A user wants to be able to connect to multiple displays in the office from an SFF laptop. Which of the following is the EASIEST way to accommodate this user's request?
Which of the following is the PRIMARY security concern with virtual machine escape?
A user reports a printer is constantly folding and creasing paper Which of the following should a technician check FIRST?
A technician is troubleshooting a faulty motherboard that will not power on. The technician cannot hear any beeps, and the LEDs are off. Additionally, the technician smells smoke and then disconnects
the power. Which of the following actions should the technician take NEXT?
A technician is adding LTE-based connectivity to a laptop. The laptop has the following slots available:
•OneSoDIMM slot
• One SATA III slot
• One mini PCIe slot
• One microsD card slot
Which of the following should the technician install to complete this task?
Which of the following cloud computing concepts provides the ability to scale services as needed to accommodate changes?
A technician is upgrading the memory in a server. Which of the following RAM features would MOST likely be used in the server?
Ann, a technician, is examining a video projector that consistently produces a very dim image. Ann tries to adjust the brightness, but it does not resolve the issue. Which of the following actions will MOST likely fix the issue?
A user wants to access email and file synchronization applications on a mobile device using the same credentials Which of the following will allow the user to use the same login and password?
A company recently upgraded its network and now wants to repurpose the old workstations. The company has determined the hardware in the workstations is sufficient for processing data, but the workstations are bottlenecked by network speed.
Which of the following would be the MOST cost-efficient solution to mitigate the slow network speeds?
Joe, a user, recently installed a new mouse for his laptop. Joe no longer uses a mouse pad because his office desk has a glass top. Joe notices that when he is at the office, the cursor moves on the screen when he does not move the mouse; however, it works fine when he is traveling. Which of the following is MOST likely cause?
Ann, a user, reports her wireless headset is no longer working property with her mobile device after a recent security update. Which of the following should a technician configure FIRST to resolve the issue?
A technician needs to install a PSU into a desktop The required wattage is 420W Which of the following power supply sizes should the technician install to meet the minimum power requirement?
All static IP addresses are assigned from a central location. Which of the following is the BEST method for a technician to use to assign static IP addresses while keeping an automatic record of the addresses that have already been assigned?
A user has connected a PC to a portable projector, but video does not appear on the screen when the user tests the projector. The user confirms the lens cap was removed from the projector Which of the following should the user do NEXT?
Which of the following would be MOST likely to supply power at 115V?
Ann, a help desk technician, receives a ticket stating a users new laptop is unable to connect to the company's wireless network, and the user cannot see any available wireless networks. Which of the following is MOST likely the issue with the users connectivity?
Which of the following devices has the longest battery life but limited Internet capabilities?
VR headset
B. Laptop
C. E-reader
D. Tablet
A customer has procured extra money in the budget for a new server. The customer wants to update the infrastructure so devices will be matched against a database of company assets and allowed or denied access to resources on the network. Which of the following server types should a technician install?
Which of the following uses NFC to complete financial transactions?
A user cannot connect a mobile device to the Internet via WiFi when at home, but WiFi on the mobile device works fine when the user is at the office. The user recently installed a new router at home and used the same SSID from the old router to set up the new router. Which of the following MOST likely describes the issue with the device?
A few users have been noticing ongoing degradation of performance in a VDI environment A technician checks the environment and discovers the shared VM is experiencing maximum CPU utilization Which of the following will the technician MOST likely configure to resolve the issue?
A user replaced a failed CPU on a desktop PC. During post-repair testing, the PC shut off shortly after a successful POST and before the OS could fully load. The user calls a technician for assistance. Which of the following should the technician perform FIRST?
A technician is installing a pair of 7.2K rpm hard drives into a NAS unit. Which of the following will provide the HIGHEST levels of performance for the setup?
A technician is configuring a new IAN for a client. The technician deploys a DHCP sewer with the following settings
Alter the technician adds clients to the LAN, none of them can contact the Internet which of the following is the MOST likely cause of this issue?
Which of the following colors is used in designate a USB 3.0 connector?
