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Salesforce Advanced-Administrator Salesforce Certified Advanced Administrator (SP23) Exam Practice Test

Salesforce Certified Advanced Administrator (SP23) Questions and Answers

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Question 1

Which two tools should an administrator use to required data to be entered in a field and improve data quality on a record in Salesrorce?

Choose 2 answers

Options:

A.

validation Rules

B.

Dashboards

C.

Workflow Rules

D.

Page Layouts

Question 2

Cloud Kicks is a large company with many divisions. Some divisions have a higher turnover, so each division wants to be able to create and manage users only within their division.

What should the administrator do to set this up?

Options:

A.

Set up delegated administrators for the division leaders.

B.

Assign a flat territory role hierarchy for the divisions.

C.

Create a permission set group for the division leaders.

D.

Customize and assign profiles for the division teams.

Question 3

Users at Ursa Major Solar want to create complex dashboards with supporting charts based on data to come from a variety of sources, some of which live on the Internal company shared drives.

Which product should the administrator recommend to meet the users' needs?

Options:

A.

Lightning Dashboard Builder

B.

Report Bulkier

C.

List views

D.

Tableau CKM

Question 4

Cloud Kicks has two record-triggered flows on the same object. One flow creates a child record when criteria are met. The second record-triggered flow is based on criteria to check if the child record exists and updates a field. The field on the child record that needs to be updated Is still null after the second record trigger.

What should the administrator do to resolve this issue?

Options:

A.

Make a new record-triggered flow on the child object to update the field on the parent record.

B.

Have the record-triggered flows fire on create or edit to update the field.

C.

Combine the two flows into one with checks to see which part of the flow needs to be run.

D.

flows into schedule flows and have them update the field.

Question 5

The administrator at Cloud Kicks (CK) is troubleshooting why users are missing expected email alerts from an automated process. The investigation shows that CK is hitting its daily limit.

What should the administrator review to resolve the issue?

Options:

A.

Email Logs

B.

HTML Email Status Report

C.

Notification Delivery Settings

D.

Outbound Messages

Question 6

The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways.

What could be the cause or the charges to routing?

Options:

A.

The old workflow rules are still active and impacting routing.

B.

The flow precedes assignment rules; workflow rules are after assignment rules.

C.

Assignment rules no longer reference the correct fields.

D.

Multiple automation tools have been used and the automation is executed in a different order.

Question 7

At Ursa Major Solar, several different planetary teams handle leads depending on which planet the lead is coming from. While most of the teams only need a few fields filled out to work the lead, the Jupiter team requires additional information to be filled out, such as which moon the lead is coming from. The administrator needs to automate which team is allocated the lead record based on the planet and ensure that every team has all of the information they need.

Which two features will satisfy these requirements?

Choose 2 answers

Options:

A.

Assignment Rules

B.

Validation Rules

C.

Matching Rules

D.

Workflow Rules

Question 8

The AW Computing administrator team does significant amounts of work around process automation and ensuring data integrity. When an administrator created a new validation rule in production, the development team complained that their deployment to production failed.

What should be implemented to prevent this conflict from happening?

Options:

A.

Review the setup audit trail prior to changes.

B.

Refresh the full copy sandbox daily.

C.

Test changes in a shared sandbox.

D.

Build automation and validation rules using screen flows.

Question 9

What are three options available to the administrator to help with this issue? Choose 3 answers

Options:

A.

Move some page components behind a tab.

B.

Remove some of the fields displayed.

C.

Deactivate unnecessary validation rules.

D.

Convert all Process builders to flows.

E.

Reduce the number of related lists displayed.

Question 10

On the Contact record, if a contact has the value of 'CEO‘ in the Title field, the administrator wants to require the users to also put a phone number in the Phone field.

What formula should the administrator put in the Error Condition Formula of a validation rule to enable this?

Options:

A.

Title = 'CEO' && NOT(ISBLANK(Phone))

B.

Title <> 'CEO' && NOT(ISBLANK(Phone))

C.

Q Title = 'CEO' && ISBLANK(Phone)

D.

Title <> 'CEO' && ISBLANK(Phone)

Question 11

A developer is getting errors for Production deployment. The test deployment in the Full sandbox, which included a local test run, was successful. The Full sandbox was last refreshed 2 weeks ago.

Where should the administrator check to see what was recently changed?

Options:

A.

Salesforce Optimizer

B.

Dev Console

C.

Field History

D.

Setup Audit Trail

Question 12

Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.

What should the administrator do to help meet this goal?

Options:

A.

Set up and configure Entitlement Process to design timelines and track issue resolution.

B.

Configure the Milestones object on Service Contracts to sequential milestones for common case issues.

C.

Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.

D.

Expose the Service Contracts object in the Service Console for an agent to view when working a case.

Question 13

AW Computing created new multi-tier service plans. The primary difference between the packages Is the length of the term. The company wants to capture start and end dates for each service plan sold, which can direr from the contract dates of the subscription.

