While conducting a class the power goes out. After an hour it is restored. Which of the following would be the BEST method of delivering the remainder of the course?
An instructor is lecturing on a manufacturing approach to ordering. The instructor is attempting to explain the concept that every order to purchase a finished product has an effect on the complete process from start to finish. Which of the following is an example of the effective use of props to demonstrate this principle?
If a class has some slow learners and some fast learners, which of the following is the correct pace in which to present material to the class?
Several learners in a training class are very motivated to help the instructor and other learners with a project. Other learners in the class seem not motivated to learn about the project. Which of the following can the instructor do to motivate all the learners?
At the end of a class, the instructor provides an online evaluation of the course to the learners. Which of the following is MOST appropriate to put on the evaluation? (Select TWO).
An instructor is preparing for a technical class. In the past some of the course has proven confusing. The instructor wants to be able to cover all concepts so there is no confusion. Which of the following might the instructor do to BEST provide clarity for the learners?
An instructor is conducting a review of written instructions and is aware that the preferred learning style of one of the learners is kinesthetic. Which of the following is the BEST choice for the instructor?
To illustrate a point, the trainer uses a joke that the class does not understand. Which of the following should the trainer do next?
A learner responds incorrectly to an instructor's question. Which of the following is the BEST response?
An instructor is beginning a course and wants to measure the level of expertise of the learners. Which of the following is the BEST method for measuring the level of understanding over the course material?
An instructor is facilitating a week long course. It has become clear to the instructor that the majority of the learners lack motivation, evident by their lack of effort and willingness to contribute when prompted. Which of the following would BEST provide the learners assistance to achieve success? (Select TWO).
Learners are MOST likely to learn a skill successfully when a topic is presented:
Which of the following is the BEST example of a probing questioning?
An instructor is teaching a week long class in a highly technical subject area specific to the contracting company. On the second day, three-fourths of the class is confused. Which of the following is the MOST effective plan for the third day?
An instructor is preparing a virtual classroom session covering a computer application. The learners will all be on high bandwidth connections. Which of the following is the BEST method of displaying the application?
When delivering lecture in a virtual classroom environment, an instructor should:
The learners in a class have limited knowledge and experience with the material being presented. The instructor wants to ensure the learners are paying close attention. Which of the following will accomplish this task?
A learner asks a question about material that has been thoroughly covered. The instructor believes that the learner generally understands the material. Which of the following would be the BEST action for the instructor to take?
A learner seems to understand the material yet still has a question concerning it. Which of the following actions will BEST facilitate the learner?
An internal instructor is completing a review of the first draft of a new sales course. The instructor notices that participants will be asked to implement new job responsibilities as part of the course. The instructor also knows that this change has not been announced, and is not aware of any plans for the announcement. Which of the following is the BEST course of action for the instructor to take?
An instructor is delivering a course session that has a large amount of content and the allotted delivery time is short. Which of the following question types is BEST for this situation?
An instructor wants to begin their class in a positive manner. Which of the following would accomplish this?
A few learners are eager to volunteer when questions are asked of the group; however, these learners consistently provide incorrect answers. Which of the following would be the BEST action for the instructor to follow in this situation?
An instructor is delivering a distance learning class and the instructor is informed that some of the student's computers do not have sound cards. Which of the following should the instructor do?
The instructor noticed that a discussion was getting oft track and out of control. Which of the following question types can help the instructor gain control of the discussion?
The MOST effective way for an instructor to demonstrate active listening is to:
An instructor is teaching a one week web design class. On the first, day many of the learners asks the instructor questions pertaining to the material that the instructor is not familiar with. The instructor tells them the answers will be provided the next day. The second day of the class the learners bring up more questions about the material and ask about yesterday's questions. The instructor does not have the answers and the learners lose confidence in the instructor's expertise in the subject. Which of the following BEST describes what the instructor could have done to better control this situation?
An instructor is preparing to teach a class that requires a component break down demonstration. After arriving, the instructor is told by the client that this class will be taught as lecture only. Who is responsible for preventing this type of conflict in the future?
