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CompTIA 220-1101 CompTIA A+ Certification Exam: Core 1 Exam Practice Test

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Total 741 questions

CompTIA A+ Certification Exam: Core 1 Questions and Answers

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Question 1

A user has decided to build a new computer with parts purchased from a popular online vendor The user has referenced online resources to assemble the unit. However, when the user presses the power button, the new computer does not load the operating system's installer. Instead, the onboard speaker beeps and immediately reports an issue on the screen. Which of the following is the MOST likely issue with the new build?

Options:

A.

The user did not plug in the processor's fan.

B.

The user did not apply thermal paste to the CPU.

C.

The user did not seat the GPU correctly.

D.

The user did not install the power supply.

Question 2

Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes?

Options:

A.

Load balancer

B.

Bridge

C.

Proxy server

D.

Switch

E.

Firewall

Question 3

A technician is adding one more line at the demarcation point. Which of the following tools would be MOST useful to accomplish this task?

Options:

A.

Toner

B.

Punchdown

C.

Network tap

D.

Crimper

Question 4

A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port. Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?

Options:

A.

HDMI

B.

Bluetooth

C.

USB

D.

Lightning

Question 5

A user is researching hard drives to upgrade a PC and has decided to purchase a NVMe drive. Which of the following Should the user confirm are available on the PC before making the purchase? (Select TWO).

Options:

A.

SATA

B.

M.2

C.

PCIe

D.

SAS

E.

SCSI

F.

DRAM

Question 6

A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue?

Options:

A.

Upgrade the Ethernet cable to the latest specification.

B.

Replace the phone.

C.

Install a PoE injector.

D.

Change ports on the switch.

Question 7

An end user discovered that the touch-screen features on a Windows device have stopped working. Which of the following should a technician check?

Options:

A.

Performance monitor

B.

Tablet/PC settings

C.

System configuration

D.

Display settings

Question 8

Which of the following are default ports for HTTP and HTTPS traffic? (Select TWO).

Options:

A.

23

B.

25

C.

80

D.

143

E.

389

F.

443

Question 9

Which of the following network types would be used in a server room to connect virtual servers lo high-speed storage?

Options:

A.

WAN

B.

PAN

C.

MAN

D.

SAN

Question 10

A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational.

Which of the following steps should the technician complete NEXT?

Options:

A.

Reinstall the operating system.

B.

Configure a new RAID array.

C.

Report the status of the drive and close the ticket.

D.

Consider another possible cause of the issue.

E.

Restore the latest backup of the system.

Question 11

The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed. Which of the following is the BEST cloud deployment model for this request?

Options:

A.

Community

B.

Hybrid

C.

Public

D.

Private

Question 12

A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?

Options:

A.

Inquire about environmental or infrastructure changes.

B.

Conduct external or internal research based on symptoms.

C.

Establish a plan of action to resolve the problem and implement the solution.

D.

Document the findings, actions, and outcomes.

Question 13

A network technician has been tasked with creating a patch cable. The RJ45 connectors will not slay attached to the cable. Which of the following tools Is needed to fix this Issue?

Options:

A.

Cable tester

B.

Crimper

C.

Punchdown tool

D.

Loopback plug

Question 14

A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server's retention policy was updated shortly before users first noticed the issue. Which of the following should the systems

administrator do NEXT to resolve the email issue?

Options:

A.

Escalate the ticket to a higher level to resolve the email server issue.

B.

Test a theory to determine the cause of the email server issue.

C.

Establish a theory of probable cause for the email server issue.

D.

Create a plan of action to resolve the email server issue.

Question 15

A technician is troubleshooting a smartphone that has a large dark area on the screen. The screen has no damage to Indicate that It is cracked. Which of the following BEST describes why a blot Is on the screen?

Options:

A.

Digitizer damage

B.

Improper charging

C.

Ambient light sensor damage

D.

Liquid damage

Question 16

Which of the following is the MAXIMUM power PoE+ provides?

Options:

A.

15.4W

B.

30W

C.

60W

D.

95W

Question 17

A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?

Options:

A.

Checking that the ringer volume on the device is high enough to be audible

B.

Ensuring the corporate password is saved correctly in the calendar application

C.

Installing a third-party calendar application and synchronizing it with the corporate calendar

D.

Remotely wiping the mobile device and reinstalling all applications

Question 18

A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings MOST likely needs to be changed on the user's router to enable this functionally?

Options:

A.

DNS server

B.

Port forwarding

C.

Perimeter network

D.

Universal PnP

E.

DHCP server

Question 19

A technician recently discovered me root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users, which of the following actions should the technician perform NEXT?

Options:

A.

Write a knowledge base article in the ticketing software to expedite future Incidents.

B.

Submit a bug report to the developer of the application, along with the steps taken to resolve the Issue.

C.

Work with the developer to proactively collect the application logs to identify future errors of this type.

D.

Send an email communication to the company about the issue and the steps taken to resolve it.

Question 20

A user is unable to access the internet on a PC. A technician examines the PC and runs the following commands:

Which of the following steps in the troubleshooting process does this series of commands represent?

Options:

A.

Establish a theory.

B.

Verify full system functionality.

C.

Establish a plan of action.

D.

Identify the problem.

Question 21

A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?

Options:

A.

Cat 5

B.

Cat 5e

C.

Cat 6

D.

Cat 6a

Question 22

A technician is replacing the RAM on an entry-level server with hot-swappabte components. Which of the following should the technician do NEXT?

Options:

A.

Replace the RAM while the server is at a cool temperature

B.

Replace the RAM while the server is running

C.

Power down the server completely and then replace the RAM

D.

Verify that the OS supports hot swapping the RAM

Question 23

The IT department issued a corporate smartphone to a user, but the user returned the device stating it had connectivity Issues. The user claimed the device functioned on WI-FI but all connectivity to cloud services was lost as soon as the device was taken off site. Which of the following issues was MOST likely affecting the device?

Options:

A.

MDM was never properly set up on the device.

B.

S/MIME certificates were corrupted and needed to be reloaded.

C.

Bluetooth on the device was disabled by mistake.

D.

The device never had a proper SIM card installed.

Question 24

A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician double-checks the bill of materials for the new build and confirms all items have been installed. Which of the following should the technician do NEXT?

Options:

A.

Ensure thermal paste is being used on the CPU.

B.

Check to make sure that any video cards have auxiliary power cabling connected.

C.

Verify the header panel connector is properly connected.

D.

Spot-check that the I/O shield for the motherboard is properly installed.

Question 25

Which of the following is used to implement network security polices for an environment?

Options:

A.

Managed switch

B.

Repeater

C.

Firewall

D.

Gateway

Question 26

A user attempted to install an application on a desktop, and the installation attempt failed. A technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?

Options:

A.

Attempt to reinstall the application.

B.

Verify the system functionality.

C.

Test the functionality of the antivirus.

D.

Complete the final report.

E.

Determine the source of the installation file.

Question 27

Which of the following commonly uses NFC?

Options:

A.

Contactless payments

B.

loT devices

C.

Inventory tracking

D.

Tethering

Question 28

Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?

Options:

A.

802.11a

B.

802.11ac

C.

802.11b

D.

802.11g

Question 29

A technician is troubleshooting a point-of-sale primer that Is printing blank receipts. Which o( the following should the technician do to resolve the Issue?

Options:

A.

Verify the correct type of paper is loaded.

B.

Install the latest print driver.

C.

Check to see if the default printer has been changed.

D.

Ensure the printer is connected to power.

Question 30

A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?

Options:

A.

Test the RAM in different slots, one at a time.

B.

Remove and test the power supply.

C.

Replace the motherboard.

D.

Change the CMOS battery.

Question 31

A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satisfies this requirement?

Options:

A.

mSATASSD

B.

