What are callable time sets?
If you navigate away from the page without saving the Script, you will not lose any work you have completed.
Currently, you manage all agents’ schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to be able to schedule agents in an easier and more automated way. What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?
Which option provides the ability for an email interaction to be interrupted by voice?
Which option in the Audio Sequence configuration allows you to add a slight amount of silence as a Menu Prompt to avoid Architect?
Select the applicable options for Genesys Cloud Architect. (Choose three.)
What does it imply when a campaign does not dial a list of telephone numbers?
Genesys Cloud ACD assigns interactions to the most appropriate available agent. What attributes can be used to determine the best available agent? (Choose three.)
Which of the following can be configured on inbound interactions to be used by ACD processing? (Choose two.)