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Genesys GE0-803 Genesys Certified Professional 8 System Consultant, Voice Platform (GCP8 - CVP) Exam Practice Test

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Total 122 questions
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Genesys Certified Professional 8 System Consultant, Voice Platform (GCP8 - CVP) Questions and Answers

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Question 1

Which of the following components listed are considered optional in a GVP 8.1 Solution? (Choose six)

Options:

A.

Call Control Platform

B.

IVR Server

C.

Composer

D.

Supplementary Services Gateway

E.

Speech Server

F.

Resource Manager

G.

CTI Connector

Question 2

Outbound Calling is a feature typically associated with ____ configuration.

Options:

A.

An In-Front of the Switch

B.

A Behind the Switch

C.

A VoIP application

D.

An MRCP ASR

Question 3

Refer to the CTI Property tab in the Provisioning IVR profile section in the EMPS. The Default

Route Number is used when __________.

Options:

A.

IVR Server is unable to contact the Solution Control Interface (SCI)

B.

IVR Server is unable to contact the Universal Routing Server (URS), or when the URS is

unable to find an agent number to which it can route the call

C.

IVR component, specifically Genesys Queue Adapter (GQA), cannot communicate with SCS.

D.

IVR Server component cannot communicate with the Web Server

Question 4

When planning the sizing and capacity for a GVP deployment, which of the following should be considered?

Options:

A.

In-Front or Behind-the-Switch mode of operation

B.

SNMP tools for monitoring network

C.

Expected call volume

D.

Operating system of the web servers

Question 5

In GVP 8.1.2, you can set and change logging levels using which of the following?

Options:

A.

Configuration Manager

B.

Genesys Administrator

C.

Solution Control Interface

D.

All of the Above

Question 6

What does the log flag *:0x3 stand for?

Options:

A.

No logging

B.

Error + warning messages for all modules

C.

Disable all logging

D.

Show all logs for all modules

Question 7

In a Behind the Switch configuration, the VCS carries out instructions from __________.

Options:

A.

IVR Server only, in the form of IVR ServerXML

B.

T-Server only, in the form of TLib Events

C.

Web Server, in the form of VoiceXML

D.

IVR Server client, in the form of XML

Question 8

When configuring GVP 8.1.2, Metadata can be imported through Genesys Administrator and

Configuration Manager.

Options:

A.

True

B.

False

Question 9

Which component within a VOIP SIP solution "fetches" the application profile from the

Provisioning System based on the Dialed Number or URI when there is more than one IP

Communication Server?

Options:

A.

Arbitrator process

B.

Resource Manager by accessing the Polyhedra Database

C.

PopGateway by communicating to the Dialogic board

D.

SIP or H.323 Session Manager

Question 10

Refer to the TTS: MRCP Configuration screen. Your GVP deployment requires Text to Speech (TTS) using MRCP. During GVP installation, you will be presented with this screen. What needs to be done?

Options:

A.

The MRCP URL value, Localhost needs to be replaced with the fully qualified domain name

(FQDN) of the MRCP server and then click Next to continue

B.

Nothing, everything looks fine. Click Next to continue

C.

Delete the MRCP URL and then click Next to continue

D.

The installation has completed. Just click Cancel to end the installation

Question 11

Which of the following content should be considered for caching?

Options:

A.

Active Server Pages

B.

Vox files

C.

Java Server Pages

D.

Java Beans

Question 12

Which are the typical components of a VOIP SIP solution?

Options:

A.

IP Communication Server, Telephony Board, and CTI-Link

B.

Voice Communications Server, Media Gateway, and IP Communication Manager

C.

IP Communication Server, SIP Session or H.323 Session Manager, Resource Manager, and

Polyhedra database

D.

IP Communication Manager, Media Gateway and Telephony Board

Question 13

Which protocol is used between IVR Server and IVR Server Client ?

Options:

A.

IVR XML

B.

IVR VXML

C.

Tlib

Question 14

A logical group of ports is referred to as a __________.

Options:

A.

Telephony Manager

B.

Route

C.

Page Collector

D.

MRCP Client

Question 15

Which of the following GVP 8 components do NOT support High Availability?

Options:

A.

MCP and CCP

B.

Reporting Server

C.

Resource Manager

D.

SIP Server

E.

None of the above. All of these components DO support high availability.

Question 16

The purpose of the Media Gateway is to __________.

Options:

A.

Process VoiceXML pages

B.

Process ASP pages

C.

Process TDM calls

D.

Perform the conversion between TDM voice to Voice over Internet Protocol (VoIP) and back again

Question 17

Refer to the PopGateway log entry. What event has occurred?

Options:

A.

The configured IVR Profile was provisioned with ASR Enabled in EMPS.

B.

The configured IVR Profile was not provisioned with ASR Enabled in EMPS.

C.

The configured IVR Profile was provisioned with TTS Enabled in EMPS.

D.

The configured IVR Profile was not provisioned with TTS Enabled in EMPS.

Question 18

Which of the following statements is NOT true. Voice applications used in GVP __________.

Options:

A.

Can be built through the Genesys Studio development tool

B.

Must be VoiceXML 2.0/2.1 compliant

C.

Must reside on the Voice Communication Server (VCS)

D.

Can be written in native VoiceXML

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