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APSE CESP Certified Employment Support Professional (CESP) Exam Practice Test

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Total 135 questions

Certified Employment Support Professional (CESP) Questions and Answers

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Question 1

To customize a job for an employee, an employment support professional should identify all the following EXCEPT:

Options:

A.

job duties not essential to the employer's needs

B.

job duties that remove employees from their areas of expertise, and combine the tasks into one position to save employer money

C.

tasks that are not being done or done often enough, and negotiate a job description

D.

tasks for which the employer is paying overtime that could be combined into a position to save the company money

Question 2

What is the PRIMARY role of the employment support professional?

Options:

A.

Ensure the employee takes their scheduled breaks.

B.

Provide supervision to the employee.

C.

Provide integrated employment services.

D.

Ensure the employee remains on task.

Question 3

You are the employment support professional who is writing a task analysis for a very detailed position. Which of the following steps would be LEAST important in creating the task analysis?

Options:

A.

Read the job description.

B.

Perform the job duties yourself.

C.

Observe the co-worker performing the job.

D.

Observe the individual performing the job.

Question 4

An employer is worried that the other employees will not have the right attitudes about a co-worker with disabilities. Of the following, what is the BEST response the employment support professional can offer to relieve this concern?

Options:

A.

"I can help the employee's co-workers if there are any problems."

B.

"I have lists of many happy employers I can share with you."

C.

"We do such a great job of training the people we support that their co-workers hardly notice them."

D.

"I have never heard that concern; it is not likely to be a problem."

Question 5

Which of the following expectations is reasonable to ask from an individual's residential staff in support of the individual's employment?

Options:

A.

ensuring the individual is making friends at work

B.

calling the employer to discuss issues the employee is having at work

C.

reviewing skills learned at work and practicing tasks that might be difficult to perform

D.

supporting the individual in maintaining a clean work uniform

Question 6

The BEST time to start transition planning is:

Options:

A.

when the student has chosen a vocation

B.

after the student graduates from high school

C.

as early as possible (prior to high school)

D.

during the second semester of the student's last year of high school

Question 7

To be protected by the American with Disabilities Act (ADA), one must:

Options:

A.

apply for ADA benefits.

B.

work with an employment support professional.

C.

receive Social Security.

D.

have a disability that impacts a major life area.

Question 8

Motivational interviewing is designed to help an individual with all the following EXCEPT:

Options:

A.

deferring to the vocational rehabilitation counselor for decision making

B.

eliciting and strengthening change talk

C.

examining the individual's ambivalence to change

D.

planning for and beginning the process of change

Question 9

An individual has requested that the employment support professional is present during a face-to-face interview. Which of the following would be the MOST appropriate way to provide support?

Options:

A.

The employment support professional should introduce the individual and themselves and proceed to answer all the questions.

B.

The employment support professional should inform the employer about the individual's disability that will cause significant challenges on the job.

C.

The employment support professional should explain their role in the process and to provide support as needed after the individual introduces themselves.

D.

The employment support professional should not attend the interview because it is the responsibility of the individual to secure employment on their own.

Question 10

An employment support professional has been working with an individual with no work experience, no clear interests, and who is unsure about their career goals. How should the employment support professional BEST support the job seeker in job developing?

Options:

A.

Find an apprenticeship for the individual.

B.

Locate an internship for the individual.

C.

Explore various careers with the individual.

D.

Place individual in an entry-level job.

Question 11

You are doing job development in the community with an individual who has decided to disclose that he has a mental illness. In the interview, the employer begins to ask specific questions about the individual’s diagnosis. Which of the following is the MOST appropriate way to proceed in this situation?

Options:

A.

Tell the employer that his questioning is illegal and educate him on the Americans with Disabilities Act (ADA).

B.

Leave the meeting to convey the inappropriateness of the employer's questions.

C.

Reframe the employer's question from diagnosis to reasonable accommodations in the workplace.

D.

Tell the job-seeker to answer the questions to help you avoid looking bad in front of the employer.

