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Cisco 300-810 Implementing Cisco Collaboration Applications (CLICA) Exam Practice Test

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Total 213 questions

Implementing Cisco Collaboration Applications (CLICA) Questions and Answers

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Question 1

An administrator is configuring Cisco Jabber 12.8 to work with Cisco UCM and Cisco IM and Presence 12.5 using an encrypted SIP profile. Which record should be configured for Jabber to work when logging into the corporate network with the domain "domain.com?

Options:

A.

DNS SRV query _sip._tcp.domain.com

B.

DNS SRV query _cisco-uds._tls.domain.com

C.

DNS SRV query _cisco-uds._tcp.domain.com

D.

DNS SRV query _sip._tls.domain.com

Question 2

A collaboration engineer is installing the Cisco Jabber client from the Windows CLI The engineer wants to complete a silent installation of the client clear any existing bootstrap file, and use a Service Domain of cisco com Which install command achieves these goals?

Options:

A.

Option A

B.

Option B

C.

Option C

D.

Option D

Question 3

Refer to the exhibit.

A company deployed the Cisco Webex calling with Cisco Unified Border Element as a local gateway for PSTN calls and a firewall to restrict and control the HTTP-based traffic that leaves and enters the network. However, Alice in LA cannot dial 82024001 to reach Charlie in NY. Which action must an administrator take to resolve the issue?

Options:

A.

Open UDP port 5062 outbound on the firewall.

B.

Open TCP port 5062 outbound on the firewall.

C.

Open TCP port 8934 outbound on the firewall.

D.

Open UDP port 8934 outbound on the firewall.

Question 4

A collaboration engineer Is troubleshooting an Issue with Jabber client logins on the Internal network. Users are receiving a certificate error message that Jabber cannot accept the certificate from the server. Users of phone-only mode Jabber clients do not have the same issue. Which two certificates must be regenerated in the initial steps of resolving this issue? (Choose two.)

Options:

A.

Cisco UCM tomcat certificate

B.

Cisco IM and Presence cup-xmpp certificate

C.

Cisco UCM CallManager certificate

D.

Cisco IM and Presence cup certificate

E.

Cisco IM and Presence tomcat certificate

Question 5

Which two authentication methods does Integrated Windows Authentication use to validate Windows credentials? (Choose two.)

Options:

A.

NTLM

B.

Digest Authentication

C.

SAML

D.

Kerberos

E.

Smart Card

Question 6

An administrator is troubleshooting a Cisco Jabber Deskphone Control Issue. Which CTI event from the logs denotes that the request from Jabber to CTl Manager must the administrator check?

Options:

A.

CTI ProviderOpenRequest

B.

CTI ProviderRequest

C.

CTI OpenRequest

D.

CTI AvailableRequest

Question 7

An administrator configures the Cisco Unity Connection call routing table to ensure that Unity Connection plays a legal disclaimer to all direct callers Drag and drop the steps from the left into order on the right to start the process to ensure that callers hear the message entirely before proceeding to the destination Not all steps will be used.

Options:

Question 8

Which SSO authentication method requires no action from the user when the session token times out?

Options:

A.

web form

B.

smart card

C.

external database

D.

local authentication

Question 9

An administrator is configuring Cisco Unity Express and is using the default Auto-Attendant script, aa aef Which script parameter prevents the script from transferring callers to external numbers?

Options:

A.

aIlowExternal Transfers

B.

disallowExternalTransfers

C.

disableExternalTransfers

D.

disableToli Fraud

Question 10

Refer to the exhibit.

Which action allows a remote Cisco Jabber user utilizing Mobile and Remote Access to automatically log in to a Cisco Unity Connection voicemail box via OAuth?

Options:

A.

Add CUCM under System Settings > Authz Servers in Cisco Expressway-E.

B.

Add CUCM under System Settings > Authz Servers in Cisco Expressway-C.

C.

Add CUCM under System Settings > Authz Servers in Cisco Unity.

D.

Add CUCM under System Settings > Authz Servers in Cisco Unity Connection.

Question 11

Refer to the exhibit.

Apple Push Notification integration is configured in a Cisco Unified IM and Presence deployment and has been working property. Administrators now report the error “Push notification settings cannot be configured. 400 Bad Request.” in the GUI, and HTTP logs are displaying the errors that are shown in the exhibit. Which action solves this issue?

