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Genesys GE0-806 Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Exam Practice Test

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Total 85 questions
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Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM) Questions and Answers

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Question 1

Which of the following Genesys documentation will answer questions regarding sizing the WFM Database?

Options:

A.

Genesys 8.0 Supported Operating Systems and Database Reference Manual

B.

WFM 8.x Administrator's Guide

C.

Genesys 8.x Database sizing Estimator

D.

WFM Installation Manual

Question 2

Which of the following statements is true?

Options:

A.

An Agent must have only one contract, but can be scheduled for multiple shifts.

B.

An Agent does not new to have a contract, but must work for at least one shift,

C.

An Agent can have multiple contracts, but must be scheduled only for one shift.

D.

An Agent can have any number of contracts and can be scheduled for any number of shifts.

Question 3

What is the maximum possible number of assigned Rotating Patterns to an Agent?

Options:

A.

0

B.

1

C.

2

D.

100

Question 4

Which of the WFM Applications below connects to the Stat Server in order to receive Real-Time Adherence information from Genesys?

Options:

A.

WFM Builder

B.

WFM Configuration Utility

C.

WFM Web

D.

WFM Data Aggregator

Question 5

What can an Agent using WFM Web for Agents see?

Options:

A.

Forecast Scenario

B.

Master Forecast

C.

Schedule Scenario

D.

Master Schedule

E.

Performance/Adherence

Question 6

Breaks and_____________ are created together?

Options:

A.

Activities

B.

Contracts

C.

Shifts

D.

Site/Team

Question 7

An Agent requests a Specific shift using WFM web for Agents. Immediately after the request is sent the actual status reads "Not scheduled". What does this mean?

Options:

A.

The request is granted, but the Agent has to wait until a schedule will be created

B.

The request is granted, but the Agent has to wait until a schedule will be published

C.

The request is declined because a schedule is not published for the requested day(s)

D.

The request is declined because a schedule is already published

Question 8

What is the Activity in Genesys WFM where the work does not use or require WFM service objectives, such as research or scheduled callbacks?

Options:

A.

Immediate work

B.

Deferred work

C.

Fixed-Staff work

Question 9

What does "in Review" signify when performing Agent trading?

Options:

A.

The proposal is being reviewed by the proposing Agent before it is sent to the second Agent.

B.

The proposal has been sent by the proposing Agent. The second Agent is reviewing prior to responding.

C.

Both Agents have confirmed the trade proposal, but the trade is waiting for approval from the Supervisor.

D.

This is during a community proposal when an Agent issues a proposal and is waiting for any other Agent to respond.

Question 10

Which two actions can you perform using the WFM Configuration Utility?

Choose 2 answers

Options:

A.

Modify schedule

B.

Create a Report

C.

Create a shift

D.

Change access rights to scheduling module

Question 11

A Rotating Pattern can be assigned to which of the following?

Choose 2 answers

Options:

A.

An Agent

B.

A Team

C.

An Activity

D.

A Site

E.

A Business Unit

Question 12

In the Schedule state Groups module of WFM Config utility) what does "Threshold" Indicate?

Options:

A.

How many minutes early or late an agent can transfer to a scheduled state without being considered nonadherent

B.

How many seconds early or late an agent can transfer to a scheduled state without being considered nonadherent

C.

How many minutes early or late an agent can transfer to a scheduled state without being considered adherent

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Total 85 questions
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