M.2NVMeSSD

C.

2.5SATASSD

D.

2.5SASHHD

Question 32

A user that works is sales is reporting that the output on each page printed from a laser has duplicate images. Which of the following should be performed FIRST to eliminate the ghost images?

Options:

A.

Change the paper weight setting.

B.

Replace the printer's fuser.

C.

Upgrade the printer firmware.

D.

Clean the toner drums and rollers

Question 33

The IT department at an insurance brokerage needs to acquire laptops that have built-in fingerprint readers in order to create a more secure environment. Which of the following would be the MOST secure way to implement the fingerprint readers?

Options:

A.

Grant all registered employees access to each machine.

B.

Restrict device access to only the user to whom the laptop is assigned.

C.

Limit device access to departments and guest users.

D.

Give each team member a USB drive that bypasses the reader to allow guest users lo log in.

Question 34

A technician is tasked with upgrading a laptop's RAM. Which of the following steps should the technician lake FIRST?

Options:

A.

Confirm that both the current and new memory are from the same brand.

B.

Run a diagnostic test on the current memory.

C.

Verify the memory requirements of the motherboard.

D.

Connect an electrostatic discharge strap.

Question 35

Which of the following network services allows a networked device to always be assigned the same IP address based on the device's MAC address?

Options:

A.

DHCP

B.

LDAP

C.

UTM

D.

DNS

Question 36

A user reports limited or no connectivity on a laptop. A technician runs ipconf ig /all with the following result:

Which of the following is the MOST likely cause of this issue?

Options:

A.

DHCP failure

B.

ARP cache

C.

DNS resolution

D.

Duplicate IP address

Question 37

Which of the following cables replaced the Apple 30-pin connector and is also reversible?

Options:

A.

USB-C

B.

Lightning

C.

miniUSB

D.

DisplayPort

Question 38

The help desk received a ticket regarding Issues with a laser printer. The printer has had repairs previously for scanning Issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced lo resolve this Issue?

Options:

A.

Fuser

B.

Waste container

C.

Roller

D.

Toner

Question 39

Vertical streaks are appearing on the output of a laser printer. Which of the following items is the MOST likely cause?

Options:

A.

Roller

B.

Drum

C.

Transfer belt

D.

Ribbon

Question 40

A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors. Which of the following accessories should the systems administrator deploy to BEST meet the new user's needs?

Options:

A.

Poe switch

B.

USB-C hub with power delivery

C.

Docking station with DisplayPort

D.

KVM switch with audio

Question 41

A technician is adding one more line at the demarcation point. Which of the following tools would be MOST useful to accomplish this task?

Options:

A.

Toner

B.

Punchdown

C.

Network tap

D.

Crimper

Question 42

A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Select THREE).

Options:

A.

Using the device as a Wi-Fi hotspot

B.

A cracked screen

C.

A failing battery

D.

Less than 15% free storage space on the phone

E.

Privileged control

F.

Recurring prompts to install OS updates

G.

Granting too many application camera permissions

Question 43

A technician is preparing to set up a gaming computer with the following components:

    Discrete, high-end graphics card

    Video capture card

    High-end processor

    Multiple hard drives

    USB 3.0 hub

    Sound card

Which of the following options is the MOST important for the technician to consider before building the gaming computer?

Options:

A.

Redundant power supply

B.

Modular power supply

C.

20-pin vs. 24-pin power adapter

D.

Power supply wattage rating

Question 44

A company wants to give third-party developers access to the corporate network through desktop environments that the company can control. Which of the following can BEST achieve these requirements?

Options:

A.

Sandbox

B.

VDI

C.

Private cloud

D.

Saas

Question 45

A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution?

Options:

A.

Adjusting the lens

B.

Changing the filter

C.

Replacing the video cable

D.

Reseating the lamp

Question 46

A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement?

Options:

A.

Thumbprint/retinal scan

B.

Password/password

C.

Password/thumbprint

D.

Password/PIN

Question 47

A remote user reports connectivity issues with the local internet provider. Even after a technician reboots the modem supplied by the ISP. the issue persists. Which of the following would BEST establish the connection in minimal time?

Options:

A.

Radio frequency ISP

B.

Neighbor's Wi-Fi

C.

Mobile hotspot

D.

Fiber optic

Question 48

A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?

Options:

A.

Determine the next steps to resolve the issue and document it.

B.

Design a plan of action to resolve the issue and implement the solution.

C.

Document the findings, actions, and outcomes.

D.

Establish a theory of probable cause, researching internally or externally as needed.

Question 49

Which of the following would an administrator use to migrate virtual machines from on premises to the cloud?

Options:

A.

laaS

B.

SaaS

C.

DBaaS

D.

DRaaS

Question 50

A user reports that printed receipts have black smudges over the entire image. The text is still present but is very dark and sometimes illegible. Which of the following are the MOST likely cause and solution for the printer issue?

Options:

A.

The ribbon is jammed and is rubbing on the paper. Clear the bad ribbon and feed it through properly.

B.

The printhead is too hot. Adjust the temperature down and retry printing.

C.

The printer is loaded with the wrong type of paper. Replace the receipt paper with carbon paper.

D.

The blue ink cartridge was loaded with black ink. Put in the correct ink and clean the printhead.

Question 51

Which of the following describes the main difference between T568A and T568B cabling standards?

Options:

A.

The T568B data transfer rate is higher than T568A.

B.

The green and the orange cables are interchanged.

C.

T568A is used in blue cables, and T568B is used in green cables.

D.

The standards use different cable connectors.

Question 52

A user brings an older laptop to the help desk and reports issues with the keyboard. Upon inspection, the technician does not see any external damage but notices that many keystrokes da not register in a word processor. The laptop works fine when the technician tests it with an external keyboard. Which of the following actions would MOST likely resolve the issue?

Options:

A.

Disable the sticky keys feature.

B.

Clean the keyboard.

C.

Reset the BIOS settings to default.

D.

Charge the laptop.

Question 53

A laptop PC user is reporting issues with the hard drive. A filesystem check shows that all files are accessible and the filesystem is clean. After the check, the PC still issues a hard drive error message. Which of the following is the MOST likely cause of the error?

Options:

A.

S.M.A.R.T failure

B.

IOPS failure

C.

DIMM failure

D.

RAID failure

Question 54

An organization maintains various record types, including health and criminal justice records. Which of the following cloud environments is the organization MOST likely to use to limit the attack surface?

Options:

A.

Public

B.

Hybrid

C.

Community

D.

Private

Question 55

A user acquired a new workstation and is attempting to open multiple targe Excel files simultaneously. The user is not experiencing the expected performance when executing such large requests. Which of the following should a technician do FIRST?

Options:

A.

Increase the swap partition.

B.

Upgrade the CPU in the workstation.

C.

Upgrade the power supply in the workstation.

D.

Upgrade the RAM in the workstation.

Question 56

A company wants to use client-side visualization for application testing. Which of the following configurations would BEST support this goal?

A)

B)

C)

D)

Options:

A.

Option A

B.

Option B

C.

Option C

D.

Option D

Question 57

Which of the following BEST describes the main function of a web server?

Options:

A.

Storing files and controlling user access

B.

Setting up personal mailboxes and calendars

C.

Providing IP addresses and printing services

D.

Hosting home pages and business portals

Question 58

A small office has a wireless network with several access points for roaming laptop use. Users occasionally report that the wireless connection drops or becomes very slow. Users have confirmed that this issue only happens when connected to the office wireless network. Which of the following would MOST likely be the cause?

Options:

A.

Hidden SSID

B.

Device interference

C.

Ethernet port flapping

D.

High ISP latency

Question 59

Which of the following would be BEST reason to use a virtual machine as a sandbox?

Options:

A.

To test new software in a safe environment

B.