While teaching a class two learners are constantly having difficulties with the material, and ask the instructor questions after every lecture. They are always the last two to finish any exercises. Many of the learners start noticing how frustrated the instructor is getting with the two learners, and comment on how the instructor's gestures are negative towards the two learners. Which of the following describes the correct non-verbal communication that the instructor should have in this situation?
An instructor realizes that a learner is confused about the information based upon a question the learner asks. Which of the following should the instructor do to address this issue?
An instructor is use to instructing experienced individuals. The instructor is delivering a class to a group of entry level learners. Which of the following will the instructor need to adjust for this specific group of learners?
With a class of visual learners, which of the following methods is BEST to keep the learners involved? (Select TWO).
The MAIN reason for conducting end-of-course assessments is to:
At the beginning of a course, an instructor suspects that a student has not grasped the information covered in a prerequisite course. Which of the following should the instructor do?
A learner has repeatedly taken different computer components and assembled them into a working computer, each time in front of the instructor. However, the student cannot pass the written examination on the subject. Which of the following would be the BEST action by the instructor?
A company wants to develop a training course that will help develop job skills as well as broaden the knowledge of their employees. The instructor has developed the training course and has already begun teaching. Which of the following would be the BEST method for the instructor to evaluate the learners? (Select TWO).
Prior to delivering a course, a trainer should consider which of the following? (Select TWO).
A student asks an off-topic open-ended question. Which of the following would be the BEST response?
A business curriculum that begins with a web-based learning module, followed by traveling to the corporate training center for classroom instruction, and a final instructor-led review via online conference is BEST defined as:
Which of the following is MOST appropriate for a trainer to use to regain students' focus?
A trainer should solicit the MOST evaluations from the learners by:
Which of the following instructional delivery methods will assist in easing the learners’ comfort level during participatory activities? (Select TWO).
Which of the following delivery methods should be used sparingly?
Which of the following indicates how a trainer can BEST utilize feedback received from participant evaluations?
In each asynchronous learning session, the trainer needs to:
A learner asks a trainer a question about a topic area that is related to the course. The trainer has no knowledge on the topic area. Which of the following are the BEST ways to respond to the question? (Select TWO).
A trainer has just covered material where the learners have a reasonable and expected understanding. A learner then asks a question relevant to the material covered. Which of the following is the BEST action for the instructorto take?
An instructor is leading a class that has multiple purposes in the industry. The learners come from different disciplines and technical backgrounds. Which of the following will BEST assist the instructor in conducting a successfulcourse?
Which of the following will help eliminate distractions caused by the presenter?
Which of the following represents why an instructor should include elements of themselves within the presentations and printed materials?
A university offers classes that meet for four hours once each week for 16 weeks. Which of the following should the instructor do to keep students motivated each week?
Which of the following should a virtual trainer do during a synchronous training session if students report excessive noise?
Which of the following environments would be BEST for a working adult learner who wishes to learn more about technology?
An instructor is preparing to teach a course at an organization. The course has a lot of slides, but the instructor has been told that there will be no overhead projector available. Which of the following would be the BEST way to proceed?
A student contacts an online instructor with news that the student’s house burned down the previous night. The instructor wants to show compassion while encouraging the student. Which of the following are appropriate responses to the student? (Select TWO).
When beginning a training session the trainer should:
An online instructor has received several emails from students who are asking the same question regarding an assignment. The online instructor would like to turn this into a learning opportunity. Which of the following options would BEST suit the instructor’s purpose?
A student has been struggling with a lengthy topic. Which of the following is the BEST way to encourage the student?
A slide presentation is heavy in details for a hands-on, mechanical setup for the launch of a new product. The MOST effective support resource is:
At the start of the second day of a two-day class, the BEST way to begin the session is to:
The same student is responding to each question with a raised hand. The instructor is pleased about the student’s motivation but wants to give other students who have raised hands a chance to respond. Which of the following is the BEST action for the instructor to take?
