Google ChromeOS-Administrator Professional ChromeOS Administrator Exam Exam Practice Test

To integrate ChromeOS login withOkta, a third-party identity provider, you must configure the settings under"SSO with third-party IdPs"in the Google Admin console. Okta acts as a SAML-based identity provider, and this setting allows ChromeOS devices to authenticate users using Okta credentials.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace Identity and Access Management Guide, which outlines how to set up SSO with third-party IdPs like Okta.

"To configure Single Sign-On (SSO) for ChromeOS devices using Okta, navigate to the Admin console > Security > Set up single sign-on (SSO) with third-party identity providers."

This configuration allows seamless authentication using Okta, centralizing user login management. It also ensures that all ChromeOS devices within the organization use the same login credentials provided by Okta.

Objectives:

Implement SSO with third-party IdPs.

Integrate ChromeOS with Okta.

Developers often require sufficient processing power and memory to run virtual machines efficiently. ChromeOS supports Linux (via Crostini) and VM environments that typically benefit from at least an Intel i5 processor and 8GB of RAM to handle development environments and containerized applications.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS System Requirements for Developers, which recommends a minimum of an Intel i5 processor and 8GB RAM for development tasks, particularly when running Linux applications or virtual machines.

"For developers using VMs or Linux on ChromeOS, it is recommended to use devices with at least an Intel i5 processor and 8GB RAM for optimal performance."

The combination of an i5 processor and 8GB RAM provides enough processing power and memory to run VMs without significant lag, balancing performance and cost.

Objectives:

Select suitable hardware for development tasks.

Ensure compatibility with virtual machines on ChromeOS.

The "Deprovision" command is specifically designed to remove a ChromeOS device from management policy updates. This means the device will no longer receive updates, configurations, or restrictions pushed from the Google Admin console.

Here's what happens when you deprovision a device:

Policy Removal: All enterprise policies and configurations are removed from the device.

Management Removal: The device is disassociated from the Google Admin console and no longer considered managed.

Data Wipe (Optional): You can choose to wipe the device's data during deprovisioning to ensure no company data remains.

Other options like "Reset," "Disable," or "Powerwash" may have different effects:

Reset: Resets the device to factory settings but might not remove management if not done through the Admin console.

Disable: Prevents the user from signing in but doesn't remove policies or management.

Powerwash: Factory resets the device, removing all user data and configurations, including management.

To allow seamless SSO across Chrome devices and SAML-enabled web applications, you shouldenable SAML-based Single Sign-On (SSO) for Chrome devicesand configureSingle Sign-On Cookie Behavior. This ensures that once users log in via SAML, they will not be prompted to re-authenticate when accessing SAML-integrated applications.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Workspace SSO Configuration Guide, which explains how enabling SSO cookie behavior maintains authenticated sessions across multiple applications.

"Configure SAML-based SSO for Chrome devices and enable Single Sign-On Cookie Behavior to maintain authenticated sessions when accessing SAML-based applications."

This setup reduces the need for multiple logins, providing a seamless user experience while maintaining secure authentication.

Objectives:

Enable seamless SAML-based SSO on ChromeOS.

Reduce multiple login prompts for users.

This is the most efficient method as it applies the setting to all devices within the organizational unit (OU) through a single policy change in the Admin console.

The other options are less efficient:

Corporate policy:Relies on user compliance and is difficult to enforce.

Chrome Remote Desktop:Requires manual intervention for each device.

Custom app:Adds complexity and potential security risks.

When you verify your domain during a Chrome Enterprise trial setup, you establish ownership and control over the domain within Google's systems. This is a crucial step in identity management as it allows you to:

Manage user accounts: Create, edit, and delete user accounts within the domain, ensuring control over who can access company resources.

Apply security policies: Enforce security policies like password requirements, two-factor authentication, and access controls for users within the domain.

Single Sign-On (SSO): Enable seamless and secure single sign-on for users across various Google services and other integrated applications.

By verifying the domain, you essentially gain centralized control over user identities and their access to resources, which is a core aspect of identity management.

To deploy a Progressive Web Application (PWA) to all managed user accounts, follow these steps in the Google Admin console:

Sign in to Google Admin console: Use your administrator credentials to access the console.

Navigate to Device Management: Go to Devices > Chrome > Settings > Apps & extensions.

Select User or Group: Choose the top-level organizational unit or a specific group to apply the PWA deployment.

Add by URL: Click on the yellow "+" icon and select "Add by URL."

Enter PWA URL: Paste the URL of the PWA you want to deploy.