A Blue
B Black
C Green
D White
A technician is setting up the storage on a server and uses three SCSI hot-swappable hard drives. The technician configures a RAID array that uses all three drives Therefore, if one of the drives fails, it can be pulled and replaced with a new drive. and the array w*l rebuild itself Which of the following RAID configurations is the technician setting up?
A user connects to a wireless network but cannot access the Internet. A technician investigates the issue and gathers the following data from a mobile device;
SSID: Wireless1
Type: Infrastructure k
Frequency: 5GHz
Mode: 802.11 n
Security: WPA2
Password: 843000261
Signal strength: -48dB
SNR; 38dB
IP address: 169.254.1.12
Subnet mask: 255255.00
Which of the following is the MOST likely cause of the issue?
A technician is researching a cloud solution for a customer. The customer is deploying a new software and business concept and is unsure of the necessary specifications. The technician suggests starting with the default hardware requirements but using a solution that has seamless provisioning to account for growth. Which of the following cloud computing technologies is the technician recommending?
A network administrator is troubleshooting a notebook that is not loading the local Windows 10 operating system. All the computers inside the company are installed using UEFI mode selected. The message on the screen shows a failed attempt to connect to a PXE server. When requested, the end user reported trying to improve the computer’s speed by changing some BIOS configurations randomly. Which of the following should the network administrator check FIRST inside BIOS?
Which of the following is the MOST likely cause for a network PC to have an APIPA address?
A user purchases a wireless printer and sets it up in an office. The user installs all necessary software for the printer on the computer and connects the printer to the guest wireless network. However, when the user attempts to print to the printer, nothing happens.
Which of the following will resolve the issue?
Joe, a user, sets up an IMAP connection on his smartphone to connect to webmail. Joe is able to view email, but he receives an error message when trying to send a message. When viewing the mail client’s configuration, Joe sees a valid SMTP server and port. Which of the following should Joe check NEXT to resolve the issue?
An analyst asks a technician to recommend a solution for a customer in the software development industry, where the customer can test a variety of OS’s running the various applications that the customer produces. The customer wants to minimize the investment in hardware.
Which of the following solutions should the technician recommended to BEST meet the customer’s requirement?
Which of the following is an APIPA address?
A technician is troubleshooting network connectivity issues after a new wireless router was installed in an office. Users who connect to the new router are unable to access LAN resources. Which of the following is the MOST likely cause of the issue?
A technician is hired to install network cable in a crawl space running the length of a hallway. To do so without a fire code violation, which of the following types of cable should the technician run?
Which of the following peripheral types is MOST likely to be used to input actions into a PC?
A user wants to print a large job on both the front and back sides of the paper.
Which of the following settings should the technician advise the user to change in the printer settings?
A technician needs to routinely run scripting commands in Linux but does not want to walk over the server room every time to perform the task. The technician also travels between buildings and has a Windows 10 laptop with 4GB of memory and a fully partitioned 500GB hard drive.
Which of the following steps should the technician take to resolve this issue? (Choose two.)
A user is having a problem with printing a specific document type.
The network printer OCP shows that the printer is online with no errors. Other users are not having the same issue. The user sends the document to another printer and the document prints.
Which of the following should a technician do FIRST in troubleshooting the problem?
A user reports that a laptop is not connecting to the corporate wireless network. A technician confirms a with a smartphone that the corporate wireless network is available and can be accessed. the technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the Ethernet cable.
Which of the following should the technician do NEXT to troubleshoot this problem?
Which of the following wireless standards is only capable of 5GHz frequencies?
Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the system. She tried going back to her old desktop, which she now only uses for email, but received the same message. The technician checks the account and sees a comment that Ann requires a special network setup to connect to the banking software. Which of the following should the technician do to resolve the issue?
A technician manually configured the wireless connection on the Chief Information Officer’s (ClO’s) new laptop so it can communicate with the network at the office The CIO now is having trouble connecting to a guest WiFi hotspot While the device has a gateway address and says it is connected, the CIO cannot access company email Which of the following would BEST resolve the issue?
A user wants to build a computer with a high-end CPU, plenty of RAM, and a high-end graphics card for online gaming. The user wants to verify that the graphics card is compatible with the motherboard. Which of the following connection types would the user MOST likely utilize to connect the video card to the motherboard?
