Oracle 1z0-1038-22 Oracle Service Center 2022 Implementation Professional Exam Practice Test

You can change the default value to 60 minutes by using Site Configuration > Session Timeout.

You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.

Because the system default is 15 minutes, it cannot be changed.

You can change the default value to 60 minutes by using File > Options > Session Expiration.

Calling a URL

Firing a named event

Inserting another guide

Calling an add-in

Creating anincident

Using navigation sets, you can configure whether to show the Home navigation pane or not.

Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.

Using navigation sets,you can configure which quick search reports can be seen.

The same navigation set can be set for different interfaces.

Using navigation sets, you can define what quick links can be seen when navigating File > Link.

Using navigation sets, you can define what new objects can be created by using the File menu.

It is a setting that must be enabled at the interface level.

It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.

It allows an agent desktop to log in to the application with local add-in files.

It allows an agent desktop to log in to the application without any add-ins.

It is a profile setting that must be enabled for a profile.

View the add-in's log files and rectify the issue.

Log out of the interface and log in again.

Use Safe mode when logging in to the application.

Exit the administration interface without completing the normal logout process.

by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object

by creating the Contact CenterAgents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions

by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object

by configuring settings at the time of creation of the custom object

FIFO

Round Robin (Logged In)

LIFO

Quick

Round Robin (All)

Standard

Advanced Routing

By selecting File > Settings

By selecting File > Options

By selecting Navigation pane > Configuration > Staff Management > Profiles

By selecting File > Configuration

the Purge settings in the database

the Filters settings of the report

the Expanded Report Audit Log from the Reports Explorer

the permissions of the report

Navigation set > Profile > Staff Account

Profile > Navigation set > Staff Account

Staff Account > Profile > Navigation set

None. No sequence is required.

It can be made visible on the Customer Portal.

It can be linked to products.

It helps to identify the root cause of an incident.

It can be set to a maximum depth of three in hierarchy levels.

It can be linked to categories.

Use an Incident Business rule to fire a named event and populate the standard text into the message thread.

Use a workplace rule to create a pop-up box reminding the agent to select the disposition and make the disposition field required in the incident workplace.

Create a named event to file each end point of the guide.

Use Agent Workflow to populate the disposition and the standard text based on the named event in the guide.

Use Agent Workspace rule to populate the standard text to the message thread and set the disposition when the named event is fired.

Database View

Data Set View

Design View

Graphical View

Report View

Layout View

Decision

Terminate

Return

Set Fields

Restart