execution event object

B.

Customize the vendor product fulfillment flow

C.

Enable Intelligent Sales

D.

Set up permission set for Intelligent Sales

E.

Set Visit Inventory Management to enabled

Question 6

Which of the standard objects are included in the Care Plan Data Model?

Options:

A.

Crae programs,Product,Patients

B.

Life Events

C.

Benifts,Barriers,Provider Education

D.

Case,Problems,Goals,Tasks,Care Plan Templates

Question 7

Service cloud organization is migrating to health cloud, and only certain teams of users have health cloud use cases .Which Users with health cloud use cases or users who need access to health cloud objects require health cloud permission set licences.

What three types of ancillary information can be included in a single care request.

Options:

A.

Care request providers

B.

Care request reviews

C.

Care request drug

D.

Care request diagnosis

E.

Care request facility

Question 8

Which of the following capabilities of the provider search would a customer service Agent use to help payers to find the right provider? (Choose Three.

Options:

A.

Use Provider search in an authenticated community page

B.

Use provider search in an unauthenticated community page

C.

Control the list of the fields displayed in the search panel and search results

D.

Use custom fields defined in healthcare provider and healthcare Practitioner Facility entities as part of the search provider.

E.

Use custom fields defined in any entities within the Provider data model in Health cloud as part of the search component.

Question 9

Which Salesforce Product allows encryption of Protected Health Information (PHI) data at rest to enhance Health Cloud?

Options:

A.

Shield

B.

Tableau CRM

C.

Health Cloud

D.

Service Cloud

Question 10

Makana Pharmaceutical is planning to run a Patient support program on Health Cloud. A System Administrator has been tasked to ensure the platform encryption has been configured. The patient’s name is stored on firstname and lastname fields on the person account record. Firstname and Lastname field have been identified as holding PHI(Personal Health Information) data. They are also important search criteria commonly used by Users to find a patient record. The Compliance team has indicated that all PHI Data must be encrypted at rest. What is the best practice for platform encryption configuration for this solution?

Options:

A.

Encrypt all PHI/PII data

B.

Encrypt all data

C.

Use Class Encryption to encrypt field identified as PHI

D.

Use a Deterministic Encryption Policy on Account FirstName & LastName fields.

E.

Use a Probabilistic Encryption Policy on Account FirstName & LastName fields.

Question 11

Which three business process are supported by Salesforce HC utilization Management? (Choose 3)

Options:

A.

Ticketing

B.

Physician Request

C.

Drug Request

D.

Admissions

E.

Appeals

Question 12

Which two health cloud specific setting must be configuration ………. Health cloud org has lightning experience enabled person account……… (Choose two)

Options:

A.

Under Custom Metadata Types, enable the Health cloud Setting

B.

Disable “Use Individual Data Model” in custom setting

C.

Under Custom Metadata Types, Update the Health cloud ‘HCFeature’…

D.

Enable “Use Person Accounts” custom setting.

E.

Under Custom Metadata Types, Create a mapping records for Person accounts.

Question 13

While not every component or attribute within Hearth Cloud is customizable, which three of the following components are customizable within Health Cloud? (Choose three.)

Options:

A.

Custom label

B.

HER data

C.

Patient Card

D.

Timeline

E.

Life Events

Question 14

How does an administrator display device information on a patient card?

Options:

A.

Create a custom field on the EHR_Patient object with a formula that returns the information to display on patient card

B.

Create a custom field on the EHR_DeviceRequest with a formula that returns the information to display on patient card

C.

Create a custom field on the FilterCondit»on_c with a formula that returns the information to display on patient card

D.

Create an Asset record and create a Care Registered Device record that looks up to the Asset record and then looks up to the Account record for the Patient

E.

Create a custom field on the EHR_MedicalDevices with a formula that returns the nf ormauon to display on patient card

Question 15

What is Health Cloud? (Choose two.)

Options:

A.

Health Cloud is an engagement layer.

B.

An AppExchange core package and third party service.

C.

Health Cloud is part managed package and part core services.

D.

Core services exposed by permission license.

E.

Health Cloud is a new type of Electronic Health Record.

Question 16

How should Members and Patients be represented during the basic set-up of Health Cloud console for Care Coordinators and Managers as per the Salesforce recommendation?

Options:

A.

The Individual data model may be used to represent Members and Patients.

B.

Leveraging Candidate Accounts are the recommended approach to represent Members and Patients.

C.

Salesforce recommends using Member Accounts to represent Members and Patients.

D.

Leveraging Person Accounts is the recommended approach to represent Members and Patients.

Question 17

In which two ways can an administrator support the Health department so that the team can efficiently assess the individual, enroll them in a program, and monitor them during emergency? (Choose two)

Options:

A.

Create a healthcare provider enrollment flow

B.

Install emergency Response Management unmanaged package

C.

Leverage pre-configured flows provided with Health Cloud

D.

Create Patient Enrollment Console

Question 18

During set up a salesforce admin is unable to install the health cloud claims unmanaged package. What is the reason?

Options:

A.

The health cloud managed package is missing

B.

The health cloud permission set license is missing

C.

The administrator is not registered in AppExchange

D.

The administrator doesn’t have health cloud license

Question 19

A Health Cloud administrator is working on a call center implementation and has to ensure that the phone numbers passing through the CTI settings display the matching contact record via Screen Pop. Which custom metadata type within Health Cloud should the administrator update to achieve this requirement?

Options:

A.

Flow Session Setting -> CallCenterFlow

B.

Feature Flag Setting -> CTIDriverSetting

C.

Job Flow Setting -> ConsoleDisplayValue

D.

Health Cloud Setting -> HcFeatureDriver