An end user wants to have a second monitor installed on a laptop. Which of the following would allow a technician to configure the laptop to show both screens once the cable is connected?
A customer wants to purchase a new home computer. The machine will mainly be used for internal browsing and streaming video, except on weekends when the customers’ son will use it to play games with friends.
Which of the following should the technician focus on to meet these requirements?
Drag each mobile technology to the description of its use. Some answers will not be used.
A company has very strict rules regarding proprietary information leaving the premises. All computers host proprietary information. A technician is called to repair a computer on-site at the company’s corporate office. The technician identifies the troubleshooting steps to create a plan of action. The technician determines the computer needs to be taken off-site for repair.
Which of the following should the technician do NEXT?
A user receives the following error message when powering on a computer:
Hard drive cannot be found.
A technician restarts the computer, and it boots the OS normally. Several days later, the user reports another problem, but rebooting the computer does not resolve the issue. The technician replaces the motherboard, keeping the same CPU, battery, RAM, and hard drive. The user cannot authenticate at the login screen Which of the following would BEST explain the causes of the problem? (Select TWO)
A customer contacts the help disk stating a laptop does not remain charged for more than 30 minutes and will not charge more than 15%. Which of the following components are the MOST likely causes the issue? (Select three.)
A technician has been informed that multiple users are receiving duplicate IP address warnings on their workstations, and they are unable to browse the Internet.
Which of the following server types should the technician log in to in order to resolve the problem?
A technician is upgrading the RAM in a server-grade laptop for a company’s Chief Execute Officer (CEO). The CEO cannot afford any downtime. Which of the following is the BEST type of memory module to purchase?
A customer reports being unable to access email on desktop workstation, however, other office application are working. A technician determines the computer has an IP address of 169.254.1.10. The technician learns from the customer that the computer recently was moved across the room. Which of the following troubleshooting steps should technician take NEXT?
A technician was called to check an unexpected clicking noise on a desktop that has become more frequent every time a video editing application is loaded. The system fans have been replaced, but the clicking noise remains. Diagnostics have been run on the video card.
Which of the following should me the technician do FIRST?
An administrator has configured a server to host virtualizes instances. The requirements of each VM must be able to scale automatically depending on peak and off-peak usage. Which of the following terms BEST describes this type of cloud concept?
Which of the following devices can utilize VLANs to secure networks?
Which of the following is the standard number of pins on an ATX connector that connects from the PSU to the motherboard?
An organization has approximately 70 computers on site and a mix of staff that includes designers and architects. The organization uses programs that are heavy on graphic- and process-intensive applications that require high
network bandwidth. A technician needs to design and configure a client -side virtualization solution that best addresses the organization's requirements. Which of the following are required to allow client-side virtualization in this
scenario? (Select TWO).
Users report they cannot print to the network printer. The printer is on and has the correct static |P address settings. Which of the following should the technician check NEXT?
A device has an IP address of fe80:2efa:57a2::35a7. Which of the following BEST describe this address? (Select TWO).
A user wants to build a new home computer that will be used exclusively for the latest offline games. The user consults with a technician on the best hardware to purchase. The user has already picked out the CPU, GPU. RAM, and motherboard, but is unsure what else is important to achieve top performance. Which of the following should the technician suggest? (Select TWO).
Which of the following allows for the BEST cellular data connections under optimal conditions?
Several users reported an outage with a specific application. The help desk identified the problem and suspects the issue is with an on-premises server tha1 was updated recently. The help desk is given authorization to roll back the updates. Which of the following steps is the help desk about to perform?
A user is not receiving emails on a laptop. A technician is able to send emails using the local client; however, no new emails are being received. The POP3 and SMTP settings in the corporate email configuration look correct. The technician notices a new antivirus program was installed on the machine recently. Which of the following is MOST likely causing the problem?
Which of the following devices passes traffic between two different subnets?
During a remodel of an auditorium a second projector was added. The first protector was rotated so the image is duplicated on another section of the front wall Both projectors are connected to the switch through a VGA splitter After the move users report the images on the second projector are normal but images on the first projector are skewed Which of the following would correct the issue?