Question 12

You are supporting a female with a cognitive disability as she begins community-based situational assessments. She tells you that she is nervous because she has never worked and that she does not have a clear idea of the type of job she wants to do. Which of the following is the LEAST appropriate response to this concern?

Options:

A.

Assessments help familiarize her with working in a particular job without the pressure she would have had if she were already employed there.

B.

It is best to have a clear idea of exactly what she wants to do to avoid doing an assessment that does not match her interests.

C.

Assessments are a good way to explore what she may be interested in and therefore, it is okay if she is unsure now.

D.

It is okay if she does not have work experience because assessments are a great way to learn

Question 13

An employee uses a visual task list to help them manage day-to-day tasks assigned by their supervisor. This is an example of:

Options:

A.

an individualized education plan.

B.

a workplace accommodation.

C.

a task analysis.

D.

an assistive technology tool.

Question 14

You are explaining the assessment process at your workplace to a new job coach. Which of the following statements MOST accurately reflects best practice in assisting a person to find a job of choice?

Options:

A.

The job-seeker's formal records should be read first, since they will include a great deal of relevant information that you must know prior to meeting the individual.

B.

Our agency begins the job development process simultaneously with individualized assessment.

C.

Our agency has a very good picture assessment for determining job preferences using these flash cards and asking your job-seekers to point to the jobs they might like.

D.

Our agency uses a "discovery" process that includes situational assessments based on the individual's identified interests.

Question 15

Which of the following BEST describes the motivational interviewing technique?

Options:

A.

Asking open-ended questions

B.

Inquiring about barriers to employment

C.

Encouraging the support person to answer

D.

Focusing on the person’s medical needs

Question 16

Which of the following is NOT an APSE ethical guideline?

Options:

A.

Providing work supports on the job

B.

Self determination

C.

Individuals with severe disabilities being unemployable

D.

Respect for the individual

Question 17

You are working with a 20-year-old student with a cognitive disability. His teacher reports that he seems to enjoy organizational tasks. Which of the following environments would be the LEAST appropriate to observe work-related organizational tasks?

Options:

A.

At a retail store, stocking products

B.

At a restaurant, setting tables

C.

At home, while putting away clean dishes

D.

At school, filing documents

Question 18

You are a job coach for a 51-year-old male who has a cognitive disability. You decide to perform a site check to see how he has been doing at his job at a diner. When you arrive, you learn from his manager that he has been rude to customers lately. Which of the following is the LEAST appropriate response?

Options:

A.

Speak with him to try and determine what factors may be causing this behavior

B.

Ask the manager how she normally handles discipline with her employees and encourage her to treat him like everyone else.

C.

Observe him as he is working to identify the situations that occur before he acts inappropriately.

D.

Discuss this with him publicly so that his co-workers and manager know that you have addressed the concern.

Question 19

You are working with a 29-year-old man who has a mental illness. He works as a janitor in a church in the mornings for 30 hours a week. The employer notices that he has recently started having difficulty staying on task and seems drowsy at work after 2 years of working there. What factor is LEAST likely to be causing his current difficulties at work?

Options:

A.

His medication

B.

His work hours

C.

His sleeping pattern/schedule

D.

His general health/mental illness

Question 20

While communicating through an ASL interpreter with a job seeker who is Deaf and uses sign language as their primary mode of communication, it is MOST appropriate to:

Options:

A.

direct your attention to the job seeker.

B.

write notes to the job seeker.

C.

speak directly to the interpreter.

D.

shift eye contact frequently between the interpreter and job seeker.

Question 21

You are scheduling a situational assessment for a 24-year-old woman with a developmental disability. Her only work experience has been in a facility-based / sheltered workshop program for 2 years. During discovery, you learn she enjoys children and has often kept her younger siblings entertained with art projects. Based on this information, the situational assessment should be scheduled at:

Options:

A.

day care center run by your facility-based program for young children with disabilities

B.

an elementary school as a cafeteria line worker

C.

a day care facility sanitizing toys and equipment

D.

a local recreational center that runs an after-school art program for young children

Question 22

An employment support professional is working with an employee who recently got a job in a busy office. She is situated in a cubicle in the middle of the office where she will be giving information by phone. She has the skills for the job but is having difficulty concentrating on the callers because of the noise around her. What low-cost solution would BEST resolve this problem?