Configure Installation Policy: Select "Force install" to ensure the PWA is automatically installed for all users within the selected scope.

This method allows you to centrally manage and deploy PWAs across your organization, making them easily accessible to users on their ChromeOS devices.

When a teacher is having issues downloading files on their ChromeOS device, it’s important to troubleshoot with minimal disruption. Here are steps to address the issue:

Check Storage: Start by checking the available storage on the device. If the storage is full or nearly full, it could prevent new files from being downloaded.

Manage Files: Guide the teacher to delete or move files that are no longer needed. This can be done through the Files app on the ChromeOS device.

Clear Cache: If storage isn’t the issue, clearing the browser cache can sometimes resolve download problems.

Check Network: Ensure that the device has a stable internet connection, as an unstable connection can interrupt downloads.

Granular Control: It allows you to select the specific permissions needed for the Help Desk administrators. This ensures they can do their job without having excessive access that could be misused.

Flexibility: You can easily adjust the permissions later if the Help Desk's responsibilities change.

Auditing: The Google Admin console tracks changes made by each role, making it easier to identify the source of any unauthorized actions.

How to Create a Custom Admin Role:

Go to the Google Admin console.

Navigate to Admin roles.

Click Create new role.

Give the role a descriptive name (e.g., "Help Desk Support").

Carefully select the privileges the Help Desk needs (e.g., reset passwords, manage user accounts, view device information).

Assign the role to the Help Desk administrators.

Why Other Options Are Less Ideal:

A. Service Desk Group: Groups are primarily for organization and don't provide granular permission control.

C. Services Admin Role: This role has broader permissions than what a Help Desk typically needs, violating the PoLP.

D. Full Access: This grants excessive privileges and significantly increases the risk of accidental or intentional misuse.

The most efficient way to find users who are using a specific app is to navigate toDevices > Chrome > Reportsand utilize the"Apps and Extension"report. This report lists all apps being used within the domain and allows you to filter the results to find the specific app and see associated devices.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Reporting Guide, which highlights using the Apps and Extensions report for tracking app usage.

"To identify users of a specific app, go to Devices > Chrome > Reports and select 'Apps and Extensions' to generate a list of devices using the specified application."

This method is the quickest and most organized way to gather usage data, especially when time-sensitive security issues arise.

Objectives:

Track app usage efficiently.

Identify devices using potentially compromised apps.

This approach balances access to new features with controlled testing. Here's how it works:

Stable Channel:Most devices receive automatic updates on the Stable channel, ensuring security and stability for the majority of users.

Beta Channel:IT staff use the Beta channel to access updates earlier, allowing them to identify and address potential issues before they affect the entire organization.

Evaluation and Adaptation:IT staff can test compatibility, adjust configurations, and prepare for broader deployment based on their experience with the Beta channel.

Option B is incorrectbecause disabling auto-updates compromises security and delays access to new features.

Option C is incorrectbecause while a small beta group is useful, it might not be enough to cover all potential issues.

Option D is incorrectbecause the LTS channel focuses on stability, not early access to new features.

ChromeOS maintains two copies of the operating system on the device: thecurrent versionand abackup version. This dual-system setup ensures that if an update fails or becomes corrupted, the device can fall back to the previous working version.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Update Management Guide, where it clearly states that ChromeOS devices store two versions to facilitate seamless updates and quick rollbacks if needed.

"ChromeOS devices store two versions of the OS. During an update, the new version is applied to the inactive slot while the current version remains active."

This redundancy allows ChromeOS to switch between versions without requiring a full system reinstall, maintaining uptime and stability.

Objectives:

Understand OS redundancy for stability.

Implement update management effectively.

Go to the Google Admin console.

Navigate to "Device Management" > "Chrome Management" > "User & browser settings".

Find the section for "Managed Guest Session".

Locate the setting for "Terms of Service".

Upload your "Terms of Service" document in plain text format.

This will present your Terms of Service to users when they log in as a guest on any managed ChromeOS device.

Why other options are incorrect:

A. Chrome Verified Access:This is for controlling access to corporate resources, not displaying terms of service.

C. Wallpaper:Using the wallpaper to display terms of service is not practical or user-friendly.

D. Custom avatar:The avatar is for user personalization and not related to terms of service.

To achieve seamless SSO between ChromeOS devices and other web services using the same identity provider, you need to configure SAML SSO in the Google Admin console:

Enable SAML-based SSO for ChromeOS devices.