To increase the efficient use of computing resources

C.

To run multiple machines on the same hardware

D.

To have dedicated hardware for a single system

Question 60

An online retailer would like to add capacity to support increased sales. Additional servers have been installed. Which of the following should be used to ensure each new server is being properly utilized?

Options:

A.

Virtualization

B.

Clustering

C.

Load balancer

D.

Round-robin DNS

Question 61

A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization's servers or network items. Web pages do not appear to function either. Which of the following is the MOST likely cause of the issue?

Options:

A.

The user's internet connection is down.

B.

The user's domain account is locked out.

C.

The user's switch has stopped working.

D.

The user's IP address needs to be renewed.

Question 62

A user's computer is not receiving a network connection. The technician confirms that the connection seems to be down and looks for the user's port on the patch panel. The port and patch panel are not labeled. Which of the following network tools should the technician use to identify the port?

Options:

A.

Network tap

B.

Punchdown tool

C.

Toner probe

D.

Crimper

Question 63

Which of the following network devices is used to separate broadcast domains?

Options:

A.

Switch

B.

Wireless access point

C.

Router

D.

Hub

Question 64

A computer that contains critical data has not been backed up and will not boot past a S. M. A. R. T, error that indicates imminent hard disk failure. Which of the following actions should the technician take FIRST?

Options:

A.

Run diagnostics on the faulty hard drive using a boot disk

B.

immediately replace the hard drive generating the SMART error

C.

Turn off S. M. A. R. T, monitoring in the computer's BIOS settings

D.

Attempt to boot the operating system in safe mode

Question 65

A technician is configuring a workstation to be used as a VM host. After installing the necessary software, the technician is unable to create any VMs. Which of the following actions should be performed?

Options:

A.

Disable the BIOS password.

B.

Enable TPM.

C.

Enable multithreading.

D.

Enable Fast Startup.

Question 66

A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate, even when using a Gigabit LAN card. While troubleshooting, the technician notices the network cable needs to be replaced. Which of the following cable categories is limiting the transfer speed?

Options:

A.

Cat 5

B.

Cat 5e

C.

Cat 6

D.

Cat 6a

Question 67

A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause?

Options:

A.

Contaminated fuser

B.

Worn rollers

C.

A misfeed

D.

Page orientation

Question 68

Which of the following components enables the input on a mobile device's touch screen?

Options:

A.

OLED

B.

Digitizer

C.

Inverter

D.

CMOS sensor

Question 69

An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. Which of the following should be upgraded FIRST?

Options:

A.

SSD

B.

CPU

C.

HDD

D.

RAM

Question 70

Which of the following would MOST likely be used to obtain electronic images of a large number of printed documents?

Options:

A.

NFC device

B.

ADF/flatbed scanner

C.

Camera/webcam

D.

QR scanner

Question 71

Recently, an organization received a number of spam emails that passed through the spam gateway. The emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue?

Options:

A.

Updating the keyword filtering

B.

Editing the sender policy framework

C.

Contacting the gateway vendor

D.

Verifying DMARC is enabled

Question 72

Laura, a customer, has instructed you to configure her home office wireless access point.

She plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible.

Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks.

She requests that the default settings be changed to the following.

Wireless Name: HomeWiFi

Shared Key: CompTIA

Router Password: Secure$1

Finally, Laura wants to ensure that only her laptop and Smartphone can connect to the network.

Laptop: IP Address 192.168.1.100

Hardware Address: 00:0A:BF:03:C4:54

Smartphone: IP Address 192.168.1.101

Hardware Address: 09:2C:D0:22:3F:11

INSTRUCTIONS

Configure Laura’s wireless network using the network adapter window.

If at any time you would like to bring back the initial state of the situation, please click the Reset All button.

Options:

Question 73

Which of the following technologies can allow multiple networks to traverse a switch?

Options:

A.

VLAN

B.

VRRP

C.

VPN

D.

DHCP

Question 74

A technician goes to a classroom to troubleshoot a projector that occasionally powers off. The technician recreates the issue and notices the projector will not power back on until approximately 15 minutes have passed. After 15 minutes of being powered on. the projector shuts off again. Which of the following should the technician perform NEXT to resolve the issue?

Options:

A.

Clean the filter.

B.

Adjust the standby timeout.

C.

Check the power cable connection.

D.

Replace the bulb.

Question 75

A user reports that a PC occasionally falls to boot. The user reboots the PC. but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST?

Options:

A.

Try to extract data.

B.

Reseat the RAM modules.

C.

Inspect the fan.

D.

Check the CD tray.

Question 76

A user working in the field reported the GPS stopped working on a phone. The user’s older, in-car GPS continued to function. Later, the user reported that the phone’s GPS started working again. Which of the following MOST likely caused the phone’s GPS to fail?

Options:

A.

The cell phone was in conservation mode

B.

The cell phone had lost service to the earner

C.

The eel phone received a firmware update

D.

The cell phone had overheated

Question 77

A user connects a smartphone to a laptop. Which of the following types of networks has the user created?

Options:

A.

PAN

B.

MAN

C.

WLAN

D.

LAN

Question 78

A user on a SOHO network is unable to watch online videos, even at 240 pixels. The technician runs ipconfig from the user's computer and records the following:

The technician then connects a test laptop to the router via the user's Cat 5 cable and records the following information:

Which of the following is MOST likely causing the user's issue?

Options:

A.

Incorrect IP address

B.

Faulty NIC

C.

Misconfigured default gateway

D.

Bad network cable

Question 79

Which of the following standards supports MIMO technology?

Options:

A.

802.11a

B.

802.11b

C.

802.11g

D.

802.11n

Question 80

An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need?

Options:

A.

Tethering to a corporate-owned laptop

B.

WPA2-Enterpise wireless

C.

Corporate enterprise email

D.

Mobile device management

Question 81

A developer is requesting permission to utilize client-side visualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the BEST solution for the developer?

Options:

A.

Cross-platform functionality

B.

Software compatibility

C.

Test case development

D.

Sandbox environment

Question 82

A field technician has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not working as well. Which of the following technologies is the site MOST likely using?

Options:

A.

Fiber

B.

Cable

C.

DSL

D.

Satellite

Question 83

A network administrator was notified that laptop users are unable to access or ping any network resources on the corporate network. Which of the following should the network administrator check FIRST?

Options:

A.

DHCP

B.

AAA

C.

DNS

D.

ARP

Question 84

A technician installed new firmware on the company's laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?

Options:

A.

Change the language settings on the printers

B.

Reboot all the machines having the issues

C.

Reboot all the printers.

D.

Install an updated printer driver on the print server

Question 85

A technician is setting up a new desktop computer and will be installing the hard drive directly on the motherboard without using cables to connect it. Which of the following will the technician be installing?

Options:

A.

Thunderbolt

B.

eSATA

C.

M.2

D.

SCSI

Question 86

A laptop's external webcam software is running, but it shows no image or video. Which of the following should a technician perform FIRST?

Options:

A.

Research new webcam firmware.

B.

Restart the computer and run system diagnostics.

C.

Reseat the webcam.

D.

Reinstall the webcam software and drivers.

Question 87

A user reboots a machine. On rebooting, the user hears one beep, and then an error message is displayed. Which of the following are MOST likely causing this issue? (Select TWO).

Options:

A.

RAM module

B.

Graphics card

C.

CPU

D.

Boot order

E.

USB flash drive

F.

Power supply

Question 88

A Microsoft Windows user is preparing to work in another country and needs to comply with corporate policy for data protection when copying files to portable media. Which of the following solutions would MOST likely satisfy this requirement?

Options:

A.

A USB 3.1 flash drive with BitLocker to Go installed

B.

An SD memory card with NTFS

C.

An xD memory card with ext3

D.

