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Oracle 1z0-1003-22 Oracle Field Service 2022 Implementation Professional Exam Practice Test

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Total 132 questions

Oracle Field Service 2022 Implementation Professional Questions and Answers

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Question 1

Which two statements are true regarding integrationsbetween OFSC and DBaaS?

Options:

A.

Customers with a BICS instance can use DBaaS as a data source for data migration to extend the current BICS data limit.

B.

Integration supports the transfer of OFSC data directly into DBaaS either in bulk once per day or automatically in real-time.

C.

Integration enables automatic bulk import of DBaaS data directly into OFSC as part of the Daily Upload file.

D.

DBaaS integration enables OFSC to act as a system of record for activity data.

Question 2

Which three options represent capabilities of the broadcast feature within Collaboration initiated via OFSC Mobility?

Options:

A.

broadcast messages to users based on their assigned Collaboration group(s)

B.

broadcast messages to users based on their proximity to a location on the map

C.

broadcast messages to users based on their compliance with Smart Location settings

D.

broadcast messages to users based on their matches to an activity's work zone, work skill, and timing requirements

E.

broadcast messages to users based on their assigned Help Desk(s)

F.

broadcast messages to users based on their assigned User Type

Question 3

Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?

Options:

A.

A given launch condition can be assigned to multiple message scenariossimultaneously.

B.

A given launch condition can only be assigned to one message scenario at a time.

C.

A given message scenario can only include one launch condition at a time.

D.

A given message scenario can include multiple launch conditions simultaneously.

Question 4

What is the significance of the order of the activity filters within the Filters sections of the routing plan?

Options:

A.

The higher in the list, the higher the priority routing considersactivities matching that filter's criteria.

B.

The filters are ordered such that the first filter applies to activities in existing routes, the second filter applies to non-scheduled activities, and the third to scheduled activities in the bucket.

C.

Thelower in the list, the higher the priority routing considers activities matching that filter's criteria.

D.

The routing logic reviews the filters from top to bottom to determine which filter, and its associated costing parameters, should be applied whenassigning the activity. Routing uses the fust matching filter and ignores the rest.

Question 5

Which two statements are correct regarding activity duration estimations?

Options:

A.

The durations of completed activities are the only ones used for future estimations.

B.

An Activity Type's "default duration" is applied when there are not enough learned statistics to use for estimations.

C.

Historical data is not relevant for any activity duration calculations.

D.

Travel statistics can influence activity duration estimations.

E.

An activity's estimated duration will never change if the activity gets reassigned from one technician to another.

Question 6

On the Quota screen in Oracle Field Service Cloud (OFSC), there is a column that displays values for 'Other Activities'.

Which describes the 'Other Activities' that contribute to the values displayed in that column?

Options:

A.

activities that consume capacity but are not associated with the capacity categories or time slots configured for a given Capacity Area

B.

non-scheduled activities that exist within the Capacity Area bucket

C.

activities that have specifically been added by field resources using the 'Add Activity1, 'Prework' or 'Reopen' actions

D.

non-scheduled activities that are either within the Capacity Area bucket or currently assigned to resources' routes

Question 7

The "Activity has not been started X minutes after ETA" display warning is set to 10 minutes. An activity's ETA is 9:00, the current time is 9:20 and the activity has not yet been started. Which warning will take place as a result of that configuration setting?

Options:

A.

The activity turns red and a Resource Tree warning appears.

B.

The activity turns red, a Resource Tree warning appears, and a message scenario is launched (if configured).

C.

The activity turns red

D.

A Resource Tree warning appears and a message scenario is launched (if configured).

Question 8

Which two statements are true regarding filter functionality within OFSC?

Options:

A.

Filters can be created where only certain User Types can see and interact with them.

B.

Filters can be used in conjunction with activities, resources, and inventory.

C.

If an activity filterhas two conditions, then an activity must meet at least one of the conditions in order to be filtered.

D.

After a filter has been created and saved, you cannot change the entity to which it is associated.

Question 9

Which two statements are true regarding managing inventory in OFSC?

Options:

A.

Resources can share inventory when using OFSC Collaboration.

B.

The only inventory pools are "customer", "resource", and "installed".

C.

Inventory can beadded to a bucket on the Resource Tree and shared among all child resources.

D.

Resources can share inventory when they are working as a team.

Question 10

A field technician has been assigned a scheduled, but not-ordered activity that they need to perform later in q given day.

Their company has a policy that requires their technicians to perform some advance testing as an administrative task prior to beginning work on these types of activities.

Which option enables them to account for their time performing these tasks?

Options:

A.