In the SSO settings, find theSingle Sign-On cookie behaviorand set it to "Enable transfer of SAML SSO cookies into user sessions during login." This allows the SAML authentication cookie to be passed between the ChromeOS login and other web services, eliminating the need for re-authentication.

Option A is incorrect because it relates to the initial login method, not cookie transfer for subsequent SSO.

Options C and D are incorrect because they involve application-specific SSO configurations, not the general SAML SSO setup for the device.

In regular user mode on a ChromeOS device, pressingCtrl + Alt + topens the crosh shell (Chrome OS developer shell), a command-line interface. From there, you can execute various commands, includingpingto test network connectivity.

Other options are incorrectbecause they either have no assigned function or trigger different actions in ChromeOS.

To grant interns read-only access to ChromeOS device information without management or update capabilities, you should:

Create Custom Role:In the Google Admin console, navigate to "Device management" -> "Chrome management" -> "User settings" -> "Roles."

Assign Telemetry API Role:Within the custom role, assign the "Telemetry API" role. This allows interns to view device information collected through the API but not make changes.

Exclude Other Roles:Ensure no other roles are assigned that grant management or update permissions.

Option A is incorrectbecause it involves service admin roles, which typically have broader administrative access.

Option C is incorrectbecause the "Settings" role might grant more permissions than intended.

Option D is incorrectbecause the "Manage ChromeOS devices" role grants full management capabilities, which is not suitable for interns.

Within the "Chrome Remote Desktop" settings in the Google Admin console, the option "Remote access clients" allows you to restrict access to Chrome Remote Desktop based on the domain of the user accounts. By configuring this setting, you can ensure that only users with accounts on your specific domain can access Chrome Remote Desktop on the managed devices.

Why other options are incorrect:

A. Firewall traversal:This setting controls whether Chrome Remote Desktop can bypass firewalls to establish connections, but it does not restrict access based on domain.

B. URL Blocking:This setting controls which websites users can access but does not specifically apply to Chrome Remote Desktop access based on domain.

D. Chrome Remote Desktop review:This setting allows administrators to review Chrome Remote Desktop sessions but does not restrict access based on domain.

Verified Bootis a core security feature of ChromeOS that ensures the operating system has not been tampered with. During startup, Verified Boot checks the integrity of the OS, and if it detects any unauthorized changes, it will attempt to repair the system by switching to a verified, stable version.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Security Guide, which details the function of Verified Boot in maintaining OS integrity.

"Verified Boot ensures that the firmware and OS on ChromeOS devices are intact and have not been modified or compromised."

This feature is crucial for protecting against malware or unauthorized modifications, thereby maintaining a secure and stable operating environment.

Objectives:

Maintain OS integrity through verified boot processes.

Protect ChromeOS devices from tampering and malware.

When setting up an online trial for ChromeOS or related Google services, it is essential to use anorganization email address. This ensures that the trial is associated with the correct domain and is managed centrally. Using personal or temporary addresses can result in configuration issues or lack of proper administrative control.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Chrome Enterprise Setup Guide, which advises using an official organizational email when registering for trials.

"To begin a ChromeOS trial, sign up using your organization's email address to ensure the trial is associated with your business domain."

Using an organization email address ensures the trial setup aligns with enterprise management and integrates correctly with existing Google Workspace configurations.

Objectives:

Properly initiate ChromeOS trials for enterprise use.

Maintain organizational control over trial configurations.

This setting is specifically designed to prevent Chrome OS devices from sleeping or shutting down when they are not actively being used, but are on the sign-in screen. This is ideal for public environments like libraries where the devices are meant to be accessible at all times.

Other options are incorrect because:

B:This setting controls wake locks, which are used to keep a device awake under certain conditions. It doesn't directly control sleep behavior on the sign-in screen.

C:This setting controls how users can turn off the device, but doesn't prevent the device from sleeping on its own.

D:This setting controls the maximum length of a guest session, but doesn't affect the device's sleep behavior on the sign-in screen.

Access the Google Admin Console:Sign in to the Admin console using your ChromeOS administrator credentials.

Locate User Settings:Navigate to "Device Management" > "Chrome Management" > "User & browser settings".

Find Incognito Mode Policy:Within the settings, search for "Incognito mode".

Disable Incognito Mode:Select the option to "Disallow incognito mode".

Save Changes:Click "Save" to apply the policy to the designated users or organizational units.

This is the most efficient and scalable way to automatically configure Android VPN clients on ChromeOS devices with the correct hostname:

Obtain Configuration: Get the required VPN configuration details (hostname, authentication methods, etc.) from the VPN provider or your organization's network administrator. This configuration is typically in JSON format.