A portable hard drive with FAT32

Question 89

A user failed to gain access to a building's entrance after security measures at the entrance were upgraded last week. The company implemented the 13.56MHz frequency short band, and users can now utilize their mobile devices to authenticate. Which of the following has to be enabled for the mobile device to authenticate?

Options:

A.

Bluetooth

B.

Biometrics

C.

NFC

D.

PIN

Question 90

A company just bought a printer capable of automatically printing on both sides of the paper After installation, however, the technician can only print on both sides of the paper manually. Which of the following should the technician do to fix the issue?

Options:

A.

Install the most recent firmware upgrade available for the printer.

B.

Contact the vendor for a hardware replacement.

C.

Reinstall the printer software and drivers, and then restart the printer.

D.

Read the installation manual and configure duplex settings.

Question 91

Which of the following cloud models exclusively utilizes a local data center?

Options:

A.

Private

B.

Public

C.

Hybrid

D.

Community

Question 92

The printer in a main office repeatedly jams. Which of the following tasks should a support technician do to solve the issue?

Options:

A.

Apply a maintenance kit.

B.

Replace toner or ink cartridges.

C.

Install a new ribbon.

D.

Change the printhead.

Question 93

A computer technician is investigating issues with a user's workstation. The user reports the following:

•Loading the operating system takes much longer than usual

•Clicking sounds are coming from inside the workstation

Which of the following is the most likely cause of the issue?

Options:

A.

The CPU is overheating.

B.

The system fans are damaged.

C.

The hard drive is failing.

D.

The MBR has been wiped.

Question 94

After replacing a hot-swappable hard drive in a RAID 5 array, a technician notices decreased disk performance for approximately 12 hours. Which of the following is the most likely cause of

the performance issue?

Options:

A.

Losing a drive caused data loss.

B.

Data is being written to the new drive.

C.

The array is repairing corrupt data sectors.

D.

Another drive has gone offline.

Question 95

After a technician updated the wireless APs to 5GHz, users report they have degraded Wi-Fi performance. The technician tests for interference but finds none. Which of the following should the technician do next?

Options:

A.

Select a different channel.

B.

Switch the Wi-Fi back to the 2.4GHz frequency.

C.

Upgrade the wireless drivers on the users' devices.

D.

Add more access points for better coverage.

Question 96

A technician is upgrading memory on a laptop that is experiencing performance issues. Which of the following RAM types should most likely be specified for installation?

Options:

A.

ECCDIMMDDR5

B.

High latency DDR5

C.

Registered DIMM DDR5

D.

SODIMM DDR5

Question 97

A technician needs to update a web server's IPv4 address in a DNS server. Which of the following records should the technician update?

Options:

A.

AAAA

B.

MX

C.

CNAME

D.

A

Question 98

A company needs to secure remote user data with minimal interaction. Which of the following should the company do?

Options:

A.

Configure self-encryptinghardware.

B.

Update firewall rule sets.

C.

Enable BIOS passwords.

D.

Remove physical ROM drives.

Question 99

A third-party contractor recently installed a new switch, router, and cabling for a small

corporate office. After the installation, users started experiencing issues connecting to

resources over the network.

INSTRUCTIONS

Click on each PC and server to review outputs. From the remediation section on

the right, select an issue and solution for each device.

Options:

Question 100

A technician is troubleshooting a thermal receipt printer that will not print. Which of the following should the technician do first to restore functionality?

Options:

A.

Update the printer driver on the computer.

B.

Replace the thermal printhead.

C.

Make sure the thermal head is heating up.

D.

Flip the paper roll orientation.

Question 101

A user wants to create a VM on a computer. Which of the following should the user check first?

Options:

A.

Installed RAM amount

B.

Hard drive space

C.

BIOS CPU settings

D.

Graphics card compatibility

Question 102

A technician is setting up a new workstation at a customer's office. The office network has one public IP address and utilizes NAT for the internal network. In addition, DHCP is not used, so

all IP addresses are manually provisioned. Which of the following IP addresses should the technician assign to the workstation?

Options:

A.

172.15.65.10

B.

175.16.20.3

C.

192.168.1.56

D.

193.167.35.4

Question 103

An employee is on a business trip and needs to upload daily conferences and meetings to the company's intranet. The uploading process is successful but was faster in the past. Which of the following is the most likely reason for the slowdown?

Options:

A.

Wireless is turned off.

B.

5G is disabled.

C.

Roaming is turned on.

D.

Data is being throttled.

Question 104

A user in a home office is unable to connect to the internet. A technician asks the user to run the ipconfig command. Which of the following first octets immediately suggests an issue with the IP address?

Options:

A.

10

B.

169

C.

172

D.

192

Question 105

While configuring a new network printer, a technician observes that the router cannot use a specific static IP address due to security restrictions. Which of the following should the technician use to ensure the printer always gets the same IP address even if the router is restarted?

Options:

A.

Reservation

B.

Scope

C.

Lease

D.

Exclusion

Question 106

A technician is troubleshooting a laptop that sometimes fails to charge. The technician has already tested the power adapter and determined the connection is good. Which of the following is the most likely cause of the issue?

Options:

A.

Defective DC jack

B.

Failing cooling fan

C.

Bad memory

D.

Overheating CPU

Question 107

A company gives users microSD cards to install on smartphones so users can store pictures that will be used on the website. After installing the cards, users report only being able to save a small number of pictures on the microSD cards before running out of space. Which of the following is the most likely issue?

Options:

A.

ThemicroSD cards were not properly formatted before being installed.

B.

ThemicroSD cards are not compatible with the smartphones.

C.

ThemicroSD cards are not capable of UHD storage.

D.

ThemicroSD cards were not selected for camera storage.

Question 108

When a user tries to print a document on a laser printer, vertical lines appear on the printout. Which of the following should the technician replace?

Options:

A.

Mirror

B.

Fuser

C.

Drum

D.

Toner

Question 109

An IT specialist sets up a wireless router in a SOHO environment. Afterwards, several devices cannot access the internet and are assigned IP addresses starting with 169.254. Which of the following is the best action to resolve this issue?

Options:

A.

Reboot the wireless router.

B.

Shorten the lease time.

C.

Use static IP addresses.

D.

Increase the DHCP pool size.

Question 110

A technician is upgrading a user’s laptop from an HDD to an SSD. The user's laptop only has a single bay for a hard drive. Which of the following characteristics of the SSD is the most important in this scenario?

Options:

A.

Partition type

B.

Storage size

C.

Form factor

D.

Transfer speed

Question 111

Every time a user submits a print job, the user receives an error from the printer requesting A4 paper. No other users in the office are having printing issues. Which of the following is the best way to address the user's issue?

Options:

A.

Reinstall the printer driver on the user's computer.

B.

Print to a different printer in the office.

C.

Set the printer defaults in the Control Panel to print to letter-sized paper.

D.

Have the user check the page size on every print job.

Question 112

Which of the following protocols can be used to securely access a remote network to troubleshoot various devices?

Options:

A.

FTP

B.

RDP

C.

SSH

D.

TFTP

Question 113

A technician needs to adjust the VLAN to allow users in the sales department to access the marketing department's network resources. Which of the following should the technician configure?

Options:

A.

Network card

B.

Patch panel

C.

Switch

D.

Server

E.

Hub

Question 114

A user states that when docking a laptop, network drives are lost. However, when working wirelessly, network drives are present. While troubleshooting, a technician does not see any recent infrastructure changes and thinks the laptop has a bad network card. The technician orders a new laptop for the user and closes the ticket documenting the new laptop. After receiving the new laptop, the user still cannot access network drives when docked. Which of the following steps did the technician skip?

Options:

A.

Document findings, actions, and outcomes.

B.

Establish a theory of probably cause.

C.

Test the theory to determine cause.

D.