Options:

A.

Refer her to vocational rehabilitation.

B.

Refer her to occupational therapy for further evaluations.

C.

Request a noise-canceling headset from the employer.

D.

Move her to an office away from her co-workers.

Question 23

Which of the following information is provided by labor market data?

Options:

A.

Accommodations

B.

Transportation

C.

Earnings

D.

Retirement benefits

Question 24

You are supporting Mandy, a young woman with a cognitive disability and cerebral palsy. Of the following, who is MOST likely to provide her with natural supports during her workday?

Options:

A.

Her job coach who trained her on the job

B.

Her supervisor, with whom she connects 1-2 times a week

C.

Her mother who drives her to work every day and picks her up after work ends

D.

Her co-worker, who sits beside her in the adjacent office and has become a friend

Question 25

You are the transition coordinator at a high school and arrange the community-based work experiences for the high school seniors. Based on the labor law regulations for non-paid work experiences, which of the following situations is MOST likely to be in violation of the guidelines for non-paid work experiences?

Options:

A.

Billy has non-paid work experience in the school gym during school hours assisting the coach by doing odd jobs such as cleaning the locker rooms, helping during football practice, and other tasks assigned by the coach.

B.

Susan has non-paid work experience at a beauty salon cleaning and folding towels, sweeping the floors, and performing other odd jobs with support from an employment specialist. Her work helps the beauticians who normally perform these tasks.

C.

Mary has non-paid work experience at the public library collecting and re-shelving books from the reading tables and rooms and is receiving direct instruction from a school employee.

D.

Bob has non-paid work experience at a local bakery where he is paired with an employee for supervision and support, and a school employee collects data weekly on skill acquisition and provides general supervision.

Question 26

Which of the following is NOT a factor in meeting school-to-work eligibility requirements?

Options:

A.

Desire to work

B.

Student's age

C.

Work history

D.

Connection to a local school district

Question 27

You are working with a 29-year-old man with a spinal cord injury who was hired as a computer programmer for an insurance company. After a week on the job, he reports having difficulty with his keyboard arrangement and not working as fast as he thinks he could. What is the LAST strategy to use in helping him?

Options:

A.

Find a new job for him.

B.

Request a technology and ergonomic assessment from his vocational rehabilitation counselor.

C.

Test his typing skills and speed using his computer programs.

D.

Talk to the employer about his performance to see how the employer thinks he is progressing.

Question 28

At a student's Individualized Education Program (IEP) meeting, a parent expresses that the student cannot work or the student will lose SSI benefits and health insurance. What should the employment support professional do?

Options:

A.

Advise family that the student is required to work as part of the transition plan.

B.

Infer— family that the student can work 15 hours per week without affecting benefits and insurance

C.

Agree with the family that the student who has SSI cannot work.

D.

Recommend family consult with a benefits specialist.

Question 29

You are doing job site training with a woman who has a traumatic brain injury. This is her first week on the job, and she is having difficulty keeping up with the production standard. She is entering database information and must complete a specific number of forms in a 1-hour period. What should you do to address this issue?

Options:

A.

Collect data on how many forms she enters per hour to establish a baseline comparison of her performance to the job site's production standard.

B.

Continue your training program as designed, since this is only the first week of training.

C.

Ask the employer for an accommodation and negotiate a lower production rate for the worker.

D.

Assure the employer that you will get the work done by completing some of the data entry yourself until she learns the job and her production increases.

Question 30

A supervisor reports to you that the young woman with autism who started work two weeks ago is not "fitting in." Specifically, she is not greeting people. Instead she stares at people when they say hello to her, and her supervisor's efforts at remediation have not been successful. After you verify the accuracy of his observation, which of the following strategies should you implement FIRST?

Options:

A.

Help her prepare an index card reminder to say hello in response to being greeted.

B.

