Oracle 1z0-1037-22 Oracle Knowledge Management 2022 Implementation Professional Exam Practice Test

Dashboards are particularly useful for managers who need to view a wide range of data from different reports. Using dashboards eliminates the needto open a large number of reports individually.

When viewing standard or custom reports, you generally open reports one at a time, and search for data in only the report that is active. However, you can view and search for data in several reports simultaneously by adding them to a dashboard. Each report in a dashboard retains the same functionality as if you opened the report separately, allowing you to access and work with a variety of data from one dashboard.

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Answer variables are predefined shortcuts for entering information into an answer instead of a long string of text. When an answer displays on the customer portal, the variable is replaced with whatever value was specified by your administrator.

Variables are also helpful to use for information that may change. When your administrator changes the value of the variable, all answers containing that variable will also change. Contact your administrator for a list of variables defined for your application. For example, if your administrator added a variable for a support email address at your organization called “contact,” you could insert the variable for the email address in the answer, such as $contact. If the email address changes, all answers containing the contact variable are updated.

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The aliases.txt file is initially empty, but you can add synonyms, phrases, or aliases to link terms specific to your industry to similar terms that may be used during a search. For example, a customer might search for an acronym, such as “GPS,” but all of your answers regarding GPS might spell out “global positioning system” rather than using the initials. The aliases.txt file lets you link terms that customers might search on with synonymous terms in your answers.

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Oracle Service Cloud User Guide, Release February 2017, page, pages 307-308

Knowledge Advanced uses Products and Categories hierarchies that you define for your Service Cloud environment, and automaticallysynchronizes any changes you make to the Product hierarchy.

You manage users through roles, which control the level of management access you have to Knowledge Advanced, the general authoring abilities you have on a particular Content Type, and what tasksyou can perform in a workflow. Users are assigned either Console roles or Web roles.

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Oracle Service Cloud, Using Knowledge Advanced, Release May 2016, pages 28, 45

D: CRUD operations on Sub-Objects are done only via their parent object

E: Primary objects have their own life cycle.Primary objects are objects with a unique ID (primary key) which can be directly created, read, updated, and deleted. All primary objects inherit from the RightNow RNObject. Primary objects have no set lifecycle in the Oracle RightNow Cx platform, meaning that once the objects are created, they exist in the system until they are deleted.

Service level agreements (SLA) in Oracle RightNow Cloud Service (Service) control the type and amount of support you offer your customers.

Using response requirements, you can track the effectiveness of your customer service and determine whether staff members are meeting defined service goals for initial response and incident resolution times.

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ANS_NEW_INC_DURATION denotes the number of days that the solved count of new answers will not be aged (reduced).

The date_diff() function returns the number of seconds occurring between two dates.