Establish a plan of action.

Question 115

A technician builds a custom computer for a customer, installing a high-end video card that draws 550W at maximum load. After a day of using the computer, the customer notices video loss and a burning smell. Which of the following should the technician troubleshoot first?

Options:

A.

Video card seating in the PCIe slot

B.

RAM overclock configuration in the BIOS

C.

ATX 3.0 16-pin connector

D.

Chassis fan-speed settings

Question 116

After an IT department implements SSL redirection, users report being unable to access a random number generator opened within a web browser. Which of the following should a technician do first to troubleshoot this issue?

Options:

A.

Ensure that the computer supports secure socket communication.

B.

Report the affected user accounts to the IT department.

C.

Reset the web browser cache.

D.

Check to see whether the website is HTTPS enabled.

Question 117

Some keys on a user's laptop keyboard are sticking. Which of the following should the user use to clean the laptop keyboard?

Options:

A.

Antistatic cloth

B.

Compressed air

C.

Cleaning wipe

D.

Soap and water

Question 118

A company wants to get the fastest network speeds possible between nearby locations. If all technologies are available, which of the following connection types should the company use?

Options:

A.

Fiber

B.

DSL

C.

Satellite

D.

Coaxial

Question 119

A user purchased a retail router and would like to set up a private network. Which of the following network address ranges should the user configure?

Options:

A.

170.50.0.0 to 170.50.255.255

B.

172.16.0.0 to 172.31.255.255

C.

224.0.0.0 to 224.255.255.255

D.

239.0.0.0 to 239.255.255.255

Question 120

Which of the following network devices is needed to direct packets to networks outside of the LAN?

Options:

A.

Hub

B.

Switch

C.

Router

D.

Bridge

Question 121

A technician needs to configure a multifunction printer that will be used to scan highly confidential data, which must be securely distributed to a select group of executives. Which of the following options is the most secure way to accomplish this task?

Options:

A.

Set up the device to email the documentsto a group address.

B.

Make copies of the documents and have an office administrator manually distribute them.

C.

Implement badge access on the printer.

D.

Configure scanning to an SMB share withexecutive access.

Question 122

A technician needs to figure out why a laser printer is intermittently not feeding paper to print. The technician verifies the issue by running several copy-and-print tests. Which of the following should the technician do next?

Options:

A.

Update the printer drivers.

B.

Select the correct paper size.

C.

Clean the pickup rollers.

D.

Replace the toner cartridge.

Question 123

A user reports that a PC occasionally fails to start. The user restarts the PC, but the performance is degrading. The technician hears a strange repetitive ticking noise coming from the PC. Which of the following should the technician do first?

Options:

A.

Try to extract data

B.

Reseat the RAM modules

C.

Inspect the fan

D.

Check the CD tray

Question 124

Some users are unable to access resources on the file server. A technician reviews the server network information and finds the following settings:

Which of the following is the most likely explanation?

Options:

A.

Applicable ports have been closed during routine hardening.

B.

Server gateway settings are incorrect.

C.

The server lost power during a recent storm and did not resume operation.

D.

The route was removed from the border router.

Question 125

A technician needs to assign an IP address to a Windows PC, but a network connection is unavailable. Which of the following tools would be best for the technician to use?

Options:

A.

DHCP

B.

TFTP

C.

APIPA

D.

DNS

Question 126

Which of the following should a technician use in DNS to map a device to an IPv6 address?

Options:

A.

A

B.

CNAME

C.

AAAA

D.

MX

Question 127

A technician just decommissioned an on-premises email server. Users are now complaining that scan-to-email is not working. Which of the following actions should the technician most likely take?

Options:

A.

Configure an email relay on an existing server.

B.

Configure a secure, cloud-based email relay.

C.

Bring the old email server back into production.

D.

Configure a new email server from scratch.

Question 128

A company is deploying tablets to all branch offices. The company needs a way to set security settings and configure which applications can be installed on the tablets. Which of the following is the best way for the company to remotely perform these tasks?

Options:

A.

SSH

B.

RDP

C.

VPN

D.

MDM

Question 129

When a user's workstation is turned on, a message displays indicating that the date and time are incorrect. Other computers on the network do not display this message. Which of the following is the most likely cause of this issue?

Options:

A.

The time server is misconfigured.

B.

The BIOS is not updated.

C.

The CMOS battery is discharged.

D.

The CPU is slow.

Question 130

An engineer is building a workstation that requires the following components:

•An ATX motherboard

•A multi-core processor

•A dedicated graphics solution

•A SATA hard drive

•DDR4 memory

Which of the following power supply specifications would meet the workstation criteria?

Options:

A.

12V. 500W output

B.

SFX, 18-pin connector

C.

DC input

D.

Type A socket

Question 131

A company has implemented a policy that allows employees to use personal devices to perform work duties. Which of the following policies should the technician activate to protect company information?

Options:

A.

MFD

B.

MAM

C.

MFA

D.

MDM

Question 132

A user tries to connect a monitor to a laptop to have an additional screen for work, but both screens show the same content. Which of the following should the user do to resolve the issue?

Options:

A.

Use the Add New Hardware assistant to add the monitor and set up the required settings.

B.

Purchase a docking station to connect both the laptop and the monitor.

C.

Configure the Windows tiling feature to display multiple windows.

D.

Go to the Display settings and configure the external monitor as extended.

Question 133

A company needs to print several copies of a multipage document with the least consumption of resources possible. Which of the following settings will best accomplish this task?

Options:

A.

Duplex

B.

Orientation

C.

Tray settings

D.

Quality

Question 134

A technician upgrades a PC with two DIMMs, for a total of 32GB. After installing the two DIMMs, the user notices the OS is reporting only 16GB. Which of the following tasks should the technician perform to resolve the issue in the most rapid, cost-effective way possible?

Options:

A.

Roll back recent system updates.

B.

Reinstall RAM in different slots.

C.

Update the OS to the latest version.

D.

Replace the faulty motherboard.

Question 135

A user's smartphone repeatedly loses the connection to a home Wi-Fi network. The user has already tried restarting the smartphone, rebooting the router, and resetting the smartphone's Wi-Fi network settings. Which of the following should the user do next to resolve the issue?

Options:

A.

Replace the router.

B.

Update the smartphone's OS.

C.

Switch the router to 5GHz.

D.

Check the range of the router.

Question 136

Which of the following components houses the MX record?

Options:

A.

DNS

B.

VLAN

C.

DHCP

D.

SMTP

Question 137

Which of the following components houses the MX record?

Options:

A.

DNS

O B. VLAN

B.

DHCP

C.

SMTP

Question 138

A technician is troubleshooting a laptop that has a blank LCD panel. The technician shines a flashlight into the LCD and sees a faint image. Which of the following BEST describes the issue?

Options:

A.

Defective inverter

B.

Incomplete video driver

C.

Incorrect input source

D.

Burned-out bulb

Question 139

A technician is troubleshooting a classroom projector that shuts down after fifteen minutes of use. Which of the following should the technician do to resolve the issue?

Options:

A.

Replace the video input cable.

B.

Change the bulb.

C.

Clean the air filter.

D.

Swap the power cord.

Question 140

A customer has contacted you about building two new desktops. The first desktop will be a gaming workstation. The customer requirements include:

Playing the newest games at a high frame rate

Fast game load times

Enough storage to have several games installed at once

High-end audio

No concern about cost

Running the current Windows OS

The second workstation will be a family workstation. The requirements include:

Capability for word processing, videoconferencing, and basic web surfing

Minimal cost, as long as it meets the requirements

Running the current Windows OS

Options:

Question 141

A user's desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causing these symptoms?

Options:

A.

CPU fan

B.

Memory

C.

Power supply

D.

