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Apple SVC-16A Apple Service Fundamentals Exam Practice Test

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Apple Service Fundamentals Questions and Answers

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Question 1

Apple recommends a DIMM installation scheme for the Mac Pro (Late 2013) that:

Options:

A.

Increases processing power

B.

Enhances graphics processing

C.

Optimizes system cooling

D.

Enables use of special memory module

Question 2

To power on the system, which of the following can be used on the MacBook Pro (Retina, Mid 2012) and MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013) logic boards?

Options:

A.

Two switches that can be flipped

B.

Two ports that be activated

C.

Two pads that can be shorted

D.

Two buttons that can be pressed

Question 3

Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?

Options:

A.

Use only metal screw drivers or fingers as needed to connect or disconnect cables.

B.

Always wear an ESD wrist or heel strap when working on plugged in systems.

C.

Be very careful handling the logic board or power supply while the computer is plugged in.

D.

Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before workingon the computer.

Question 4

Remaining residue from Very High Bond (VHB) adhesive should only be removed with which of the following:

Options:

A.

VHB solvent

B.

Nail polish remover

C.

Isopropyl alcohol wipes

D.

VHB neutralizer

E.

Liquid acid neutralizer

Question 5

How often should the ESD mat be cleaned?

Options:

A.

Once a year

B.

Once a week

C.

Once amonth

D.

Every few years

Question 6

Where can a technician find the serial number of an SSD that has been replaced on a MacBook Pro (Retina, 13-inch. Early 2013)?

Options:

A.

Lift the mylar cover on the SSD.

B.

Peel back the thermal pad on the SSD

C.

On the top case.

D.

On the back of the SSD cable

Question 7

Which diagnostic component of AST should be used to test image persistence issues on internal IPS displays in Apple desktop and portable computers, using consistent testing parameters?

Options:

A.

IPT

B.

MRI

C.

VST

D.

EFI

Question 8

What is the maximum amount of memory that is supported in a dual-processor Mac Pro (Mid 2012)?

Options:

A.

64 GB

B.

32GB

C.

16 GB

D.

8 GB

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Total 57 questions
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