Which statement correctly describes the Avaya Oceana Monitor?
For providing a treatment similar to an Experience Portal, which VON is required in Communication Manager?
A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
What is causing these log messages?
Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana® solution is true, if you want to avoid launching both old and new flows during processing?
During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?
A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana® component must be backed up?
Which statement regarding UCA Store Backup is correct?
Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)
A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files
After reviewing the error message, which action will fix the customer's problem?
When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana® to confirm that the webserver and Oceana are integrated properly?