Hard drive

Question 142

A desktop support technician receives an escalated ticket regarding a computer that displays the following message upon booting up: The amount of system memory has changed. Which of the following components is failing?

Options:

A.

GPU

B.

HDD

C.

RAM

D.

CPU

Question 143

Using the output below:

Which of the following is the default gateway?

Options:

A.

172.25.1.252

B.

172.25.1.39

C.

172.25.1.4

D.

255.255.255.0

Question 144

An insurance company wants to implement cloud computing and would like a cloud solution in which the infrastructure is shared with businesses in the same industry. Which of the following cloud models BEST addresses the company's need?

Options:

A.

Community

B.

Private

C.

Public

D.

Hybrid

Question 145

An end user needs to upgrade the hard drive on a laptop and wants one that is fast and shock resistant. Which of the following is the BEST option for this end user?

Options:

A.

Hybrid HHD/SSD

B.

5,400rpm HDD

C.

7,200rpm HDD

D.

NVMe SDD

Question 146

Which of the following cloud-computing concepts describes an application that is hosted on the internet but can be used and configured as needed internally per organization?

Options:

A.

Hybrid cloud

B.

Public cloud

C.

laaS

D.

SaaS

E.

PaaS

Question 147

A user reports that a printer is leaving streaks on printed pages. The paper type and the toner have been replaced. Which of the following should the technician check NEXT to resolve the issue?

Options:

A.

System board

B.

Paper tray

C.

Memory

D.

Fuser

Question 148

A technician is installing a USB Wi-Fi card. Which of the following would be the MOST appropriate way for the technician to receive the latest official drivers for the device?

Options:

A.

Download the drivers from the vendor's website.

B.

Allow the OS to install the drivers automatically.

C.

Utilize a third-party. non-OEM driver.

D.

Run the autoinstall CD.

Question 149

A company would like to take advantage of the cost savings of cloud computing by only paying for the resources used. Which of the following will BEST address this need?

Options:

A.

Shared resources

B.

Rapid elasticity

C.

Metered utilization

D.

High availability

Question 150

Which of the following wireless technologies is used by mobile devices to process payments at kiosks?

Options:

A.

Wi-Fi 6

B.

Bluetooth

C.

NFC

D.

RFID

Question 151

Auser is unable to perform contactless payments with a phone. Which of the following functions is MOST likely causing the issue?

Options:

A.

NFC

B.

Hotspot

C.

Bluetooth

D.

USB

Question 152

Which of the following handles touch-screen operation on a mobile device?

Options:

A.

Stylus

B.

Liquid crystal display

C.

Processor

D.

Digitizer

Question 153

Which of the following frequency bands do 802.11b and 802.11g operate in?

Options:

A.

1GHz

B.

2.4GHz

C.

5GHz

D.

6GHz

Question 154

A user is unable to connect a mobile phone while in a car. However, a second mobile Device is able To connect in The same car, WHICH of the Following settings should the user check on the first phone?

Options:

A.

Wi-Fi

B.

Hotspot

C.

Bluetooth

D.

Location

Question 155

A user’s laptop is experiencing severe slowdowns when operating process-intensive tasks. Which of the following memory upgrades is compatible with a laptop?

Options:

A.

DIMM

B.

ECC RAM

C.

Virtual RAM

D.

SODIMM

Question 156

To which of the following should a technician connect individual pairs of a Cat 6 cable in order to provide a connection to a switch?

Options:

A.

Access point

B.

Patch panel

C.

Hub

D.

Firewall

E.

Wall jack

Question 157

A technician connects a new computer to the internet and then opens the wiring closet. Even though all of the wires are terminated, nothing in the wring closet is labeled. Which of the following tools should the technician use to complete the task?

Options:

A.

Cable tester

B.

Loopback plug

C.

Toner probe

D.

Punchdown tool

Question 158

A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take?

Options:

A.

Determine a plan of action to resolve the problem.

B.

Run antivirus software to remove the virus from the computer.

C.

Ask the user about the symptoms the computer is experiencing.

D.

Make a backup of the user's data on an external drive.

Question 159

Every time a user sends a print job, the user must walk over to the printer and press OK before the job will print. The same issue is occurring for multiple users. Which of the following is the MOST likely cause of the issue?

Options:

A.

The wrong network printer queue is being used.

B.

The network printer is on the wrong VLAN.

C.

A The default paper type has been changed.

D.

The print server has outdated print drivers.

Question 160

A video game developer is requesting a new desktop computer with eight sticks of memory. The developer wants the desktop computer to take advantage of all available memory bandwidth without sacrificing performance. Which of the following would be the BEST solution?

Options:

A.

Triple-channel with DDR5 ECC RAM

B.

Quad-channel with DDR4 RAM

C.

Quad-channel with DDR5 SODIMM

D.

Dual-channel with DDR4 RAM

Question 161

A user is having an issue with the touch screen on a mobile device. When the user touches the screen, the intended target is not selected. Which of the following would be the BEST action for a technician to take to resolve the issue?

Options:

A.

Calibrate the touch screen.

B.

Reset the mobile device.

C.

Replace the LED screen.

D.

Update the mobile device.

Question 162

A technician is working with a user to set up scanning. The user requires the scans to be viewable on the network for the entire department. Which of the following settings on the MFP should the technician edit to BEST address the user's request?

Options:

A.

Scan to email

B.

Server message block

C.

Secured prints

D.

Web services

E.

Printer share

Question 163

An IT technician is inspecting the internal components of a desktop computer to assess a suspected power issue with the motherboard. Which of the following connectors should the IT technician inspect further?

Options:

A.

RJ45

B.

Straight tip

C.

DB9

D.

Molex

Question 164

A user wants RAID to be configured on a desktop to allow the fastest speed and maximum storage capacity. Which of the following RAID types should a technician configure to accommodate this request?

Options:

A.

0

B.

1

C.

5

D.

10

Question 165

A user reports a repetitive clicking noise is coming from a personal laptop. A technician notes the laptop's inputs are severely delayed. Which of the following should the technician replace to resolve the issue?

Options:

A.

The memory

B.

The storage device

C.

The integrated keyboard

D.

The battery

Question 166

A user’s Windows computer started running slowly after the installation of a CAD program. The computer has intermittent timeouts and often has to be rebooted to restore functionally. The computer seems to work correctly if the application is not running. Which of the following should the technician do NEXT to help troubleshoot the issue? (Select TWO).

Options:

A.

Replace the video card.

B.

Research the requirements of the application.

C.

Install a new case fun.

D.

Run chkdsk on the HDD.

E.

Check the Event Viewer logs.

F.

Reinstall the application.

Question 167

A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting the technician notices that affected jobs are set for 8.5in x 14in (216mm x 356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT?

Options:

A.

Verify that the printing trays are correctly set.

B.

Swap printer trays until the print jobs complete as expected.

C.

Replace the tray rollers to ensure proper alignment.

D.

Reset the default to use 8.5in x 11in (216mm x 279mm) paper

Question 168

Atechnician is replacing all RJ45 cables in a customer environment. Which of the following are the BEST tools to execute the task? (Select TWO).

Options:

A.

Optical fiber tester

B.

Scissors

C.

Cable tester

D.

Crimper

E.

Coaxial cable

F.

Screwdriver

Question 169

Which of the following is an unsecure remote access protocol?

Options:

A.

SSH

B.

HTTPS

C.

SFTP

D.

Telnet

Question 170

A drive failed on a server that was leveraging a RAID disk configuration. The server administrator would like to rebuild the array so it can withstand a potential multidrive failure in the future. Which of the following RAID configurations will the administrator MOST likely select?

Options:

A.

0

B.

1

C.

5

D.

10

Question 171

A company uses legacy accounting software, and no replacement is available. Which of the following virtualization solutions will the company MOST likely select?

Options:

A.

Network

B.