Options:

A.

Fix the network connectivity to Apple iCloud.

B.

Reboot the IM&P cluster.

C.

Change the HTTP proxy settings to remove errors in request syntax.

D.

Update Refresh Token Manually.

Question 12

When Cisco United Attendant Console Advanced is integrated with Cisco UCM. which Cisco UCM Service does the Cisco TSP Instance communicate with directly?

Options:

A.

Cisco CTI Manager Service

B.

Cisco DirSync Service

C.

Cisco CallManager Service

D.

Cisco TAPS Service

Question 13

An engineer is working on a cisco unity Express system and notices that users that exist on the integrated cisco UCME are missing from Cisco Unity Express. Which two actions using the GUI resolve this discrepancy? (Choose two)

Options:

A.

Use the Synchronize task under the User ID field.

B.

Use the Synchronize System under MWI

C.

Use the Synchronize Information under Administration

D.

Import the users using a CSV file.

E.

Add the missing users manually to Cisco Unity Express

Question 14

Drag and drop the steps of the SAML SSO process from the left into the order on the right.

Options:

Question 15

Which type of protocol is OAuth 2.0?

Options:

A.

single sign-on

B.

authorization

C.

accounting

D.

authentication

Question 16

Which two steps are needed to configure high availability in Cisco IM and presence? (choose two.)

Options:

A.

Enable the Failover Check box

B.

Configure CUP administrator

C.

Assign the subscriber to the redundancy group

D.

Select the enable high availability checkbox and save the configuration change

E.

Configure the CUP AXL user.

Question 17

An end user opened a ticket, stating that though he can log in to Jabber for Windows, and presence and chat works, he cannot place phone calls using the desktop client. You investigate the user and find that no phone device is associated with the user account in Cisco Unified Communications Manager. Which device type must you create for this user to enable calling services from the Jabber for Windows desktop client?

Options:

A.

Cisco Unified Personal Communicator

B.

Cisco Jabber for Tablet

C.

Cisco Unified Client Services Framework

D.

third-party SIP device (advanced)

Question 18

Refer to the exhibit A collaboration engineer is troubleshooting a Cisco Jabber for Windows client issue The end user reports that they cannot control their Cisco 8845 IP Phone from the Cisco Jabber client Which configuration addition to the end user profile resolves the issue?

Options:

A.

""Standard CTI allows control of phones supporting rollover mode" and the "Standard CTI Enabled" group.

B.

"Standard CTI allows control of phones supporting connected Xfer and conf and the "Standard CTI Enabled" group.

C.

"Standard CTI allows control of all devices" and the "Standard CTI Enabled" group.

D.

"Standard CTI secure connection" and the "Standard CTI Enabled" group

Question 19

Which MFA solution can be integrated with Cisco Jabber via SAML and used independently of an ldP?

Options:

A.

Okta

B.

Cisco DUO

C.

PingFederate

D.

Microsoft ADFS

Question 20

Refer to the exhibit.

After configuration of the Cisco IM&P cluster in high-availability mode, both IM&P servers remain in the initializing state. Which two actions ensure normal operations of this IM&P high-availability cluster? (Choose two.)

Options:

A.

Clear the Enable High Availability check box in the Presence Redundancy Group configuration.

B.

Confirm that Cisco Presence Engine, Cisco XCP Router, and Cisco DB services are up and running on both IM&P servers.

C.

Restart the Server Recovery Manager service in Cisco Unified Serviceability – Network Services on both IM&P servers.

D.

Verify that the Cisco XCP SIP Federation Connection Manager service is running.

E.

Ensure that an equal number of users are assigned to each IM&P server.

Question 21

Refer to the exhibit A collaboration engineer is configuring Jabber for Windows in softphone mode inside the corporate firewall The engineer initially tests the dient by manually setting the account type and the login server domain name Everything works as expected Next the engineer resets Jabber and attempts to log in using automatic settings and receives an error Which two items must be modified to resolve the issue? (Choose two.)

Options:

A.

DNS A record for _cisco-uds

B.

DNS SRV record for _collab-edge

C.

username portion of the login email

D.

domain portion of the login email

E.