Create Managed Configuration: In the Google Admin console, navigate to Devices > Chrome > Settings > Android Apps > Managed Configurations.

Select the VPN App: Choose the specific Android VPN app you want to configure.

Add JSON Configuration: Paste the JSON configuration into the provided field. Ensure the configuration is valid and accurate.

Save and Deploy: Save the managed configuration and apply it to the desired organizational units (OUs) containing the ChromeOS devices.

This method allows you to centrally manage VPN configurations for Android apps on ChromeOS devices, ensuring consistency and reducing the manual effort required from users.

Verified Access requires a Chrome extension to communicate with the Verified Access API. While Google doesn't directly provide this extension, it offers detailed documentation and resources through the Verified Access API. Independent software vendors (ISVs) can use these resources to develop and provide compatible extensions.

Option A is incorrectbecause Google Play Store is for Android apps, not Chrome extensions.

Option C is incorrectbecause while ISVs might offer extensions, it's not the sole source. Google's documentation is essential.

Option D is incorrectbecause API keys are for authentication, not the extension itself.

To ensure ChromeOS devices automatically connect to a specific wireless network upon initial power-on at a remote location, follow these steps in the Google Admin console:

Navigate toDevice Management>Chrome Management>Networks.

Add the Wi-Fi network credentials (SSID and password) to the list of networks.

Set the network configuration to applyBy Device. This ensures that the credentials are pushed to the device itself, not tied to a specific user.

When the devices are powered on at the remote location, they will automatically detect and connect to the configured Wi-Fi network without requiring any manual intervention from the user.

Option B (Zero-Touch Enrollment) simplifies the initial setup process but doesn't automatically configure Wi-Fi.

Options C and D are incorrect because applying network settings by user won't ensure automatic connection on first boot before any user logs in.

To enable web filtering with TLS (or SSL) inspection on ChromeOS devices, configure ahostname allowlistand set up aTLS (or SSL) certificate. Verifying that TLS inspection is working ensures that HTTPS traffic can be inspected without causing certificate errors.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Security Configuration Guide, which advises configuring hostnames and certificates to enable secure web filtering.

"To perform SSL inspection on ChromeOS devices, configure a hostname allowlist and install the necessary SSL certificates. Verify that the inspection is functioning correctly."

Without proper configuration, SSL inspection can lead to certificate errors or blocked traffic. Setting up the allowlist and certificates correctly is crucial for maintaining secure and compliant web access.

Objectives:

Implement secure web filtering on ChromeOS.

Configure TLS inspection to prevent certificate issues.

Before disposing of ChromeOS devices, it is essential todeprovisionthem. Deprovisioning removes the device from the enterprise management console and ensures that it is no longer associated with the organization. This step protects organizational data and licenses.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Device Management Guide, which advises deprovisioning before device disposal.

"Deprovisioning a device ensures it is no longer managed and releases any associated licenses. This is essential before disposing of the device."

Deprovisioning is crucial for both security and compliance, as it guarantees that no residual management settings remain on the device.

Objectives:

Securely retire ChromeOS devices.

Protect organizational data during device disposal.

The most effective way to assist a user who has difficulty seeing the cursor is to remotely access their device and examine the issue firsthand. ChromeOS allows administrators to remotely access managed devices using tools such as Chrome Remote Desktop. This way, the admin can see exactly what the user sees and directly troubleshoot or make necessary adjustments.

Verified Answer from Official Source:

The correct answer has been verified based on theGoogle ChromeOS Administrator Guide, which highlights that remote desktop access is the most effective way to understand and troubleshoot user-specific display and cursor issues.

"To help users who encounter visual or interface issues, admins can utilize Chrome Remote Desktop to gain direct access to the device and make necessary adjustments remotely."

Reviewing using remote desktop allows the admin to see the problem in real time and assess whether it is a settings issue or requires further technical adjustments. This approach is more efficient than guessing or changing policies without direct insight.

Objectives:

Troubleshoot device accessibility issues.

Use Chrome Remote Desktop for device management.

To deploy ChromeOS devices as kiosks, the best approach is to implementKiosk Modepolicies. Kiosk Mode allows a ChromeOS device to run a single app (like a custom-developed Chrome application) in full-screen mode without user interference. This setup is ideal for retail environments where users should interact only with the kiosk application.