Storage

C.

Desktop

D.

Sandbox

Question 172

A technician needs to increase the available RAM on a virtual workstation. Which of the following should the technician do?

Options:

A.

Increase the ECC memory timings in the BIOS.

B.

Upgrade to the latest DDR5 modules.

C.

Clear the temporary files on the workstation’s boot drive.

D.

Use a hypervisor to adjust the resource allocation.

Question 173

A technician receives an alert indicating all VMs are down. After some troubleshooting, the technician discovers the network is out of space. To resolve the issue, the technician decides to add more space. Which of the following network types will the technician be working with?

Options:

A.

SCSI

B.

NAC

C.

SAN

D.

WISP

Question 174

A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while traveling?

Options:

A.

Enable the GPS service to ensure accurate location detection.

B.

Update the PRL when getting to a new location.

C.

Configure less location checks using cellular location services,

D.

use the offices' Wi-Fi IP addresses as the geolocation mechanism.

Question 175

An IT manager is evaluating ticket resolution times. While reviewing the data, the manager notices repetitive issues are taking longer than expected to resolve. Which of the following changes should the manager implement to resolve repetitive issues more quickly?

Options:

A.

Require the technicians to spend more time testing theories to determine the root causes of issues.

B.

Require the technicians to verify full system functionality when resolving issues.

C.

Require the technicians to gather more information when speaking with users about issues.

D.

Require the technicians to document the findings, action, and outcomes of issues.

Question 176

A customer brings a phone top a repair shop because it is experiencing extreme slowness and applications are crashing. A technician attempts to install a diagnostic application. but the installation fails. Which of the following should the technician do FIRST to troubleshoot the issue?

Options:

A.

Check the storage space.

B.

Inspect the screen for damage.

C.

Install the latest updates.

D.

Recalibrate the digitizer.

Question 177

A tier one technician has spent the past thirty minutes troubleshooting an Issue With an end user's network connection After a solution was implemented, the end user rebooted the system, tested the Issue, and confirmed the Issue was resolved. Which of the following should the technician do NEXT?

Options:

A.

Document the findings, actions, and solution in the company knowledge base

B.

Advise the user to try the solution before contacting the help desk if the Issue happens again

C.

Establish a theory of probable cause

D.

Escalate the Issue to the tier two support team for resolution.

Question 178

A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device. Which of the following will correct this audio issue?

Options:

A.

Replacing the speakers

B.

Increasing the volume

C.

Enabling the audio device

D.

Updating the driver

Question 179

A user has noticed high CPU temperatures when gaming. The user would like to lower the CPU temperature, and cost is not an issue. Which of the following should the user do to BEST cool the CPU while keeping noise to a minimum?

Options:

A.

Upgrade the thermal paste.

B.

Use a copper heat sink.

C.

Upgrade the CPU fan.

D.

Install liquid cooling.

Question 180

A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take?

Options:

A.

Restart the Videoconference.

B.

Replace the laptop.

C.

Check the audio inputs.

D.

Try another microphone.

Question 181

A user reports that a display is slow to turn on, and the colors are distorted and discolored. Once the display turns on, it appears to have lines going through the image and intermittently goes blank. Which of the following is the most likely cause of the issue?

Options:

A.

Incorrect data source

B.

Incorrect resolution settings

C.

Physical cabling issues

D.

Incorrect refresh rate

E.

Display burn-in

Question 182

A user's laptop keyboard is not working properly. A technician notices that when the keys for special characters are pressed, other characters appear instead. Which of the following should the technician do first to diagnose the issue?

Options:

A.

Check the keyboard layout.

B.

Replace the keyboard.

C.

Update the keyboard drivers.

D.

Change the keyboard language.

Question 183

A technician is troubleshooting a phone with limited internet connectivity. The technician has identified the phone on the Wi-Fi network and confirmed that it responds to pings. However, the phone is still unable to open comptia.org. Which of the following should the technician check next?

Options:

A.

Jailbreak status

B.

DNS servers

C.

Airplane mode

D.

Certificate store

Question 184

A user needs to connect a laptop to the internet while traveling on a train. Which of the following features should be enabled on the user's phone?

Options:

A.

Bluetooth

B.

Near-field communication

C.

Hotspot

D.

Roaming

Question 185

Which of the following is the most likely use case for client-side virtualization for a software developer?

Options:

A.

Increasing the application performance

B.

Enhancing the security of physical machines

C.

Reducing the operational costs

D.

Testing on different operating systems

Question 186

A customer purchased an active touch pen for a tablet PC. After the customer used the pen for a few days, it stopped working. Which of the following is most likely causing the issue?

Options:

A.

The tablet screen is scratched.

B.

The pen software is out of date.

C.

The pen batteries need recharging.

D.

Software updates disabled the pen.

Question 187

A user added a heater underneath a desk, row an external monitor not working. A technician wanted the monitor gets power. Which of the following should the technician do next?

Options:

A.

Have the user unplug me heater

B.

Replace the monitor.

C.

Open the display settings on me computer

D.

Ensure a VGA cable is connected property

Question 188

A customer is reporting that some of the keys at the bottom edge on a laptop are hard to press and the track pad buttons require significant force to click. The technician inspects the laptop and does not notice any cracks or other damage to the chassis or screen. Which of the following is the most likely cause of the issue?

Options:

A.

The customer dropped the laptop.

B.

The digitizer has failed.

C.

The battery is swollen.

D.

An open bottle of rubbing alcohol fell onto the keyboard.

Question 189

A user reports that a laptop correctly connects to the internet when docked at the office but is unable to access the internet when at home. Which of the following should the technician do first?

Options:

A.

Contact the user's home ISP

B.

Give the user a dock to use at home.

C.

Disable network security settings.

D.

Enable the wireless adapter.

Question 190

A company recently enabled two-factor authentication in order to enhance security. Users should be prompted for two-factor authentication when working outside of the office, but are also being prompted when connecting to the office Wi-Fi. Which of

the following should the technician do?

Options:

A.

Leave the current rules in place and disable Wi-Fi on all devices.

B.

Implement allow listing and add the office IP address as an exception.

C.

Remove two-factor authentication from the users' accounts.

D.

Substitute hard tokens in place of soft tokens.

Question 191

A user recently connected multiple monitors to a dock and would like to use the monitors as an extended laptop display. Which of the following connection methods would be best to

use to connect the dock to the laptop?

Options:

A.

NFC

B.

Lightning

C.

Bluetooth

D.

USB-C

Question 192

A user's laptop has been slow to respond for the past few days. The user has run a virus scan, deleted temporary files, closed unnecessary programs, and rebooted the laptop, but the issue persists. Which of the following steps should the technician take next?

Options:

A.

Perform a RAM upgrade.

B.

Replace the laptop's hard drive.

C.

Bench test the laptop.

D.

Run a firmware update.

Question 193

A systems administrator is working to ensure access to corporate laptops is limited to authorized users. The administrator has already implemented a password policy. Which of the following would be the best option to help the administrator secure the corporate resources?

Options:

A.

Trusted Platform Module

B.

Biometric scanner

C.

Laptop lock

D.

Encryption

Question 194

The output from print jobs a user submitted to a laser printer is missing the color yellow. The user has already attempted a cleaning cycle. Which of the following parts most likely needs to be replaced?

Options:

A.

Fuser

B.

Ink cartridge

C.

Imaging drum

D.

Toner tank

E.

Resin

Question 195

Which of the following is considered a connectionless protocol?

Options:

A.

SSH

B.

TCP

C.

HTTPS

D.

UDP

Question 196

A cloud engineer, who is designing a cloud architecture, needs to ensure the solution is able to immediately fail over to another region in case of an outage and also scale up in the event of high utilization. Which of the following should the engineer Implement? (Select two).

Options:

A.