DNS SRV record for_cisco-uds

Question 22

Users report that they are unable to check voicemail. and an engineer discovers that the voicemail system is not routing calls between Cisco Unity Connection and Cisco UCM via SCCP Which action should be taken to resolve this issue?

Options:

A.

Verify registration of the CTI ports.

B.

Verify OPTIONS Ping in the SIP trunk profile.

C.

Verify voicemail SIP trunk in the route list.

D.

Verify Calling Search Space in the Directory Number setting.

Question 23

administrator is importing users into Cisco Unity Connection from Cisco UCM. Several user accounts do not appear on the list after the Import Users process is selected Which situation causes this ..?

Options:

A.

The primary extension is not selected

B.

The extension in the telephone number field is missing

C.

The users are not members of any groups

D.

The users have multiple controlled devices.

Question 24

Which statement about SIP federation between Cisco Unified Communications IM and Presence and Microsoft Skype for Business is true?

Options:

A.

Add the federated user as a contact in Jabber to view its presence status.

B.

The role of SIP Proxy service is to process the XMPP packet in from Jabber and convert it to SIP.

C.

TLS is optional.

D.

Use of directory URI as an IM addressing scheme is not supported.

Question 25

An engineer is configuring Cisco Unified IM and Presence on-premises SIP Federation. The IM and Presence Service node cannot find the external domain using DNS SRV. Assuming the DNS SRV configuration is Correct. what should the engineer configure next to resolve this issue?

Options:

A.

A static route that points to the internal interface of the external domain.

B.

A static route that points to the external Interface of the external domain.

C.

A static route on the external domain points to the external interface.

D.

A dynamic route on the external domain that points to the internal Interface.

Question 26

In the integration of Cisco Unity Connection using SIP, which SIP trunk security profile option is required for MWI to work correctly?

Options:

A.

Accept out-of-dialog refer

B.

Accept replaces header

C.

Accept unsolicited notification

D.

Accept presence subscription

Question 27

Collaboration engineer is enabling interdomain federation for Cisco IM and Presence The engineer has been asked to enable federation with Office 365 Which service must the engineer enable to meet this requirement?

Options:

A.

Cisco XCP Test Conference Manager

B.

Cisco XCP XMPP Federation Connection Manager

C.

Cisco XCP Web Connection Manager

D.

Cisco XCP SIP Federation Connection Manager

Question 28

Refer to the exhibit. An engineer must configure Cisco IM and Presence server high availability so that the publisher node fails over to the subscriber node if the publisher node becomes unavailable On the Presence Redundancy Group Configuration page the engineer receives this message ‘High availability is not enabled for this cluster " Which two actions must the engineer perform to resolve the issue? (Choose two.)

Options:

A.

Add IMPSub as a secondary presence server in the redundancy group

B.

Click Save and restart the Cisco Presence Engine.

C.

Replace iMPPub with IMPSub m the redundancy group.

D.

Add a new presence redundancy group and click Save

E.

Select Enable High Availability and dick Save.

Question 29

When Cisco IM and Presence is configured to use automatic fallback, how long does the Server Recovery Manager service wait for a failed service/server to remain active before an automatic fallback is initiated?

Options:

A.

10 minutes

B.

20 minutes

C.

30 minutes

D.

1 hour

Question 30

What are two characteristics of HTTPS networking for Cisco Unity Connection? (Choose two)

Options:

A.

HTTPS single-site networks are joined via an intersite link

B.

HTTPS networking uses a ring topology

C.

HTTPS networking supports a maximum of 25 locations

D.

HTTPS networking uses the SMTP protocol

E.

HTTPS networking supports multisite networks

Question 31

Which two SSO features are true? (Choose two.)

Options:

A.

allows Jabber to use LDAP directory services for contact imports

B.

allows LDAP user import on Cisco Unified Communications Manager

C.

improves productivity by reducing time spent re-entering credentials for the same identity

D.

transfers the authentication from the system that hosts the applications to a third-party system

E.

reduces costs by decreasing the number of help calls that are made for voicemail PIN resets

Question 32

An engineer deploys Centralized Deployment for Cisco IM and Presence, where central IM and Presence runs version 12.0, and remote Cisco UCM clusters run version 10.5. The engineer checks under System > Centralized Deployment and notes that Status remains UnSynchronized. What are two reasons for this status? (Choose two.)

Options:

A.

