Adding instructions to a Step:
A purchase request case is created by an employee. After submitting, the case is assigned to the manager for review. If approved, the case is assigned to the Accounts Payable department where an agent will review and, pending audit, will approve payment. To determine what type of routing to apply to each assignment, what question do you ask yourself?
You are assigned to a Pega implementation project as a Pega business architect. Which task are you expected to perform?
Identify three ways AI enables Pega Platform™ applications to achieve better outcomes. (Choose Three)
Which two assets are assigned to a release and used to estimate the project scope and duration? (Choose Two)
Which two field types are specialized versions of the Query field type? (Choose Two)
A requirement allows modifying the shipping address at any time without interrupting the primary case path. Which design is best?
How do you provide users with guidance for completing a form and avoid the need for application training?
Select two use cases supported by Agile Workbench. (Choose Two)
Select each application design requirement on the left and drag it to the appropriate design approach on the right.
The business process for an automobile insurance claim consists of the following phases:
• Submission: The customer contacts a customer service representative (CSR) to file the claim.
• Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
• Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
• Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
Which is a specific advantage of the Constellation design system?
A martial arts studio’s Class Registration Case Type allows students to change registration during Register class and Confirm registration Stages, but not in the Send class details Resolution Stage. Which configuration supports this?
wants an application to process a new customer loyalty account that the store uses for marketing and customer retention efforts. The customer enters their correct information. The data is stored in a data relationship with an external data source.
Which type of data relationship do you create?
Identify the use case that requires creating a new Persona.
What is a benefit of Pega Platform™ low-code development?
A customer applies for a credit card. In order for the credit card to be approved, the credit card consultant must receive the results of a credit check.
How do you configure the case types to reflect their relationship?
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
What does the assignment urgency impact the deadline and passed deadline intervals?
In a Customer Service Case Type, customers can indicate interest in filling out a survey about their customer service experience. If the customer agrees to complete the survey, they proceed to the Customer Survey Stage. Otherwise, the Case resolves automatically. Which configuration satisfies this requirement?
Consider the following user story: As a customer, I want to be able to cancel an open service request at any time.
Select the configuration option that satisfies the user story.
An Assignment uses the following Service-Level Agreement: Initial Urgency: 5, Goal: 12 hours (increase Urgency by 10), Deadline: 24 hours (increase Urgency by 15), Passed Deadline: 4 hours (increase Urgency by 20, limit to 5 events). What is the Assignment Urgency 36 hours after the Case reaches the Assignment?
Which three tasks should be done as part of the DevOps pipeline? (Choose Three)
In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee. To meet this requirement, you design a case with a ____.
You are defining a user view for a loan application. If the loan applicant indicates there are one or more open accounts, the Date account opened must be before the current date.
Select the approach that meets the validation requirements:
Which two actions can you perform from the Explore Data landing page? (Choose Two)
Which two aspects of application delivery are improved by using Direct Capture of Objectives? (Choose two.)
Which two statements about data records are true? (Choose Two)
A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey?
Javi is a Pega Business Architect working on a project redesigning a fraud resolution process. Stakeholders want the Manager to manually distribute tasks to CSRs, but Javi and IT know task routing can be automated using Pega’s Workflow Automation. What skill must Javi use to get the Business team to incorporate IT’s proposed solution?
Which two statements are true about insights? (Choose Two)
A Developer configures a button with the action set as shown in the following image:
Place the events in the order they occur.
You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passes deadline intervals?
You can view and modify the Data Model from the 1 Response area. The 2 is a visualization tool that shows the relationships between data objects, Data Pages, and systems of record.
Which scenario applies to Case Life Cycle design?
Select three benefits that Pega Express™ brings to Pega Platform™ application implementation. (Choose Three)
Which two statements are true regarding approvals? (Choose Two)
When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim.
How do you implement this requirement so each approver can work independently?
Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent.
The customer service agent may request additional information form the customer
The merchant is notified and given 15 days to dispute the fraud claim
If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account
If the fraud claim is rejected, the customer is notified and given 15 days to respond
Select the case life cycle design that follows the quidelines for identifying and naming stages.
A home appraisal Case requires a house older than 40 years to be tested for asbestos. If the home is less than 40 years old, the appraisal moves forward. Which term applies?
As a Pega Business Architect, you encourage stakeholders to use App Studio, Deployment Manager, and Predictive Diagnostic Cloud (PDC). Which Pega Express™ value are you applying?
Which two options are available when configuring a View? (Choose Two)
Which two statements are true about Minimum Lovable Product (MLP) sizing when using the Estimator tool? (Choose Two)
Identify three principles of Pega’s Center-out™ business architecture. (Choose Three)
