Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?
Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?
Which two items are automatically installed on the Cisco Unified CCX server by the Cisco Unified Contact
Center Express Installer? (Choose two.)
Which criterion can be used to control supervisor workflows?
Which tool allows partners to perform these actions?
a) validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR
ports, etc.) of a target Cisco Unified CCX configuration)
b) recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-toquality bid assurance process)
Which statement is true about the ability to look up customers in Cisco Context Service?
Where can you start, stop, and restart Cisco Unified Contact Center Express services?
Historical reports can be generated using which two Cisco Unified CCX tools? (Choose two.)
In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?
An organization wants to collect an account number from a customer via IVR prompting.
Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agent's CRM desktop application.
The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the
CRM Database server to retrieve the customer record.
Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
In Cisco Unified CCX Administration, what is created on the Communications Manager when you add a Cisco Unified Communications Manager Telephony group?
What does it mean for a variable in the Application Editor to be defined as a parameter?
Where can you start, stop, and restart Cisco Unified Contact Center Express services?
What information from the first node is used as the secret key during second node installation?
Which statement is true about the default script field when adding an application?
Which subsystem processes connections between the Cisco Unified CCX server and the enterprise
databases?
What is the maximum round-trip time between Cisco Unified CCX servers in a WAN deployment?
A customer purchases 200 Cisco Unified CCX Premium agent seats.
Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign? (Choose two.)
In Cisco Unified Contact Center Express, where is wrap-up data enabled?
Select a statement about the Call Subflow step that is not true.
The Agent email feature is available in which Cisco Unified Contact Center Express packages?
Which tool is used to size Cisco Unified CCX?
Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?
Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)
Which option can perform Call Progress Analysis in outbound IVR?
Which facility is provided to debug a Cisco Unified CCX script live with a real voice call?
A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?