Microsoft PL-900 Microsoft Power Platform Fundamentals Exam Practice Test

A company uses Microsoft 365 and Dynamics 365 Sales. The company does not have any developers on its staff.

You need to explain to the executives the benefits of using Power Platform apps.

What are two benefits? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A company plans to create a Common Data Service environment.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

You create a business rule on contact entity to enforce the requirement that users must enter either a

telephone number, fax number, or an email when creating a new record.

The company decides to remove fax number from the condition.

You need to update the business rule.

What are two ways of achieving the goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A company plans to implement solutions that use Common Data Service as a data storage.

You need to recommend features to meet the company's needs.

Which features should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Your company wants to create a help desk system and implement Dynamics 365 Customer Service.

The company has the following requirements:

• Provide an application to allow support team staff to chat live with a customer.
• Automatically import data from a Microsoft Excel spreadsheet once a day.
• Provide a chatbot that can assist customers who need support.

You need to determine which applications to use to meet the requirements.

Which applications should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

You create a Power Virtual Agents chatbot.

You need to share the bot with other team members so that they can try out the bot before you share the bot with customers.

What should you use?

A toy company creates a text classification model in AI Builder to monitor customer feedback for specific key words.

When negative feedback is received for a toy, the company wants to proactively perform engineering reviews for the toy and schedule additional training sessions for workers who produce the toy.

What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A company is evaluating Power Platform and has questions about the role that Common Data Service plays in using Power Apps and Power Automate.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

You manage the support team at a rapidly growing company.

Support technicians need a better experience when logging and responding to support requests.

You need to recommend tools to help the company's needs.

Which tools should you recommend? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

A bank uses Power Platform apps and flows to support business processes.

The company would like to use historical client data to predict whether a client's loan application is likely to be approved or rejected.

You need to use AI Builder to implement the solution.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

What is a benefit of deploying Microsoft 365 and Dynamics 365 apps in the same tenant?

A company plans to use Power BI to visualize data from business systems.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

You are planning to use the Business Card Reader and Sentiment Analysis prebuilt AI models to build solutions.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

A manufacturing company is evaluating Al Builder.

You need to select Al Builder models to address specified requirements.

Which model types should you use? To answer, drag the appropriate model types to the correct requirements. Each model type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

A company has locations in multiple regions. The company develops solutions based on Power Apps and Power Automate.

You need to recommend features to support the implementation.

Which Power Platform features should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

You create a user-owned custom entity by using Common Data Service.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

A travel company plans to use the Power Platform to create tools that help travel agents book customer travel.

You need to recommend solutions for the company.

What should you recommend? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

A distribution company has multiple warehouses.

Tax rates charged on sales orders need to be calculated based on locality and region.

You need to recommend a cost-effective solution that can be implemented quickly.

What should you recommend?

A large retail company implements Power Apps, Microsoft Flow, and the Common Data Service.

The board of directors is asking whether users are finding value in the technology. The company would like to measure and report usage of the software.

You need to recommend a tool to determine software usage.

What should you recommend?

A company uses Dynamics 365 Sales. The company uses a browser-based app named Sales Hub.

You need ensure that users can access data from mobile devices.

Which app should users install?

This question requires that you evaluate the BOLD text to determine if it is correct.

You have a Power Apps app. You create a new version of the app and then publish the new version. A customer goes through the process of restoring the previous version of the app. In the Version tab for the app, you will see two versions of the app.

Review the underlined text. If it makes the statement correct, select “No change is needed.” If the statement is incorrect, select the answer choice that makes the statement correct.

You manage the support team at a rapidly growing company.

Customers and support technicians need a better experience when logging and responding to support requests. You need more visibility into what the support technicians are doing every week.

You need to recommend tools to help the company's needs.

Which tools should you recommend? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

You are a customer service manager.

You need to implement a Power Apps portal that allows customers to submit cases.

Which type of data source is used?

A company uses Power Platform.

You must ensure that users cannot share customer data with other users. You must also ensure that uses cannot connect to data sources unless you grant the user explicit permissions to access a data source.

You need to recommend solutions to meet the company’s security requirements.

Which two types of policies should you recommend? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A company plans to use Power Platform to build apps which address specific business challenges.

You need to recommend the appropriate types of Power Apps to use.

What should you recommend? To answer, select the appropriate option in the answer area.

NOTE: Each correct selection is worth one point.

You need to explain the major components of the Common Data Model (CDM) and their functions.

Match each term to its definition.

Instructions: To answer, drag the appropriate term from the column on the left to its definition on the right. Each term may be used once, more than once, or not at all. Each correct match is worth one point.

NOTE: Each correct selection is worth one point.

A company plans to implement Power Platform apps. The company does not plan to use any development tools or plug-ins.

Which actions can you perform?

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

You have version 1.0.0.0 of a published Power Apps app. You create and publish version 2.0.0.0 of the app. A customer goes through the process of restoring the previous version of the app.