How should an administrator ensure the data is captured properly?

Options:

A.

Build a validation rule on the Opportunity object to require custom date fields based on the product(s) selected.

B.

Configure formula fields to reflect the close date of the opportunity.

C.

Create a new price book for service plans with term lengths.

D.

Make a validation rule on the Opportunity Product object to require custom date fields based on the product family.

Question 14

The Cloud Kicks security team has seen an increase in unattended device attacks, where hackers can view sensitive information when users leave devices unlocked in public settings. The security team wants to ensure Salesforce data cannot be viewed after 10 minutes of inactivity.

What is the recommended security setting to configure?

Options:

A.

Enforce login IP ranges on every request.

B.

Lock sessions to the domain in which they were first used.

C.

Require a high assurance session.

D.

Force logout on session timeout.

Question 15

After setting up field history tracking on the Account object, the administrator for AW Computing wants to retrieve the field history data for analysis.

how should the administrator acquire this data?

Options:

A.

Create a report of Accounts and export it to Excel.

B.

Query and export the Account History object using Data Loader.

C.

Use the Data export service in setup.

D.

Create a list view of Account History and print using the Printable View action.

Question 16

A sales user is assigned to a permission set group that gives them Modify All access to

Accounts. An administrator assigns the same user to a muting permission set that mutes Deletes access on Account.

What level of access will the sales user have on the Account object?

Options:

A.

Read-only

B.

Modify All

C.

Read, Create, and Edit

D.

No Access

Question 17

AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted.

How should an administrator ensure cases are properly prioritized?

Options:

A.

Auto-Response Rules

B.

Escalation Rules

C.

Assignment Rules

D.

Workflow Rules

Question 18

The distributors at Cloud Kicks are eligible for support based on a specific service contract-How should the administrator show this in Salesforce?

Options:

A.

Use entitlement management.

B.

Add a service contract to the record.

C.

Turn on Service Cloud.

D.

Build a new custom object.

Question 19

AW Computing has implemented the Contacts to Multiple Accounts functionality. Users should be able to distinguish between contacts and related contacts.

What should the administrator do to configure the account page layout?

Options:

A.

Display both the contacts and the related contacts related lists.

B.

Display the related accounts related list on the page layout.

C.

Display the related contacts related list and add the direct field.

D.

Display the contacts related list and add the related field.

Question 20

DreamHouse Realty wants better insights into potential revenue in the next quarter and is considering using Collaborative Forecasts.

What should the administrator consider when setting up Collaborative Forecasts?

Options:

A.

Opportunity Split data cannot be viewed in a forecast.

B.

A forecast can be either revenue-based or quantity-based.

C.

A single org can have up to six different types of forecasts.

D.

The default forecast categories cannot be customized.

Question 21

Administrator has been tasked with creating a new custom field on the Account object called Government Der. The compliance department has determined that this field contains sensitive Information and needs to be encrypted using Classic Encryption.

How will this impact users when reading, editing, or reporting on Accounts?

Options:

A.

Encrypted fields are unable to be used the report criteria or list views filters.

B.

Users will need the View Encrypted Data permission to edit the field.

C.

Encrypted fields can be added to a list view and rule filters.

D.

Users with the View Encrypted Data permission can see the field, regardless of Field-Level Security.

Question 22

An administrator at Cloud kicks recently built a screen flow in a sandbox that creates a case and follow-up task. When the flow runs in the sandbox, it works just as expected. When tested in production, the flow errors when creating the records.

Choose 2 answers

Options:

A.

Change the user experiencing the issue to the System Administrator profile.

B.

Open the flow In Debug mode and Run the Flow as another user.

C.

Change the Default Case Creator to the user's manager.

D.

Log in as another user and run the flow.

Question 23

A new administrator at Cloud Kicks has reported that they are unable to use outbound change sets as requested.

What permission should be reviewed to determine if it is missing from the administrator user or profile?

Options:

A.

Create and Upload Change Sets

B.

Modify Metadata Through Metadata API Functions

C.

Deploy Change Sets

D.

API Enabled

Question 24

DreamHouse Realty has a rental team and a real estate team. The two teams have different safes processes and capture different client information on their opportunities.

How should an administrator extend the Opportunity object to meet the teams' different needs?

Options:

A.

Leverage Opportunities for the Real Estate Team and create a new custom object for the Rental Team Opportunities.

B.

Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams.

C.

Create Opportunity Teams for the Rental and Real Estate Teams and make appropriate fields visible to only the necessary team.

D.

Add a section for Rental and a section for Real Estate on the Opportunity Master Record Type to keep the information separate.

Question 25

Cloud Kicks has an export of Order and Order Item data from an enterprise resource planning (ERP) system. The data must be imported into the Salesforce Order and Order Product objects, while maintaining the relationships in the data.

What are two ways the administrator should load the data?

Choose 2 answers

Options:

A.

Use an Upsert operation to load data.

