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Salesforce CRT-251 Salesforce Certified Sales Cloud Consultant (SU21) Exam Practice Test

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Total 63 questions

Salesforce Certified Sales Cloud Consultant (SU21) Questions and Answers

Question 1

What are two capabilities of Data Loader? Choose two answers.

Options:

A.

Ability to extract organization and configuration data.

B.

Ability to prevent importing duplicate records.

C.

Ability to export field history data

D.

Ability to run one-time or scheduled data loads

Question 2

Universal Containers wants to associate some contacts with more than one account (e.g., a contact in an employee of one account and on the boards of several other accounts). Which solution should a consultant recommend to meet this requirement?

Options:

A.

Enable contacts to multiple accounts feature.

B.

Clone the contact record and add it to the second account.

C.

Add the contact to the partners related list on the second account.

D.

Associate the contact to other accounts using a custom lookup field.

Question 3

Universal Containers is planning to implement Salesforce Sales Cloud to support its professionalservices division. The Universal Containers sales team wants to easily see customer purchasing activity on account, contact, and contact detail pages.

What should a consultant recommend to meet this requirement?

Options:

A.

Enable Salesforce Console for Sales to see customer purchasing activity.

B.

Create a global publisher action to view all customer purchasing activity.

C.

Enable the Orders object in Salesforce to track customer purchases.

D.

Create a custom object related to the account, contact, and contract objects.

Question 4

A consultant has created a custom formula field on Opportunity that multiples the Opportunity Amount by the Account’s Discount field. Which Currency will the formula field use for its value if the Opportunity and the Account recordshave different Currencies?

Options:

A.

The Account currency

B.

The User currency

C.

The Corporate currency

D.

The Opportunity currency

Question 5

Universal Containers wants to equip its sales team with mobile capabilities. The sales team needs to quickly look up contacts, accounts, and opportunities and easily log calls. Due to limited coverage in certain geographic areas, the sales team wants access to customer information even without an Internet connection. Which mobile solution is appropriate for the Universal Containers’sales team?

Options:

A.

Salesforce Mobile app

B.

SalesforceA App

C.

Custom hybrid App

D.

Salesforce Touch App

Question 6

Universal Containers has a private sharing model and wants the ability toshare documents related to an opportunity, such as contracts and proposals, with the field sales team.

How can the documents be shard efficiently and securely?

Options:

A.

The documents should be uploaded to Salesforce Files and shared with the field sales organization.

B.

The documents should be emailed to the sales team on the opportunity record.

C.

The documents should be uploaded to Salesforce Files from the opportunity record.

D.

The documents should be uploaded to a library that is shared with the field sales organization.

Question 7

Universal Containers allows its sales representatives to negotiate up to a 5% discount for their opportunities. Discounts greater than 5% must be sent to their Regional Sales Manager (RSM) to approval. Discounts greater than 15% must also be sent to the Regional Vice President (RVP) for approval.

Which approach would satisfy these requirements?

Options:

A.

Configure an approval process forthe RSM and a workflow rule for the RVP.

B.

Create two approval processes, one for the RSM and one for the RVP.

C.

Create the two-step approval process for the RSM and RVP as approvers.

D.

Configure a workflow approval task and email to notify the RSM andRVP.

Question 8

Universal Containers is devising a separate sales methodology to upsell service contracts to its existing customer base. The company wants to track and report on these deals separately from other deals.

What should aconsultant recommend to meet this requirement?

Options:

A.

Create a custom field on opportunity to flag and report on these sales.

B.

Create an opportunity record type and sales process for reporting on these deals.

C.

Create a separate page layout and report to flag and report on these deals.

D.

Add “upsell” as a stage and create a summary by opportunity stage.

Question 9

Universal Containers has its sales representativesenter a new lead whenever they are prospecting a new customer. After qualifying the new lead, a new opportunity must be created to track the deal.

Which three actions should a consultant recommend to enforce data quality and accuracy? (Choose three.)

Options:

A.

Enable validation rules on the opportunity.

B.

Map custom lead fields to corresponding custom opportunity fields.

C.

Create an Apex trigger to perform data quality checks.

D.

Enable validation rules on the lead.

E.

Enable the lead conversion permission.

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Total 63 questions