A laptop is being upgraded. The machine currently has 4GB LPDDR3 soldered to the motherboard and one available RAM slot. Which of the following chips should be selected to upgrade the laptop?
Which of the following ports do Apple iOS devices use for charging and data transfer?
A potential customer of cloud servers needs the ability to ramp up computing resources quickly during traffic spikes. Which of the following features is MOS pertinent to providing this business need?
A software development team is installing a VM on a Linux desktop so the following can be tested:
• An ARM system
• 2G6RAM
• Ethernet with peer visibility
• Two USB pons
• A graphic desktop
• A custom read sales application
Which of the following describes the MOST likely purpose ot this VM?
A technician has just completed the assembly of a new computer. While testing the system, the technician discovers the front panel USB ports are not working, although the back USB ports are functional. Which of the following is the MOST likely cause of the issue?
A user is setting up a public-facing web server. Which of the following should the user configure to keep the
rest of the network isolated from the server?
A technician is setting up a networked printer in a SOHO Several users will frequently submit multipage reports, and the printer will use its own integrated print server for managing jobs. Which of the following should be configured to BEST keep the pages sorted?
Employees are reporting the image on the screen in a conference room is too wide at the top and too narrow at the bottom. A technician tries to adjust the resolution but is unsuccessful. Which of the following settings should the technician adjust NEXT?
Users all over campus are calling the help desk to report issues connecting to the Internet. The help desk follows a script to ask questions about their issues. All the users answer the questions similarly A help desk technician confirms no environmental changes have taken place and is currently looking through multiple system and application logs. Which of the following steps in the troubleshooting methodology is the technician currently performing?
Which of the following cloud service models is hosted email an example of?
A technician is troubleshooting Internet connectivity issues at a small office. The office is using standard
wireless access points, and all clients are connected wirelessly. When troubleshooting one of the clients, the technician notices the IP address is 169.254.0.23. Which of the following is MOST likely the cause of the issues?
Which of the following cloud computing concepts is used to describe online providers that serve multiple clients
with scalable services, such as access to a large number of CPUs and memory from multiple resources?
A technician is working on a PC that randomly crashes The PC is configured with multiple RAM modules, and the technician determines the RAM is causing the crashes Which of the following is the BEST way to solve the issue while minimizing the cost of repair?
A librarian wants to set up a basic Windows PC in a room at the local library for public use. The librarian wants users to be able to browse the Internet but not make any changes to the PC. Which of the following settings would be MOST appropriate for this PC?
A user was working on several documents located at \\\networkshare\ files and was able to save them before taking a break. The user returned and attempted to open the network path but then
received the following error message: File location is invalid The user was also unable to access Internet sites. A technician began troubleshooting and was able to ping the file server by IP
address. Which of the following issues was the user MOST likely experiencing?
A user receives a replacement modem/router combination device from an ISP and plugs it in. A laptop
connected to the router via WiFi receives an address in the 192.168.0.x range but is unable to access the
Internet. Which of the following would MOST likely resolve the problem?
Which of the following wireless networking protocols will broadcast at 5GHz frequencies?
A technician is upgrading the storage on an Android tablet. The technician installs a new microSD card, but the tablet does not show any additional storage is available for use. Which of the following is the MOST likely cause of the unavailable storage?
A user notices a crushing sound coming from a multifunction printer. The user investigates and notices several pages printed off center and some of the pages did not print. A technician arrives to troubleshoot and notices the MFP has several warnings. Which of the following steps should the technician take to resolve the issues? (Select TWO)
A user having difficulty using a personal all-in-one printer. When the user scans a single-page document in flatbed mode, the scan appears correctly: however, when using the printer’s document feeder, the scan has a vertical line going across the page. Which of the following should a technician perform FIRST to resolve this issue?
A client brings in a smartphone with a cracked screen to be repaired During the repair process, the technician places the screws in a small container to prevent losing them. The technician tests the replacement screen to ensure it works properly before dosing the device. Once the device is back together however it does not power on. The technician disassembles the device once again to test the screen and finds it has shorted out Which of the following disassembly procedures should the technician have followed to prevent this from occurring?