Create a 'start-after' link template between the preliminary work and the scheduled work.

B.

Select the 'Prework' action from within the activity record in Oracle Field Service Cloud (OFSC).

C.

Add a new 'Prework' custom property to the'Edit/View activity' context in Oracle Field Service Cloud (OFSC).

D.

Create a 'start-before' link template between the preliminary work and the scheduled work.

Question 11

Your customer wants toupdate technician inventory using the Inbound API using the following:

Given the node of this request, which two statements are correct?

Options:

A.

Any existing inventory not listed in the body of the request will be deleted

B.

Required inventory can be specified

C.

Only serialized inventory will be updated.

D.

Customer inventory will be updated

E.

Only inventory in a technician's pool will be affected

Question 12

Identify three examples of how filters are utilized within Oracle Field Service Cloud.

Options:

A.

Define activity and/or resource assignment preferences within Routing Plans.

B.

Display only certain users within the Users screen.

C.

Restrict the number of activities that appear on resources' routes.

D.

Display only certain resources within the Daily view.

E.

Display only certain activities or resources within the List View.

Question 13

A customer has found that there are some instances where their technicians have recorded either exceptionally short (for example, "one-minute-wonders") or long (for example, they forgot to set the status to "complete") activity durations.

Given the importance of accurate data in a time-based self-learning system, which two constraints are in place and can be modified to ensure that outlier circumstances such as these do not affect future activity duration estimations?

Options:

A.

"Minimum relevant duration time in minutes" and "Maximum relevant duration time in minutes"

B.

"Personalize the estimation of activity duration" and "Initial ratio of activity duration"

C.

"Lower limit for personal ratio to calculate duration" and "Upper limit for personal ratio to calculate duration"

D.

"Minimum relevant travel time in minutes" and "Maximum relevant travel time in minutes"

Question 14

When assigning work zones to field resources, each zone assignment can be eithef 'regular' or 'temporary' (override).

Which statement is accurate regarding how those types of work zone assignments interact?

Options:

A.

If a 'temporary' zone is assigned to a resource, then during it's configured date range, the

resource will only be able to work in that zone, regardless of any other 'regular' assigned work zones.

B.

If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will only be able to work within that zone, regardless of any other 'temporary' assigned work zones.

C.

If a 'temporary' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'regular' assigned work zones.

D.

If a 'regular' zone is assigned to a resource, then during it's configured date range, the resource will able to work within that zone as well as within any other 'temporary' assigned work zones.

Question 15

After reviewing the overall performance metrics of their workforce, a company identified that their technicians are frequently arriving at jobs late.

They want to use reoptimization to reduce the amount of lateness and improve their technicians' on-time arrival.

Which setting is required to do this?

Options:

A.

Enable Reoptimization within the routing plan, then select "Reduce overdue."

B.

Enable Reoptimization within the routing plan, then select "Assign overdue activities."

C.

Enable Reoptimization within the routing plan, then select "Reduce overtime "

D.

Enable Reoptimization within the routing plan, then select "Assign high priority activities."

E.

Enable Reoptimization within the routing plan, then select "Optimize routes."

Question 16

When receiving the Resource Tree, Which icon represents a "normal" load of activities for a field resource?

Options:

A.

Option A

B.

Option B

C.

Option C

D.

Option D

E.

Option E

Question 17

Which two customer requirements aresolved using work skills?

Options:

A.

Activity assignments result in the least amount of travel time possible.

B.

Field resources are assigned certain activities based on the level of tenure they have at the company.

C.

Activity assignments do not result inovertime.

D.

Activities that have building access restrictions are only routed to resources that have access to the building.

Question 18

What configuration is required in order for users to view "Nearby activities" from the Activity List in Mobility?

Options:

A.

Set a "Nearby Radius" distance from the Business Rules screen.

B.

Add a "Nearby Activities" action to the Activity List screen context for Core Manage.

C.

Select "Nearby Activities" from the Business Rules screen.

D.

Add a "Nearby Activities" action to the Activity List screen context for Mobility.

Question 19

A customer has a few back office workers that need to be able to move certain activities to field technicians regardless of whether those technicians have the corresponding work skills that the jobs require or not.

Which configuration option ensures that those workers have the ability to override potential work skill mismatches when moving activities to field technicians?

Options:

A.

Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Activity Type(s) that require the override ability.

B.

Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) that those back office workers are assigned.

C.

Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the User Type (s) that those back office workers are assigned.

D.

Enable the 'Ignore work zones / work skills mismatch on activity moves' feature for the Resource Type(s) of the field technicians to which the activities could be moved.

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Total 132 questions