Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.
How can we monitor the real-time statistics for all queues?
Select the available templates for adding widgets to a performance dashboard. (Choose four.)
How many days does the report exist after you run it?
Which report calculates a Monthly Service Level?
After Call Work for callback interactions is always.
Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?
Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)