A trainer begins every new class with a short humorous anecdote and introductions, and then immediately begins teaching the material. Which of the following should be added to the beginning of the course to set a more effective tone for the course?
While preparing to teach a lesson, the instructor notices a section with a complicated series of steps. Which of the following will supplement the lesson BEST?
Before and after class, an instructor hears murmurs from students that the course is boring. Which of the following changes can the instructor make to motivate students?
After teaching a lesson with many sequential steps, a student is having trouble grasping the material. The student has been identified as a tactile learner. Which of the following would BEST benefit the student?
Which of the following is an advantage to using the probing question type?
While delivering a course, the trainer notices that the examples included with the pre-written material are less than adequate. Which of the following would be the MOST appropriate action for the trainer to take?
Which of the following is a disadvantage of using handouts?
Which of the following would allow an instructor to motivate students to learn a complex topic?
By the first break in a mandatory course, the students’ non-verbal communication demonstrates a lack of connection with the subject matter. The instructor can then:
Last week, a trainer completed lecturing on a topic. This week, a learner asks a question related to last week's topic. Which of the following techniques should be used when attempting to encourage learners to answer questions themselves?
An instructor is lecturing a class shortly after lunch. Learners are starting to appear restless and are paying less attention to the instructor. Which of the following is the BEST action for the instructor to take?
A trainer is in the middle of making a point with difficult material when a learner asks a question that is slightly off-topic. Which of the following is the BEST course of action for the trainer to take?
The MOST effective technique for encouraging learners to interact and share ideas, while attaining the objectives of the course and developing learner confidence, is to facilitate a(n):
Which of the following exam types is BEST for objective grading?
A learner profiles as a traditional learner, but interactions with the instructor are very important to the learner to ensure that their specific learning needs are addressed. Which of the following delivery methods would be BEST for this learner?
An instructor is ending a training course and has covered all the material. The instructor has just conducted a final summary of the material. Which of the following should the instructor do NEXT?
A trainer gave a one-hour, continuous lecture on a technical topic to a diverse audience. Many learners were lost and therefore became disgruntled and uninterested. The BEST approach for delivering the content would have been to:
An analogy in a classroom setting is the:
A trainer happens to notice throughout a session that one learner is getting assistance from another learner on all of the assignments. Which of the following would be the BEST approach to diffuse this behavior?
An instructor has asked the learners to perform a task. If they successfully complete the task they have demonstrated:
Which of the following questions is more likely to require students to think through the answer?
During a lecture an instructor constantly paces about the room making noise with a set of keys. Which of the following skills has the instructor failed to demonstrate?
On the first day of a course, the trainer realizes that a friend is taking the course. Which of the following actions should the trainer take?
A trainer becomes aware that the students appear to be laughing quietly during the presentation of serious technical material. Which of the following actions should the trainer take?
An instructor is teaching a class and is constantly getting interrupted by a learner that is familiar with the subject. The learner's interruptions are starting to affect the class's ability to learn. Which of the following would be the FIRST action that the instructor could take to resolve the issue?
An instructor delivers a complex topic and notices that most of the class is continuously falling behind during exercises. Which of the following is the BEST way to prevent this situation?
While teaching a course online the instructor tells all learners to work through the material as a group. During the second day of the class the instructor recognizes that a learner is moving into the next online course unit early and then doing them incorrectly. Which of the following should the instructor do to control the pace of the learner?
A trainer uses a humorous anecdote that they often use at a certain point in the material. After telling the story, the trainer senses a change in facial expression and body language from one student. Which of the following isthe MOST appropriate action for the trainer to take?
A contract trainer is hired to deliver a business writing class for an accounting department of a large organization. The terminal objective for the class is to decrease the amount of time workers spend writing the annual report.Which of the following shows how the trainer might BEST measure the group's improvement?
During a synchronous class, a participant is presenting when the participant's dog begins to bark. Which of the following should the instructor do to BEST eliminate the distraction?