High availability

B.

Elasticity

C.

Cold storage

D.

Machine learning

E.

Metered utilization

F.

Virtualization

Question 197

A technician is replacing the toner cartridge in a laser printer. Which of the following steps should the technician complete first? (Select two).

Options:

A.

Check the expiration date of the cartridge.

B.

Ensure the cartridge is the correct model.

C.

Open the toner compartment.

D.

Remove the sealing tape.

E.

Run the cleaning utility.

F.

Calibrate the printer.

Question 198

Which of the following best describes metered utilization for cloud computing?

    Cloud resources are billed to clients based on usage.

    Cloud resources are shared with other companies conducting similar business.

    Cloud resources are available at a fixed amount for a fixed price.

Options:

A.

Cloud resources are located in the on-site data center.

Question 199

A user tripped on an Ethernet cable and disconnected it from the wall jack. A technician visually inspects the cable and notices that the plastic prong on the connector of the cable is completely missing.

Which of the following tools should the technician use to resolve this issue? (Select two).

Options:

A.

Cable stripper

B.

Network crimper

C.

Toner probe

D.

Punchdown tool

E.

Multimeter

F.

Loopback plug

Question 200

A user needs to upgrade a PC in order to run the latest 3-D design software. Which of the following components should the user upgrade to best meet this requirement?

Options:

A.

Motherboard

B.

CPU

C.

Power supply

D.

Graphics card

E.

Memory

Question 201

Which of the following solutions can help users who have the current Windows operating systems run legacy applications that are not supported under the latest applications?

Options:

A.

AppLocker

B.

Type 1 hypervisors

C.

Sandbox

D.

Application virtualization

Question 202

A technician is installing a WAP in the company break room. The new access point should have a rating of higher than 50Mbps and minimal range to avoid interference with other access points. Which of the following 802.11 standards should the technician select?

Options:

A.

Ac

B.

B

C.

G

D.

n

Question 203

A technician wants to stress test multiple applications while maintaining the ability to easily reset those environments back to the initial state. Which of the following is the best way to accomplish this task?

Options:

A.

Honeypot

B.

Hybrid cloud

C.

Sandbox

D.

Production network

Question 204

A user with an older laptop is unable to connect to the office network after new access points were installed. The user confirms that from home the laptop can connect wirelessly to the network. Which of the following should the user to do to quickly resolve the issue?

Options:

A.

Connect a new USB adapter.

B.

Install a new SSD

C.

Connect a new biometric device.

D.

Install a new Bluetooth card.

Question 205

A user attempts to connect a laptop to a projector but receives the following message from the projector: Out of Range. Which of the following needs to be addressed first?

Options:

A.

Change the resolution settings.

B.

Check the video cable and replace it if necessary.

C.

Set the computer's display settings to extend/duplicate.

D.

Verify that the laptop video card driver is the most up-to-date version.

Question 206

A user built a new PC with parts sourced torn a popular online vendor. The system boots to the OS and basic browsing works, but whenever the user opens a 4K video or starts to play a game, the system Immediately shuts down. Which of the following is the MOST likely cause of this issue?

Options:

A.

The video card was Installed in the wrong PCIe slot.

B.

The CPU heat sink was attached without adequate thermal paste.

C.

The SSD drives do not have enough Pagefile.

D.

The system does not have enough RAM tor 4K video.

Question 207

A team is having Issues With paper jams on a printer that the team shares With other teams. The team that IS having Issues prints legal-sized documents, and the other teams print letter-sized documents. Which of the following is most likely the issue?

Options:

A.

Worn rollers

B.

Page orientation

C.

Tray settings

D.

Multipage misfeed

Question 208

In a SOHO environment, a user wants to make sensitive, scanned documents available to other users on the domain. The logs need to indicate who accessed the documents and at what time they were accessed. Which of the following settings should a technician set up on the MFP device?

Options:

A.

Scan to email

B.

ADF tray

C.

PCL

D.

SMB share

Question 209

Which of the following wireless technologies would a company most likely implement for inventory management?

Options:

A.

NFC

B.

5G

C.

Bluetooth

D.

RFID

Question 210

A technician needs to configure a firewall to enable network printing. Which of the following network pons sh0Cd be opened? (Select two(

Options:

A.

21 (FTP)

B.

22 (Telnet)

C.

25 (SMTp)

D.

515 (LDP)

E.

631 (IPP)

F.

LPTI

Question 211

A technician is configuring the settings on a multifunction printer so the device can be shared across the LAN_ Which of the following should the technician do to enable the printer to be shared across the network?

Options:

A.

Install the correct print driver

B.

Configure the IP settings.

C.

Enable the web services.

D.

Enable the network scanning feature.

Question 212

A technician is building a budget PC with a dual-core CPU, onboard sound and graphics, and a single SSD. Which of the following power supply wattage levels is the most appropriate?

Options:

A.

400W

B.

850W

C.

1,000W

D.

2,000W

Question 213

A customer recently installed a new graphics card, but the card's HDMI port is not getting a signal when connected to the monitor. When the monitor is connected to the original HDMI port, located next to the USB ports, everything works as expected. Which of the following should the technician do next?

Options:

A.

Change the input source selection on the monitor.

B.

Check to see whether the UEFI setting for PCle graphics is enabled.

C.

Install a higher wattage power supply.

D.

Test the new graphics card with an HDMI to DVI adapter.

Question 214

A technician is asked to set up a new laptop for a coworker. Which of the following storage devices and interfaces will provide

the best performance? (Select two).

Options:

A.

15,000rpm HDD

B.

M.2 SSD

C.

10,000rpm HDD

D.

NVMe interface

E.

SATA interface

F.

mSATA interface

Question 215

Which of the following internet connection types would be the most readily available for users located on unimproved land that lacks infrastructure?

Options:

A.

Fiber

B.

Cable

C.

DSL

D.

Satellite

Question 216

Which of the following protocols provides the fastest bandwidth?

Options:

A.

802.11a

B.

802.11ac

C.

802.11ax

D.

802.11n

Question 217

A company has implemented a policy that allows employees to use personal devices to perform work duties. Which of the following policies should the technician activate to protect company information?

Options:

A.

MFD

B.

MAM

C.

MFA

D.

MDM

Question 218

A customer's Windows tablet PC was dropped and is no longer responding to touch input on the left half of the screen. The screen protector has several scratches. but the glass is not broken. Which of the following should a technician do to diagnose the issue?

Options:

A.

Test the digitizer

B.

Update the device drivers.

C.

Replace the damaged screen protector

D.

Perform a factory reset.

Question 219

After an IT department implements SSL redirection, users report being unable to access a random number generator opened within a web browser.

Which of the following should a technician do first to troubleshoot this issue?

Options:

A.

Ensure that the computer supports secure socket communication.

B.

Report the affected user accounts to the IT department.

C.

Reset the web browser cache.

D.

Check to see whether the website is HTTPS enabled.

Question 220

A technician is mitigating threats to web clusters. Which of the following tools is the most appropriate for a technician to use to mitigate unwanted traffic against the web clusters' public-facing interface?

Options:

A.

Device encryption

B.

Intrusion detection system

C.

Antivirus/anti-malware

D.

Physical firewall

Question 221

A technician is troubleshooting an unresponsive touchscreen on a smartphone The technician performs a hard reset, but the touchscreen remains unresponsive. Which of the following is the most likely cause of the issue?

Options:

A.

Missing drivers

B.

Virus infection

C.

Low battery

D.

Damaged digitizer

Question 222

A technician wants to deploy a .msi package to a corporate network. The technician needs to verify the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider the most appropriate for this situation?

Options:

A.

Virtual network

B.

Application virtualization

C.

Cross-platform virtualization

D.

Virtual sandbox

E.

Virtual desktop

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Total 741 questions