The Cisco UCM and IM and Presence cluster must be running at least version 11.5 to allow for Centralized Deployment.

B.

The remote Cisco UCM cluster does not support OAuth Refresh Token flow.

C.

This connection must be synchronized from the remote Cisco UCM Administration menu.

D.

The username ana/or password of the application user that was provided for adding remote dusters to the central IM and Presence is incorrect.

E.

The application user that is configured on remote Cisco UCM clusters does not have 'Standard AXL API Access- added.

Question 33

Drag and drop the steps from the left into the correct order on the right that describes the flow of presence updates when a user manually sets the presence status in Cisco Jabber. Not all options are used.

Options:

Question 34

An administrator is configuring digital networking between Cisco Unity Connection clusters. What are two requirements for the configuration? {Choose two.)

end-user credentials

Options:

A.

IP address/FODN of LDAP server

B.

IP address/FQDN of Cisco UCM servers

C.

system administrator credentials

D.

IP address/FODN of the Cisco Unity Connection servers

Question 35

An engineer needs to configure the cisco unity connection Auto-attendant feature to transfer calls to a specific destination, maintain control of the transfer, and take a defined administrative action upon failure. How is this accomplished?

Options:

A.

Consult Transfer

B.

Supervised Transfer

C.

Release to Switch

D.

HookFlash Transfer

Question 36

An organization has two Cisco IM and Presence clusters: one in the Americas and one in EMEAR. Both clusters connect via an intercluster peer. Each Cisco IM and Presence cluster has four nodes logically divided into two subclusters with high availability enabled with its local peers. When the Cisco IM and Presence publisher node in the Americas fails, to where are the users failed over?

Options:

A.

Cisco IM and Presence publisher in EMEAR. in the different logical group

B.

Cisco IM and Presence subscriber in the Americas, in the different logical group

C.

Cisco IM and Presence subscriber in EMEAR. in the same logical group with IM and Presence publisher

D.

Cisco IM and Presence subscriber in the Americas, in the same logical group with IM and Presence publisher

Question 37

An engineer must configure XMPP federation on a Cisco Instant Messaging and Presence Service node, but the XCP XMPP Federation Connection Manager service fails to start. Which action must the engineer take to resolve the issue?

Options:

A.

Activate XMPP federation service

B.

Enable TLS m the XMPP Federation settings.

C.

Restart the Cisco XCP Router service

D.

Restart the Cisco IM and Presence service.

Question 38

What is the primary mechanism in Cisco Unity Connection that is used for toll fraud prevention?

Options:

A.

restriction tables

B.

fraud tables

C.

transfer rules

D.

calling search spaces

Question 39

Refer to the exhibit.

A Jabber user is unable to access voicemail. During troubleshooting, an administrator captures this screenshot. What are the two ways to resolve this issue? (Choose two.)

Options:

A.

Ask the user to click on the Connect to a device" button and use the correct username and password.

B.

Ensure the user is not locally created on Cisco Unity Connection with a password expiring separately from the password that is used for Jabber.

C.

Make sure the Jabber service profile created in Cisco UCM contains Unity Connection UC service with a voicemail server configured.

D.

Ask an administrator to create an account for this user in Cisco Unity Connection but remove the Unity Connection UC service from the Cisco UCM Jabber service profile.

Check if "OAuth with Refresh Login Flow” is enabled on Cisco Unity Connection but disabled in Cisco UCM.

Question 40

A user is experiencing video quality issues and wants to verify packet loss, jiter, and codecs in use. Where can the user find this information in the Webex App for Windows during a call?

Options:

A.

Settings, Status, and press Diagnostics in the Webex App or Ctrl+Shit+Alt+S

B.

Settings, Health Checker, and press Diagnostics in the Webex App or Ctrl+Shit+Alt+D

C.

Help, Health Checker, and press Diagnostics in the Webex App or Ctrl+Shit+Alt+D

D.

Help, Health Checker, and press Status in the Webex App or Ctrl+Shit+Alt+S

Question 41

What are two Cisco Jabber 12.6 on-premises deployment types that can be run on a Windows-enabled PC? (Choose two.)

Options:

A.

Contact Center Agent

B.

IM-only

C.

multicloud-based

D.

Full UC

E.

cloud-based

Question 42

Which service must be activated on Cisco Unity Connection to utilize LDAP synchronization?