How many versions of the app are displayed in the Version tab for the app? To answer, select the appropriate option in the answer area.

A manufacturing company uses Internet of Things (IoT) devices to monitor the temperature in different parts of their warehouse.

The current IoT monitoring software is extremely outdated and is not user friendly.

You need to view near-real time information from the IoT devices in Power BI Service dashboards.

Which tool should you use?

A user is starting to learn about Power Apps.

Which objects should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

A company is using Power BI to build visualizations.

The company's IT support team needs to know when to install Power BI Desktop on users' computers and where the Power BI Service will suffice to perform tasks.

You need to recommend solutions for the company.

What should you recommend? To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

You create a Power BI dashboard that displays data from Dynamics 365 Customer Engagement.

You need to share the Power BI dashboard with coworkers.

What are three possible ways to achieve the goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

What is a benefit of deploying Microsoft 365 and Dynamics 365 apps in the same tenant?

You need to display sales orders greater than a specific threshold in a Power Bl report. What should you use?

You are creating visuals in Power BI.

You create area charts, pie charts, and donut charts that use your company’s data.

You need to display the charts to others at the company.

Which two objects can you add the charts to? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

You create a set of dashboards and reports for a project team that combines data from different sources in Power BI. Some of the data is considered sensitive.

You need to distribute the dashboards and reports securely to the team.

What should you create?

You are creating Power BI reports.

You need to choose which filters you can use for reports.

Which three types of filters can you use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Your company has an on premises Microsoft SQL Server database that contains legacy sales data. You must display information from the database in a new Power Apps app.

You need to establish a secure connection between the database and the app.

What should you use?

You are using Dynamics 365 Sales.

You need to create a Power BI report that includes customer office locations. The City and State columns

must be combined to form one column on the report.

What should you do?

You are using Dynamics 365 Sales.

You need to pull data into a Power BI report for your team. The City and State columns must be combined to form one column on the report.

Which function would you use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A company runs a call center to handle customer support inquires.

The company tracks metrics including the number of incoming calls, call resolution rates, and escalations. The company wants to display the metrics on a shared screen that is visible to all call center staff.

You need to recommend a solution for the company.

Which Power Platform feature should you recommend?

You are a regional sales manager for a large internet retailer. You create a series of Power BI reports and dashboards to help sales associates be more productive and increase sales.

Sales are not increasing as expected.

You need to determine if the new reports are being used and send emails to sales associates to provide guidance on how to use the reports and dashboards.

Which features should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

A medical office has a model -driven app that uses Common Data Service.

You plan to create a screen that allows users to capture information about doctors. The screen must provide users the ability to enter or select the following information;

• a place to enter doctor- profile data that is not pan of the account table or the contact table.
• a place to enter the doctor's specialty in the profile form.
• a column for insurance with the ability to pick one of 10 different insurance companies.

You need to store the captured data in Common Data Service.

What should you use to store the data? To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

A company stores its customer warranty information in Microsoft Dataverse.

Authenticated and authorized customers must be able to access their own warranty information without requiring a user-assigned Microsoft Power Platform license.

You need to share warranty information with these customers.

What should you use?

You are planning to deploy power Pages websites.

You need to choose the appropriate type of template for each requirement for the websites.

Which types of templates should you use? To answer, drag the appropriate templates to the correct requirements. Each template may be used once, more than once, or not at an. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is north one point.

You are building Power Bl visualizations for a team.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

A company is using Power Automate to automate business processes.

You need to run a flow when a user presses a button in an app.

Which trigger type should you recommend?

You are creating a Power Apps solution for a company that manufactures bicycles. The company has The following requirements:

• A vendor uploads a Microsoft Excel workbook to the company each week. The workbook contains lists of parts and their current prices. You must automatically Import the data into Microsoft Dataverse as soon as the workbook is uploaded. You must send specific users an alert when new files are uploaded.

• Synchronize customer data with a proprietary accounting database when a user selects a button on the Account form.

You need to recommend the trigger types to use to meet the requirements.

Which trigger types should you use? To answer, drag the appropriate trigger types to the correct requirements. Each trigger type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

A company uses Microsoft power platform to manage support tickets.

Customers submit support requests by sending an email to a support email address.

All high-priority emails must be logged into a Microsoft Excel sheet for historical purposes.

You need to identify the components that are required for logging the email in Excel.

Which components should you use? To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the spilt bar between panes or scroll to view content.

Note: Each correct selection is worth one point.

Institutions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

You build solutions based on Microsoft Power Platform.

You want to generate predictions in Power Automate cloud flows by using machine learning (ML) models.

You need to choose how to build and train the ML models to perform predictions.

Select the answer that correctly completes the sentence.

A company is creating a canvas app to track and analyze customer visits to their retail stores. Data about customer visits is stored on-premises at each retail store location. The app must display data about customer visits when users launch the app. You need to ensure that the data is available for consumption by the app. Which tool should you use?

A user requests removal of the fax column from the following form in a model-driven app:

You need to remove the fax column.

