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Avaya 7497X Avaya Oceana™ Solution Support Exam Exam Practice Test

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Total 67 questions

Avaya Oceana™ Solution Support Exam Questions and Answers

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Question 1

Which statement correctly describes the Avaya Oceana Monitor?

Options:

A.

It provides a single location to view the status of Cluster1 components.

B.

It provides a single location to view the status of each supported Oceana component.

C.

It provides a single location to view the status of the UAC Oceana component.

D.

It provides a single location to view the status of the UCM Oceana component.

Question 2

For providing a treatment similar to an Experience Portal, which VON is required in Communication Manager?

Options:

A.

Transfer VDN

B.

Ingress VDN

C.

Self Service VDN ,

D.

Routing VDN

Question 3

A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:

What is causing these log messages?

Options:

A.

Multimedia Cache database not reachable.

B.

The LDAP database Is not reachable.

C.

The EDM database Is not reachable.

D.

The ORC Rest service Is not working.

Question 4

Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana® solution is true, if you want to avoid launching both old and new flows during processing?

Options:

A.

The existing ED workflows should be deleted before deploying new ED workflows for the same channel.

B.

ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.

C.

ED allows you to deploy both old and new ED workflows In the ED without any problems.

D.

The existing ED workflows should be renamed before deploying new ED workflows for the same channel.

Question 5

During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

Options:

A.

UCM Spaces

B.

Email Service

C.

Omni channel Database

D.

Agent Controller

Question 6

A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana® component must be backed up?

Options:

A.

UCM Data Collector Database Backup

B.

Omni store DB Database Backup

C.

UCA Store Service Database Backup

D.

Omni store DB Controller Data Store

Question 7

Which statement regarding UCA Store Backup is correct?

Options:

A.

UCA Store backup can be taken without entering the backup password.

B.

UCA Store backup can be run immediately or scheduled later.

C.

UCA Store backup is immediately for the Avaya Oceana® solution.

D.

UCA Store backup can be run immediately and it does not support backup scheduling.

Question 8

Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

Options:

A.

ED sends a resource request to CS with chat attributes for a suitable agent.

B.

ED sends a "create new contact" request to OCP snap-in.

C.

ED workflow requests chat attributes for the Context Id from C Store.

D.

ED sends a resource request to WA and invites the agent to a chat room.

E.

ED sends a resource request to WA with chat attributes for a suitable agent.

Question 9

A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files

After reviewing the error message, which action will fix the customer's problem?

Options:

A.

Match the correct CSC user password In AES and CSC service.

B.

Reboot the AES server and re deploy CSC service.

C.

Redeploy CSC Service and reboot Oceana Cluster 1.

D.

Change the CSC user password in AES server and reboot AES.

Question 10

When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:

A connection error has occurred Connection closed, chat has ended.

What should be checked in Avaya Oceana® to confirm that the webserver and Oceana are integrated properly?

Options:

A.

Check if you get a PING response from Avaya Control Manager Server from Web Server.

B.

Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration

C.

Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center,

D.

Verify If you can launch the Omnichannel Administration Utility successfully.

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Total 67 questions