Verified Answer from Official Source:

The correct answer is verified from theGoogle ChromeOS Kiosk Mode Configuration Guide, which states that Kiosk Mode is specifically designed for running dedicated apps in a controlled environment.

"Kiosk Mode enables ChromeOS devices to automatically start in a full-screen application, suitable for customer interactions and single-use applications."

Kiosk Mode ensures that the device remains dedicated to the application, preventing users from accessing other system features or settings, thus maintaining security and user focus.

Objectives:

Deploy ChromeOS devices as kiosks.

Run custom applications in a managed, locked-down environment.

The best practice for preparing a ChromeOS device for a new user while keeping it managed is toenable forced-reenrollmentand thenfactory reset (Powerwash)the device. This ensures that any user-specific data is removed while the device remains enrolled and under enterprise control.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Device Reassignment Guide, which states that enabling forced-reenrollment ensures the device remains managed even after a factory reset.

"To maintain management after a user leaves, enable forced-reenrollment on the OU and then perform a factory reset (Powerwash) on the device."

This approach removes all user-specific data, including files and settings, while ensuring that the device automatically re-enrolls upon reboot, maintaining management and security.

Objectives:

Securely reassign ChromeOS devices.

Maintain enterprise management and policies.

Super administrators in Google Workspace have special privileges that allow them to bypass certain security features, including third-party SSO. This is to ensure that they can always access the Admin console for troubleshooting or critical changes, even if the SSO system is malfunctioning. Therefore, when a super admin tests third-party SSO, they won't be prompted with the SSO login screen, but will directly access the console using their Google credentials.

B. Contact the device manufacturer: ChromeOS devices are manufactured by various companies like Acer, HP, Lenovo, etc. Each manufacturer provides its own support channels, including phone, email, or chat support. Customers can contact the manufacturer for hardware-related issues or specific device configurations.

D. File a case through the Customer Care Portal: Google provides a customer care portal where customers can submit support cases online. This portal allows users to describe their issues, attach relevant files, and track the progress of their case.

Why other options are incorrect:

A. Chat support via the Admin console: Chat support is usually available for enterprise customers with Chrome Enterprise Upgrade or Google Workspace, not individual ChromeOS users.

C. File feedback on the device with Alt + Shift + 1: This keyboard shortcut is used to capture screenshots and send feedback to Google, but it doesn't directly open a support case.

E. Send an email to ChromeOS support: While Google has support channels, sending a general email might not be the most efficient way to open a case and get a timely response.

To ensure that devices are restarted to apply updates efficiently, use the"Force relaunch after a period"setting withinUser and Browser Settingsunder Chrome Updates. This setting will automatically prompt users to restart their devices after the specified period.

Verified Answer from Official Source:

The correct answer is verified from theGoogle Admin Console Update Management Guide, which recommends configuring relaunch notifications to enforce updates.

"To ensure timely application of updates, set 'Relaunch Notifications' to 'Force relaunch after a period' within User and Browser Settings."

This automated method reduces manual effort and guarantees that updates are applied promptly across the fleet.

Objectives:

Enforce device updates efficiently.

Utilize automated relaunch policies for ChromeOS devices.

To accurately troubleshoot Wi-Fi issues, it is essential to enableWi-Fi debug mode, reproduce the problem, and then export the logs. This method ensures that the logs contain relevant data about the issue, as capturing logs before reproducing the issue might miss critical information.

Verified Answer from Official Source:

The correct answer is verified from theChromeOS Network Troubleshooting Guide, which advises collecting logs only after the issue has been replicated.

"To troubleshoot network issues on ChromeOS, use chrome://network and enable Wi-Fi debug mode. Reproduce the problem before exporting the system_logs.txt file for accurate diagnosis."

By reproducing the problem before collecting logs, you ensure that the captured data accurately reflects the issue, making it easier to identify root causes.

Objectives:

Troubleshoot network connectivity on ChromeOS.

Collect accurate log data for analysis.

When deploying video conferencing equipment using ChromeOS devices, the primary consideration is choosing a form factor (device type) that caters to both remote and on-site workers. This ensures flexibility and consistent user experience regardless of location.

Option A is incorrectbecause while instructional guides are helpful, they are a secondary concern to device suitability.

Option C is incorrectbecause security patch timing is important but not the initial consideration when choosing devices.

Option D is incorrectbecause while specifications matter, they should align with the chosen form factor and user needs.

ChromeOS primarily uses the PEM format for certificate encoding. While it can handle other formats like CER and CRT, it does not support the DER format. DER is a binary format, while ChromeOS requires certificates in a text-based format.