What are the disadvantages of a divisional organisational structure? Select ALL that apply.
Q is a manager planning to introduce new workflow technology into a busy office environment. Q knows this will impact the work pattern of everyone in the office and is very concerned about the potential reaction from staff and how best to manage the change process.
Q decides to document all possible factors and concerns. A list of all the positive factors in favour of change is made in one column, and all the factors against the change in another column. This analysis will enable Q to decide how best to reduce the strength of the factors opposing the change, and/or increase the strength of the factors in favour.
Select the approach that Q is adopting.
Which THREE of the following are determinants of national competitive advantage outlined in Porter's Diamond?
With reference to Herzberg's motivation-hygiene concept (two-factor theory) relating to employee motivation, which of the following is a correct interpretation of his findings?
The Managing Director of a large golf complex is using Drucker's five questions to help develop a new strategy.
Which of the following statements does not answer one of Drucker's questions?
X is a Project Manager who works in a matrix organisational structure with an authoritarian leadership style. Team members are seconded on a part-time basis to teams led by X, who will then contribute to their individual performance appraisals at the end of each year.
X requires all team members to follow exactly what he tells them without question because he has the authority to provide negative feedback in their performance appraisals. According to the French and Raven model, select the type of power that X is using in these circumstances.
There are several techniques that can be used when planning a project. Which of the following best describes a Work Breakdown Structure?
A fundamental concept of the successful use of a Balanced Scorecard is:
As part of a project to refurbish a large hotel chain, the wiring of the computer network was subcontracted to a specialist IT organisation. In relation to managing risk in the project this approach can be referred to as:
Every project has constraints. When running a project it is critical that the constraints are known.
What are the primary constraints in a project?
Drawbacks of the formal top-down approach to strategy include which THREE of the following?
A company has used the Boston Consulting Group (BCG) matrix to plot the position of its products according to their relative market share and the growth of the market.
It has identified that it has several products under the heading of star.
Which of the following best describes its likely cash position?
The balanced scorecard involves creating a set of measures for which THREE of the following perspectives?
A business manufacturing running trainers is considering exporting to a fast growing Asian market. Using Porter's Five Forces, which of the following statements is most likely to be incorrect?
Based on the Tuckman model of team development, identify the stage when team relationships should start to harmonise and the team agrees on normal work patterns and the best way to tackle the work ahead of them. Job roles and relationships within the team are also agreed.
Conflict has heightened between the departments of a textile manufacturer, following a recent decision by the manager of the cloth inspection department to a tightening up of the inspection standards. She insists that the quality of output has to improve if the organisation is to remain competitive.
This has resulted in some staff being idle more frequently and the sight of this idle time has frustrated the management and other employees in the weaving department, due to the direct link between time and bonus payments.
Using the Thomas-Kilman Conflict Mode Instrument, which of the following would be the most appropriate method of resolving the conflict in this situation?
According to Hofstede (1990) a company that values tradition, education and training is said to have which of the following cultural dimensions?
A company displaying creativity in its workforce, and an ability to react to the dynamic environment in which it operates, is most likely to avoid which of the approaches to strategy formulation listed below?
Four orthopaedic surgeons in a busy hospital department have very different work habits. Each has their own team of medical technicians who are used to the surgeons' personal preferences and are very comfortable with their routines; they basically do the same things every day. This way of working has gone on for several years.
When a new administration manager suggested that they train all of the technicians to work with all the surgeons this led to significant resistance from all of the parties involved. The technicians were concerned that they would no longer be able to perform their usual daily tasks.
On the basis of the scenario what would be the main cause of their resistance?
KK manufactures mobile phones and it possesses an inimitable resource in the mobile phone market in which it currently competes.
Which of the following best describes this type of resource?
Which of the following represents the three steps from Lewin's three-step model?
Hersey and Blanchard developed a theory of situational leadership which suggested that successful leaders should change their leadership style according to the maturity of the subordinates they are leading. This includes an assessment of their professional ability and their readiness to undertake set tasks.
Based on this theory, which leadership style would be best suited to a subordinate showing the highest levels of maturity, readiness, ability and willingness to tackle the work available?
The advantages of embedding the finance function within the business unit include which THREE of the following?
The purpose of PEST analysis is described by which of the following?
The Board of organisation Y has authorised an upgrade to its computerised finance system.
The Finance Director, X, has been tasked with managing this project. X has been requested to consult with stakeholders, in order that a Project Initiation Document (PID) may be produced.
What are the TWO main uses of a PID?
DD organisation is a management consultancy company. Currently, although it has some clients in other countries, the activities of DD are mainly domestic. However the directors are keen to develop the business internationally.
The strengths of DD are recognised as it has a well-motivated team of professional consultants, and a very powerful analytical model for developing business solutions.
Which of the following best describes how this company can develop its business strategy to gain a competitive advantage?
The role of competitor analysis, according to Wilson and Gilligan is threefold.
Which of the following does NOT apply?
Which of the models below identifies triggers for change from the macro environment?
AW is a newly appointed manager of the accounts department in organisation S. Her appointment has been well received by members of the department who recognise AW as a skilled and well qualified accountant.
However, AW has been frustrated by progress in departmental team meetings which tend to be unruly, unproductive and disorganised. AW recognises a need to improve the effectiveness of the meetings.
Which THREE actions should AW take in order to have more effective meetings?
An organisation manufacturing cosmetics was set up five years ago and has since grown considerably.
The organisation did not have clear strategies and as such any approaches emerged. The directors feel a new way to strategy setting would be more appropriate; one that could offer a more thorough, intended, deliberate approach.
Which of the following is a suitable approach to developing strategy for this organisation?
Which of the following best describes the purpose of Michael Porter's Five Forces model?