Which from should you open in the app designer?

You are authoring a Power Virtual Agents chatbot for a company for each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

A company creates a canvas app that allows employees to manage their vacation. The app also contains the company’s holiday closures, as show in the following graphic.

You are building a Power Virtual Agents chatbot for a company.

You are working with an existing topic and would like to call an action.

Which technology is available to perform the action?

You are creating a Power Virtual Agents chatbot for a company.

Which component types should you use for each scenario? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

You create a Power Virtual Agents chatbot for use with Microsoft Teams. You are testing the chatbot.

Testers report the following issues:

• Changes that you make to the chatbot are not seen by testers.
• When users enter the word refund the chatbot must ask the user the product for which they would like a refund. The chatbot does not ask the user for product information.

You need to determine what needs to be done to fix the issues.

What should you do? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

You are planning to allow members of your team to test your chatbot. You must ensure this is done in a secure way.

A team member named User1 must test the chatbot.

You need to ensure that User1 can complete testing.

What should you do?

You are developing a Power Virtual Agents chatbot for a company.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

A company is building an interactive chatbot to answer questions about product and product warranties.

You need to create conversation paths for questions about product warranties.

Which tool should you use?

You create a Power Virtual Agents chatbot for a company.

The management wants to learn about the effectiveness of the chatbot.

You need to identity the percentage of customers who stop responding to prompts from the chatbot.

Which report should you view?

You are creating a Power Virtual Agents chatbot to help users search for available meeting rooms within a building.

The chatbot must meet the following requirements:

• Allow users to initiate the chatbot by typing the phrase Help me Meeting Guru.
• Provide meeting room capacity options of 1-4 people and 5-10 people.
• End the chatbot session if the user attempts to schedule a meeting room for more than 10 people.

You need to identify the actions to use.

Which actions should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

You are authoring a Power Virtual Agents chatbot for a company.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

You create a Power Virtual Agents chatbot for a company. The chatbot will use common channels and services by which the company communicates with customers.

You need to determine which services the chatbot can be used with or added to.

Which two services can the chatbot be used with? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A company is building a model-driven app.

You need to create and configure the objects needed for the app.

Which component categories should you use? To answer, drag the appropriate component categories to the correct objects. Each component category may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

You are creating a canvas app that will be used in several countries/regions.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

You are designing a Power Apps solution that allows users to upload a status report directly to the company Microsoft SharePoint project management site from their mobile device.

For each of the following statements, select Yes it the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

A company plans to build new apps for the business to allow employees to work more efficiently.

You need to recommend the appropriate types of Power Apps to meet the company’s requirements.

To answer, drag the appropriate app types to the correct requirements. Each app type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

A company plans to use Power Apps to connect to a series of custom services. There are no connectors available for the custom services.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

A company provides on-site architectural consulting services to residential and business customers. The company wants to implement a simple alert system where a consultant can press a button on their mobile device to send the user’s location to the company as a text notification.

You need to build a button flow that sends the notification.

In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

A company uses Dynamics 365 Supply Chain Management.

When a sales order is created for one of the customers that a specific user manages, a Microsoft Outlook task must be created to remind the user to perform any follow up activities that are required.

You need to implement the functionality to create Outlook tasks.

Which two features should you use? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

You need to build a Power Virtual Agents chatbot for a company.

Which components should you use? To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

A company uses Dynamics 365 Supply Chain Management.

You need to use Microsoft Flow to automate the process of receiving and tracking raw materials.

Which type of connector should you use?

This question requires that you evaluate the BOLD text to determine if it is correct.

A company requires that service representatives schedule customer visits every six months. Each service representative is required to enter a scheduled task for the next checkup as they are leaving a client site. A service representative wants to automate task entry by creating a business process flow that can be initiated from the service call screen on a phone.

Review the underlined text. If it makes the statement correct, select “No change is needed.” If the statement is incorrect, select the answer choice that makes the statement correct.

A project deadline is approaching. The project manager reports that there are still a number of critical tasks that are not complete.

You need to implement Power Automate to help streamline processes.

Which types of flows should you use? To answer, drag the appropriate flow types to the correct requirement. Each flow type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

You are learning about Power Apps and how to use triggers.

Which objects should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

You plan to send an email notification to a user when a new file is placed in a specific folder in OneDrive for Business.

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

A company plans to use Microsoft Flow to automate tasks.

Match each flow type to its function. To answer, drag the appropriate flow type from the column on the left to its description on the right. Each option may be used once, more than once, or not at all.

NOTE: Each correct match is worth one point.

A company plans to create a workflow that periodically runs a Dynamics 365 action based on data in third-party cloud-based solutions.

Which features should you use to create the workflow? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

You build a flow using a template. You want to add support for additional business scenarios.

You need to ensure that the new workflow does not break existing functionality.

Which flow editing utilities should you use? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

For which scenarios can you use Power Automate?

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

You are creating a number of Power Automate flows.

You need to select the triggers for the flows.

Which flow types should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.