Options:

A.

Cisco Tomcat

B.

Cisco Sync Agent

C.

Cisco DirSync

D.

Cisco RIS Data Collector

Question 43

Refer to the exhibit. An engineer is troubleshooting an issue with Cisco Jabber for Windows The end-user reports that Cisco Jabber cannot be used to control a Cisco 8841 IP Phone The phone appears in the Jabber client, but there is a red x on the icon for the phone Which end-user option resolves the issue?

Options:

A.

Standard CTI Allow Reception of SRTP Key Material

B.

Standard CTI Allow Calling Number Modification

C.

Standard CTI Allow Call Monitoring

D.

Standard CTI Allow Control of Phones Supporting Rollover Mode

Question 44

Which function of the Cisco IM and Presence high availability solution is true?

Options:

A.

When the server has been restored to a normal state, user sessions remain on the backup server.

B.

When an event takes place, the end user sessions are not moved from the failed server to the backup.

C.

When the server has been restored, the server automatically fails back.

D.

When a high availability event takes place, the end user sessions are moved from the failed server to the backup.

Question 45

Which two Cisco Unity Connection logs are used to troubleshoot issues with Message Waiting Indicators? (Choose two.)

Options:

A.

Connection IMAP Server

B.

Connection Mailbox Sync

C.

Connection Notifier

D.

Connection Message Transfer Agent

E.

Connection Conversation Manager

Question 46

Refer to the exhibit. A collaboration engineer is troubleshooting an alarm that indicates that there are duplicate user IDs. Which two actions resolve this issue? (Choose two.)

Options:

A.

Rename the user ID value for one user if different users on different clusters have the same user ID assigned

B.

Delete the user ID for the duplicate user ID

C.

Rename the directory URI value for one of the users to ensure that there is no duplication.

D.

Assign the duplicate user to the secondary Cisco IM and Presence node

E.

Unassign a user from one of the dusters when the same user is assigned to two different dusters

Question 47

A collaboration engineer restored a failed primary node of an active/standby IM and presence subcluster with the server Recovery manager set to defaults. The engineer notices that the user is still assigned to the secondary server. Which action resolves this issue?

Options:

A.

Select the Fallback button under Presence Redundancy Group Configuration

B.

Wait for 30 minutes for automatic fallback to occur

C.

Modify the DNS SRV records to point back to the primary server

D.

Restart the services on the primary server

Question 48

An administrator is configuring auto-attendant with basic IVR applications on Cisco Unity Express and needs to ensure that a specific telephone number initiates the application. Which setting should be configured to accomplish this task?

Options:

A.

trigger

B.

call control group

C.

script

D.

prompt

Question 49

An engineer is assisting a user who is reporting Jabber desk phone control issues. The user has two desk phones, but jabber controls only one of them. The user is mot given the option to select the second phone within the Jabber client. Everything else is functioning normally with Jabber and with both desk phones. Which action resolves this issue?

Options:

A.

Set the Owner User ID on the second phone

B.

Ensure that both phones are in the same device pool

C.

Add the problematic phone to the user’s Controlled Devices list

D.

Enable “Allow Control of Device from CTI” on the second phone.

Question 50

The external database used for the persistent chat feature has been running out of space, and users are having issues with persistent chat rooms and messages. which external database toll must be used in the cisco IM and presence server to fix this issue?

Options:

A.

Cleanup Utility

B.

High Availability Utility

C.

Merge Utility

D.

FreeSpace Utility

Question 51

Which entity is a standard component used for authentication by SAML 2.0?

Options:

A.

identity provider

B.

session broker

C.

Internet service provider

D.

client access server

Question 52

Which two protocols does the Cisco IM Presence service use to federate with external domains? (Choose two.)

Options:

A.

XMPP

B.

SNMP

C.

SIP

D.

SCCP

E.

SMPP

Question 53

Refer to the exhibit A collaboration engineer is troubleshooting an issue with MWIs not working for SIP-integrated Cisco Unity Connection users on Cisco UCM Calls to the Cisco Unity Connection work. but MWIs do not light This problem affects all users on the system Which action resolves the issue?

Options:

A.

Modify the SIP Trunk Security Profile on Cisco UCM.

B.