A manager is trying to display a presentation using a ceiling-mounted projector in a conference room. The projector displays a "no signal" error on the pull-down projector screen. A technician verifies the rejecters input cable is securely connected to the manager's laptop, and the laptop is set to presentation mode Which of the following is the MOST likely cause of the issue?
A technician needs to run cabling from the patch panel to a new breakout box. Which of the following should the technician use to connect the cable to the jack at both the new location and the patch panel in the network wiring closet?
A bank employee contacts the help desk for assistance with setting up a new computer. Which of the following peripherals will the technician MOST likely install alongside the device? (Select TWO)
A user wants to do weekly full-system backups on a laptop while minimizing the time required to perform the task. Which of the following would be BEST to use?
A client asks a technician to put together a custom device quote for NAS. The client requires the best network performance and the highest redundancy. Which of the following components would the technician MOST likely choose? (Select TWO).
A small business owner purchased an MFP and would like customers to be able to print from their mobile devices. However, customers should not be granted access to the wireless network. Which of the following should the business owner enable? (Select TWO).
Which of the following connectors is commonly known as serial?
A customer travels often and needs to connect a laptop to the home office server. The customer wants to use a cell phone data connection but has connected to the wrong network in the past. Which of the following would work BEST to ensure a secure connection through the cell phone?
A technician is troubleshooting a network that is experiencing inconsistent connections through one of the network drops in the board room. The technician wants to verify the integrity of the network run but needs to
identify which cable comes from the board room. However, none of the network connections in the network room are labeled.
Which of the following are the BEST tools for the technician to use to identify the correct network run to troubleshoot? (Choose two.)
A technician is setting up RAID 5 on a server that needs to be highly available. Which of the following is the BEST option to use for the array?
Which of the following would MOST likely be used 10 assign a permanent address to a host on a network using dynamic IP addresses?
A customer accidentally dropped a laptop while it was charging. The next day. the customer noticed the laptop would not turn on and called a technician to investigate. The technician confirmed the laptop would not turn on even though it is connected to the power adapter. Which of the following components was the MOST likely cause of this behavior?
A customer has the LCD display in a laptop replaced. After the repair, the customer notices the laptop is showing a weaker WiFi signal than before the display was replaced.
Which of the following BEST explains the lower WiFi signal?
A customer purchased a new laptop and wants to upgrade its storage space. The customer is having difficulty Identifying the hard drive in the unit. There does not appear to be a place for a 2 5in drive, but something similar in size to a stick of RAM is screwed in parallel to the motherboard. Which of the following drives does the customer need to purchase to upgrade the storage?
A developer downloaded and installed a new VM on a hypervisor to test a piece of software following the release of an OS patch. After installing the VM. the developer is unable to download updates from the vendor. Which of the following should the developer check?
A technician is configuring a student laptop, and the network administrator requires it to be statically configured. The technician successfully pings the servers by IP but cannot ping by UNC Which of the following is MOST likely the issue?
A user primed a report on a workgroup inkjet printer, but the pages have smeared Ink on them. Which of the following should a technician check FIRST to address this Issue?
Ann, a CEO, has purchased a new consumer-class tablet for personal use, but she is unable to connect it to the company’s wireless network. All the corporate laptops are connecting without issue. She has asked you to assist with getting the device online.
INSTRUCTIONS
Review the network diagrams and device configurations to determine the cause of the problem and resolve any discovered issues.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.
A technician is troubleshooting a laser printer that prints pages with toner missing in random areas. The technician replaced the toner cartridge, but the issue persists Which of the following should the technician replace NEXT?
Which of the following protocols operates without a port number assignment?
Which of the following devices is susceptible to broadcast storms if configured incorrectly?
A company is concerned about security of sensitive data on a laptop a user frequently takes off-site Which of the following enables hardware encryption to secure user data?
Which of the following offers the FASTEST download speeds for home users?
A technician is setting up a laptop and projector for a presentation When plugging in the projector, it mirrors the desktop screen from the laptop but everything appears distorted and compressed. Which of the following should the technician do to correct the appearance of the image on the projector?