B.

Use an Insert operation to load data.

C.

Replace the Salesforce record ID with the External ID.

D.

Map an External ID data value to the object.

Question 26

What should an administrator use as an alternative to a Process Builder to expedite the time required to update the records?

Options:

A.

Before save How Trigger

B.

Batch Update

C.

Workflow Rule Field Change

D.

Screen Row

Question 27

DreamHouse Realty wants to notify an assigned agent when an appointment Is booked on a custom object for one of their listed homes along with the total number of appointments booked so far. The administrator has configured a Roll-up Summary for the number of appointments as well as a flow to detect the creation of a new appointment

and send the information to the agent.

What consideration about process automation should the administrator be aware of to ensure the right Information is delivered?

Options:

A.

Only standard objects can be used with Roll-up Summary fields.

B.

Rows can only be triggered from the records created on standard objects.

C.

Roll-up Summary calculations will prevent a Mow from being triggered.

D.

Roll-up Summary calculations run after processes and workflows.

Question 28

Ursa Major Solar has a junction object that connects Docs with Solar Panels. The administrator needs users to be able to see all the solar panels that a Dot is related to. Users already have access to the Bot and the Junction, but not the Solar Panel object.

What access docs the user need to be able to see the solar panel records?

Options:

A.

Read permission is required on both master records.

B.

Access permission Is not required on either master record.

C.

Create permission Is required on both master records.

D.

Read permission is required on at least are master record.

Question 29

An administrator at Cloud kicks recently built a screen flow in a sandbox that creates a case and follow-up task. When the flow runs in the sandbox, it works just as expected. When tested in production, the flow errors when creating the records.

Choose 2 answers

Options:

A.

Change the user experiencing the issue to the System Administrator profile.

B.

Open the flow In Debug mode and Run the Flow as another user.

C.

Change the Default Case Creator to the user's manager.

D.

Log in as another user and run the flow.

Question 30

A user at Cloud Kicks has informed the administrator that they are unable to log in to Salesforce via multi-factor authentication.

Which two area should the administrator review to understand potential root causes?

Choose 2 answers

Options:

A.

Identity Verification History

B.

Login History

C.

Debug Logs

D.

Setup Audit Trail

Question 31

Northern Trail Outfitters (NTO) wants to start using Salesforce for its HR recruiting process. NTO needs to ensure that every application is linked to both a job posting and an applicants can apply for more one job posting, and each job posting can have more than one application.

How should an administrator configure the objects?

Options:

A.

Make Job Application as a junction object with a master-detail relationship to Applications and a lookup relationship to Job Posting.

B.

Create Application as a junction object with a master- detail relations to Job Postings and a lookup relationship to Job Applications.

C.

Add applicants as a junction object with master-detail relationship to both Posting and Job Applications.

D.

Configure Job Application as a Junction object with master-detail relationship to both Application and Job Postings.

Question 32

The administrator at Cloud Kicks created a flow in a sandbox that walks service agents through the Return Merchandise Authorization creation process. The administrator deployed the flow to production with a Change Set. Users are unable to use the flow in production.

Which step should the administrator take?

Activate the flow administrator take?

Options:

A.

Activate the flow manually after deployment.

B.

Include the active and prior inactive flow version in the Change Set.

C.

Ensure there is an active flow version in the sandbox.

D.

Deployment the flow, with the Metadata API instead of Change Sets

Question 33

When configuring a change set, which two practices should an administrator adhere to in order to ensure a successful deployment to production?

Choose 2 answers

Options:

A.

Clone a change set to add forgotten dependent components to an uploaded change set.

B.

Add permissions and access settings to outbound change sets in addition to the dependent component list.

C.

Run deployment validations on the change set in the sandbox prior to uploading to production.

D.

When deploying a new record type, ensure the new record type is the only component in the change set.

Question 34

Universal Containers has a Private sharing model for Accounts and Opportunities. A new team is being created from within the sales team that will be assigned all renewal opportunities. These users will need to see all closed won opportunities while keeping the account private.

How should the administrator meet this requirement?

Options:

A.

Update the organization-wide default on Opportunities to Public Read Only and add them to the opportunities team.

B.

Create a permission set with View All enabled on Accounts and assign it to the new users.

C.

Create a new profile for the renewals team with View All permission enabled on Accounts and Opportunities.

D.

Create a public group for the renewals team and create a criteria based sharing rule on Opportunities.

Question 35

AW Computing uses a custom Invoice object to track invoices related to accounts. The administrator wants to use roll-up summary fields to view high-level information at a glance on the account record.

Which two considerations should an administrator remember about roll-up summary fields?

Choose 2 answers

Options:

A.

Roll-up types include COUNT, SUM, and AVG.

B.

Roll-up summary fields are created on the master side of a master-detail relationship.

C.

Roll-up summary fields prevent the conversion of a master-detail relationship to a lookup.

D.

Rollup fields are calculated prior to save.