Increase the Delay Between Requests timer on Cisco Unity Connection

C.

Assign a Calling Search Space to the SIP Trunk on Cisco UCM

D.

Configure the Message Waiting Numbers on Cisco UCM

Question 54

Refer to the exhibit.

Which protocol is used for communication between Cisco IM and Presence and Microsoft Exchange Server?

Options:

A.

POP3

B.

IMAP

C.

EWS

D.

XMPP

Question 55

The calendaring integration on the Cisco IM and Presence server has not been functioning, which results in the “in a meeting” status not working in Cisco Jabber. Which service log should the engineer use to troubleshoot this issue?

Options:

A.

Cisco XCP Connection Manager

B.

Cisco Jabber Problem Report

C.

Cisco Presence Engine

D.

Cisco SIP Proxy

Question 56

Users on Cisco.com experience issues while using Cisco Jabber, and the error 'Cannot communicate with the server" appears. An engineer checks the logs for the Jabber client and discovers the error "LERR_JABBER_AUTH <17>: Authentication error with server e.g. resource bind, TLS, create a session or SASL error. What should be checked to resolve this issue?

Options:

A.

if the LDAP server Is reachable and if port 443 Is open

B.

if cup-xmpp certificates are valid and if port 8443 is open

C.

if the cup-xmpp certificates are valid and if port 5222 is open

D.

if the LDAP server Is reachable and If port 5222 Is open

Question 57

Collaboration engineer is enabling desk phone control for an existing group of Cisco Jabber desktop users. The users have been granted the appropriate permissions in Cisco UCM. and the devices correctly configured in Cisco UCM. Which service must the engineer now enable?

Options:

A.

Cisco CTIManager

B.

Cisco XCP Authentication Service

C.

Cisco Extended Functions

D.

Cisco XCP Connection Manager

Question 58

Refer to the exhibit A collaboration engineer is troubleshooting an issue where a user is reporting that instant messages are not reaching the intended recipient The engineer is unable to see the full instant message in the trace file In which trace in the transaction must the engineer resolve this issue?

Options:

A.

XCP Router

B.

Client Profile Agent

C.

Presence Engine

D.

XCP Connection Manager

Question 59

Refer to the exhibit.

A collaboration engineer is If troubleshooting Cisco Jabber for Windows login issues for clients on a corporate network with an on-premises Cisco IM and Presence server. This issue is acting all users. Which action resolves the issue?

Options:

A.

Add the host "imp-pub" to the proxy exceptions list on the users' Windows computers.

B.

Restart the IM and Presence services on the host 'imp-pub"

C.

Change the DNS SRV record to point to the Cisco UCM node instead of the IM and Presence node

D.

Restore network connectivity to host imp-pub"

Question 60

An administrator needs to prevent toll fraud on Cisco unity connection. Which action should be taken to accomplish this task?

Options:

A.

modify the class of restriction

B.

set up class of restriction in the Cisco IOS Voice Gateway

C.

set up all restriction tables to prevent calls to the operator

D.

assign a CSS that does not have calling rights to the caller extension.

Question 61

An administrator is troubleshooting an Issue with Cisco Unity Connection. When outside callers interact with the Auto-Attendant, the callers cannot reach the operator when they press '0’. However, the callers can leave messages for users when they get a user's mailbox. Internal callers to the Auto-Attendant are experiencing the same issue. Which two areas should the administrator verify that Cisco Unity Connection is receiving the callers' keypresses? (Choose two.)

Options:

A.

Cisco Unity Connection Media (Wave) Traces

B.

Cisco Unity Connection Remote Port Status Monitor

C.

Cisco Unity Connection Packet Capture

D.

Cisco UCM CallManager Traces

E.

Cisco UCM CDR Records

Question 62

An administrator is configuring call handlers in Cisco Unity Connection. The administrator must ensure that internal extensions are restricted so that callers must go through the company operator to reach employees, and so that callers hear an error message if they attempt to dial extensions directly. Which setting is configured to accomplish this task?

Options:

A.

Transfer Rules

B.

Caller Input

C.

Greetings

D.

Message Settings

Question 63

What are two authentication mechanisms for identity provider authentication? (Choose two.)

Options:

A.

UID

B.

PKI/CAC

C.

ACS

D.

Password only

E.

Kerberos

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Total 213 questions