Enroll her in a social club that is offered by your agency to help her develop friendships.

C.

Practice conversations with her in your office until she says hello on cue 9 out of 10 times.

D.

Practice with her at work and model saying hello to co-workers during her work shift.

Question 31

The primary purpose of a task analysis is to:

Options:

A.

take a job duty and break it down into teachable steps

B.

list the types of responsibilities of the employee

C.

help the job coach fade from supporting the employee

D.

identify various positions available in an organization

Question 32

You are completing a Community-based Work Assessment (CBWA) with a 26-year-old female who has a cognitive disability. She was offered a job during her CBWA at the first of the 3 business sites you set up. Which of the following is the BEST way to proceed?

Options:

A.

Inquire if the other CBWA sites would hire her so that she would have options from which to choose.

B.

Decline the job offer immediately.

C.

Accept the job offer immediately.

D.

Complete the CBWA and discuss the job opportunity with all stakeholders.

Question 33

You are assisting a 33-year-old female who has an anxiety disorder. She has started a new job but is having substantial difficulty getting through the day due to the chaotic nature of the office in which she works. Which of the following is the LEAST appropriate way to proceed?

Options:

A.

Ask the employer for a reasonable accommodation.

B.

Coach her how to quit the job in a professional manner.

C.

Visit her office and identify how she can create more order in her workload.

D.

Talk to her support team about ways to cope with her anxiety.

Question 34

You are working with a 41 -year-old male with a cognitive disability who is employed in a warehouse. One of his tasks involves moving product from one part of the warehouse to another. The warehouse is busy, and his supervisor prefers that he and other employees use a specific path to complete this task. Which of the following would be the BEST visual aid considering universal design principles?

Options:

A.

A map on client’s phone

B.

Arrows indicating turns that are taped to the floor

C.

A printed map in the breakroom

D.

Written instructions at the main workstation

Question 35

What is the BEST time for an employment support professional to conduct a job analysis?

Options:

A.

once the individual has accepted a position

B.

after the individual starts work

C.

on the day of the interview

D.

when the individual applies for work

Question 36

The job seeker with whom you are working is a female who has a cognitive disability. She prefers to interact with customers in a temperature-controlled environment and does not want to work when it is dark outside. Which of the following jobs would be the BEST fit?

Options:

A.

Preparing food during morning hours

B.

Assisting customers at a plant nursery during the afternoon

C.

Filing and scanning documents in an office during lunch hours

D.

Cashiering at a retail store during the early afternoon

Question 37

You are providing follow-along services for a 19-year-old female who is working at a hotel cleaning rooms. She is Hispanic, English is her second language, and she has autism. Although she has been doing this job for several months, the manager indicates that she is having difficulty displaying toiletries. These products appear identical except for their names. The manager reports that many guests have complained about their room missing specific toiletry items. What FIRST step should you take in helping this worker improve her job performance?

Options:

A.

Ask a bilingual Hispanic co-worker what cues she uses to distinguish the toiletries.

B.

Ask the manager for an accommodation by substituting another job duty for the one that she is having difficulty completing.

C.

Ask the manager if the worker can be paired with a co-worker to be her natural support for completing her daily job duties.

D.

Talk with the individual to determine if the job is a good match and if she needs to look for another job.

Question 38

Which of the following is a reasonable accommodation to support an employee with a disability in the workplace?

Options:

A.

Transportation to and from the workplace

B.

Longer time provided to complete mandatory training

C.

Assistance from another employee to complete essential functions

D.

Request to omit typing for a data entry position

Question 39

You are meeting with a new business owner to market your employment program. Which of the following items is the LEAST appropriate topic to be discussed?

Options:

A.

How difficult it is to find jobs for people with disabilities

B.

Long-term follow along services to help with skill acquisition, diversity training, and promotion

C.

Available tax credits for hiring individuals with disabilities

D.

Job training supports that you provide for the person hired

Question 40

Paid work trials include:

Options:

A.

guarantee of job offer.

B.

volunteer work.

C.

on-the-job training.

D.

going to the day program.

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Total 135 questions